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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express concerns about orders, particularly regarding refunds and marketing practices. Consumers report negative experiences, especially concerning order issues and refund processes. Many people feel misled by marketing. There are mixed opinions regarding the product itself and the delivery service. Some reviewers mention delays in delivery times. Others report that the product they received was not what they expected or was different from what was advertised. Some consumers mention difficulties in getting a refund.

Based on these reviews

Rated 2 out of 5 stars

My order came quickly but what I received was not what I ordered. This was Corevia Hemp cream and what was received was Ximonth Neuropathy Cream with no mention of hemp in the product list. I was d... See more

Company replied

Rated 2 out of 5 stars

Doesn't do what I was expecting and a lot of the patches were stuck to plastic sleeve they were put in.Just recieved email saying a parcel is on way and haven't ordered any more, tried to get through... See more

Company replied

Rated 3 out of 5 stars

Products took 2 weeks to arrive The box isn't the same as advertised and I'm afraid I agree with other reviews. I ordered 2 lots 2 boxes, been using for 2 weeks and apart from slight skin irritation n... See more

Rated 3 out of 5 stars

Patches as described and timely arrival. However they are difficult to find a starting point to separate backing paper from patch. So far, surprise surprise there hasn’t been a significant weight loss... See more

Company replied

Rated 1 out of 5 stars

Even giving them a one star is generous! It has been 13 business days since ordering and only after I sent an email did I receive an update that the product has been sent. I kept asking for a refund a... See more

Company replied

Rated 1 out of 5 stars

This is a total scam they sell total useless crap like miracle weight loss drops after I ordered them my wife found several reviews that supports they are fake and scamming people. I reached out not... See more

Company replied

Rated 1 out of 5 stars

product took 2 weeks to deliver I thought I bought Slimfit on the bottle it says Googeer totally confusing taste is disgusting, it mentions in the ingredients peppermint can't taste it I have noti... See more

Company replied

Rated 1 out of 5 stars

The product I bought definitely is not what is advertised. I bought what I assumed was a permanent hair removal product with no nasty ingredients, was meant to be all natural 🤦‍♀️. As soon as I opene... See more

Company replied

Rated 1 out of 5 stars

If I could give less than 1 star I wouldIn the advertising it shows a patch with a blob of brownish gel to apply to the skin with patch over this. I recieved two boxes of the sticker part no gel part... See more

Company replied

Rated 1 out of 5 stars

Would give no stars if possible! Complete and utter waste of my time and money! Just packets of bandaid-type stickers which lifted my skin a couple of times but did absolutely nothing to assist m... See more

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Rated 1 out of 5 stars

A month late. Difficult to check order status. Can't order extras even if I wanted to because of the unreliability of delivery. And the product definitely hasn't worked as I have done as asked on the... See more

Company replied

Rated 1 out of 5 stars

Patches arrived not as advertised. They are advertised with a brown insert you put on your belly button theses were just patches that are extremely difficult to separate from backing paper. I’ve been... See more

Company replied

Rated 1 out of 5 stars

Took nearly 3 wks to arrive, struggle to get backing off the patch, different patch to what is advertised. Did the special deal £50, and there is absolutely no change to weight or measurements in the... See more

Company replied

Rated 1 out of 5 stars

I purchased some mens products in July 2025,my parcel never arrived despite my numerous email request to check where the parcel was. after more than a month,they told me to contact the delivery compa... See more

Company replied

Rated 4 out of 5 stars

Customer service kept to the sale offer, didn't try to unsellable anything else which would've affected my budget and unnecessary sales pitches. Identified all the steps from purchase to delivery with... See more

Rated 1 out of 5 stars

Patches appear to be nothing more than an adhesive fabric, I think that these are a total misleading product If I could I would request my money back but no where to facilitate this. They can be pu... See more

Company replied

Rated 4 out of 5 stars

It too just over 2 weeks to arrive. Reading all the reviews I expected instant results. Tomorrow will be patch 12. Appetite has been curbed but only 1lb lost. Disappointed. 24 more patches to go so f... See more

Rated 1 out of 5 stars

Order did not arrive and when I questioned this I was told repeatedly to check with my post office and if they confirmed it had been lost I had to get paperwork from them to confirm this. Auspost sai... See more

Company replied

Rated 1 out of 5 stars

This is a scam company operating out of China. Ordered a product and eventually received a parcel which came from overseas and not shipped via the local carrier as stated on the website. Inside t... See more

Company replied

Rated 1 out of 5 stars

I recieved the patches after a 3 week wait, and thought they were not going to arrive. I am now on day 11 and so far don't really see any difference so wonder how long you need to use the patches fo... See more

Company replied

Rated 4 out of 5 stars

I have had several deliveries of the slimming patches and although it is not quick they have always arrived. I have found the patches have worked well for me, I have completely lost my craving for ch... See more

Company replied

Rated 1 out of 5 stars

Is this the same as NinaPedersen? If so.. DO NOT BUY TRIM OATCHES FROM HERE, I bought them for £24.95 based on the advert and customer feedback. What I received were XIMONTH patches with no i... See more

Company replied

Rated 1 out of 5 stars

slimcoveTM patches well it's not true in any way shape or form. The patches have no effect whatsoever, other than creating an incredible itchy patch of skin with a red welt in the square shape of the... See more

Company replied

Rated 1 out of 5 stars

The company I dealt with was called Nina Pedersen which is a scam, I don't know who Ella Robinson is, unless Nina is now trading under a different name. As one other lady has already said the suppose... See more

Company replied

Rated 1 out of 5 stars

I ordered a product and paid by PayPal. The end product was not what was advertised (Nothing like it) and although I provided photographic evidence, they simply quoted their refund policy. Very... See more

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Rated 1 out of 5 stars

Patches arrived in reasonable time, no brown gel included. Backing paper is almost impossible to get off. No weight loss what so ever, I am a pensioner with very little spare cash. I'm glad I bought o... See more

Company replied

Rated 4 out of 5 stars

I was sceptical about the efficacy of this product but bought 2 x packets to give them a try. I had already lost weight with slimming World but had reached a plateau. After the first week I lost 1lb,... See more

Company replied

Rated 1 out of 5 stars

This company can improve with honesty. I contact the company to request a fund as they promote 30-Day Money-Back Guarantee. Not satisfied? Get your money back! We want to ensure that you are... See more

Rated 1 out of 5 stars

Been using this product not a shred of difference total waste of £24.99. The advert says about wearing all day the package says 4 hours. The advert shows a mess with a ring of brownish mixture in m... See more

Company replied

Rated 1 out of 5 stars

I am very disappointed with this item. Having used this for 1 week I have lost no weight at all. The patches are just squares of adhesive dressing and are not impregnated with any substance at all.... See more

Rated 4 out of 5 stars

Delivery took a while , kept up to date on the delivery, on my 2nd week now no irritation from the patch, don't even know it's there , curved my appetite and so far lost 3lb , looking forward to se... See more

Rated 1 out of 5 stars

Item ordered and product delivered was not the same. Although the company has disclaimer on their website saying "The packaging can be slightly different, but the product is the same" The packaging w... See more

Company replied

Rated 1 out of 5 stars

Feel it's a scam. Used all patches, even though they were not as shown on the post. Did not lose any weight and had a slight reaction to the patches. Tried to complain but a foreign language came up a... See more

Company replied

Rated 1 out of 5 stars

We're still waiting for our order. If you're happy with excessively long delivery times you'll be OK! We like our stuff delivered within 2 months.

Company replied

Rated 1 out of 5 stars

Totally useless just a bit sticky paper can't get a refund unless you read German so no 30 day money back guarantee 100% you don't need to buy this product

Company replied

Rated 4 out of 5 stars

I ordered Lotus Flower seeds. Happy with delivery...haven't started to develop them yet but will review later. Only 4 stars as delivery was quite long.other than that happy 😊

Company replied

Rated 3 out of 5 stars

I have no complaints perse but the patches seen on the advert are completely different to the ones I received. I questioned this via email and got a reply that the advert is an old advert but the ingr... See more

Company replied

Rated 1 out of 5 stars

Took at least 2 weeks to arrive. The stickers were simply that with no gel to put in centre as advertised. The stickers are extremely sticky and caused a rash trying to take them off. Unfortunately,... See more

Company replied

Rated 1 out of 5 stars

Patches are nothing like in the advert, they're just pieces of sticky paper. After contacting the company with my concerns they're adamant that they ARE the right product, I beg to differ. Even the bo... See more

Rated 1 out of 5 stars

Boxes no at advertised. Patches make no difference to weight, ever with a controlled eating program... all you get is a skin irritation from them.. wast of time & money.

Company replied

Rated 1 out of 5 stars

I have been using these patches for 15 days now and have lost no weight at all, nor has it affected my appetite in the slightest. I would suggest this is a scam and these are just small rectangular pi... See more

Rated 1 out of 5 stars

I would give zero stars. This business should be closed down. They advertise with slick little videos on Facebook (who I believe should be more selective on who they allow to advertise.) They show t... See more

Company replied

Rated 1 out of 5 stars

I bought the slimming patches. I had an allergic reaction to the patches. I moved them around but everywhere I put them I was scratching and my skin was red and raised. I would give them 0 stars if I... See more

Company replied

Rated 1 out of 5 stars

It took 2 weeks for delivery. I have reordered but mainly because of the time it took for delivery. I have used the patches for just over a week. No difference in measurements. I did lose 2 lb.... See more

Company replied

Rated 1 out of 5 stars

Contents of ALL gummies in container had turned into JELLY ! Will never order from Ella Robinson “again”!

Company replied

Rated 1 out of 5 stars

Waiting over 4 weeks for delivery. So I think purchase ain't coming. Chances of getting me money back probably zero. Stay away

Company replied

Rated 1 out of 5 stars

I have given a one because the order arrived, I had a query and it was answered. As for the patches I ordered one box of 12 Patches, I have used them according to the email. They have not worked for... See more

Company replied

Rated 4 out of 5 stars

I have only been using the patches for a few days so have yet to complete the course. However, I had a query and customer services responded very quickly so that is professional and reassuring. Very s... See more

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2.1

Poor

TrustScore 2 out of 5

98 reviews

5-star
4-star
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1-star

Replied to 82% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Rip off company

I purchased some mens products in July 2025,my parcel never arrived despite my numerous email request to check where the parcel was. after more than a month,they told me to contact the delivery company-when I contacted them I was told that the parcel was returned,due to a po box was, provided,I contacted Ella Robinson, telling them that nothing is mentioned on the delivery that they don't deliver to post boxes,they replied that,if I wanted the parcel,I will have to pay extra for another delivery,I did that as they weren't going to refund the original payment.
When I eventually receive the product, they don't work at all,not one bit of result was obtained

September 25, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Mick!

We’re so sorry to hear things didn’t go as expected. That’s not the kind of experience we want for our customers, and we truly appreciate you letting us know. We’d really like the opportunity to discuss this matter, please feel free to get in touch with us at support@ella-robinson.com. Thank you!

Ella Robinson

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Rated 1 out of 5 stars

Ordered hemp cream and received…

Ordered hemp cream and received different cream. Not happy

October 9, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Jill!

We’re really sorry to hear about your experience. That’s not what we aim for, and we’d love to discuss this matter. Please email us at support@ella-robinson.com, we’re here to help!

Ella Robinson

Rated 1 out of 5 stars

Even giving them a one star is…

Even giving them a one star is generous! It has been 13 business days since ordering and only after I sent an email did I receive an update that the product has been sent. I kept asking for a refund as it was taking too long and they keep responding to say that they have sent the product now! I am very disappointed and is turned off from using the product purchased!! Never again from Ella Robinson!! 🤬

October 9, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Patricia!

We’re so sorry to hear things didn’t go as expected. That’s not the kind of experience we want for our customers, and we truly appreciate you letting us know. We’d really like the opportunity to discuss this matter, please feel free to get in touch with us at support@ella-robinson.com. Thank you!

Ella Robinson

Rated 2 out of 5 stars

My order came quickly

My order came quickly but what I received was not what I ordered. This was Corevia Hemp cream and what was received was Ximonth Neuropathy Cream with no mention of hemp in the product list. I was disappointed to see also that not only did the product originate in China but was made in China. I won’t be ordering from Ella Robinson again.

October 7, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Jillian!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

Rated 1 out of 5 stars

DO NOT PURCHASE

The product I bought definitely is not what is advertised. I bought what I assumed was a permanent hair removal product with no nasty ingredients, was meant to be all natural 🤦‍♀️. As soon as I opened the cream, I should have realised by the smell, it was nothing more then ordinary hair removal cream you buy in the supermarket. I thought I'd still give it a go, I did the patch test as recommended, the following day tried it on my face...and followed the time limits. Worse thing i ever did! It did not remove any hair, only burnt my skin! So very painful! DO NOT PURCHASE!!!!!

September 26, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Jobeena!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

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Rated 1 out of 5 stars

This is a total scam they sell total…

This is a total scam they sell total useless crap like miracle weight loss drops after I ordered them my wife found several reviews that supports they are fake and scamming people. I reached out not more than 48 hours after ordering and asked for my order to be cancelled I got no reply some 5 weeks later a crushed up package arrived containing these so called miracle fat burning drops I had them tested these are nothing more than water with some added herbal essences in. No supporting evidence that of which they claim. Will be referring toy bank to carry out a charge back on my purchase.

Paul Klerck Australia

August 22, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Paul!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

Rated 1 out of 5 stars

product took 2 weeks to deliver

product took 2 weeks to deliver
I thought I bought Slimfit on the bottle it says Googeer totally confusing
taste is disgusting, it mentions in the ingredients peppermint can't taste it
I have notice some symptoms as in appetite, no craving for sugar or fatty foods
it's also my 2nd week using this product so can't give much feedback

September 9, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Sel!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

Rated 2 out of 5 stars

The communication was fantastic but the…

The communication was fantastic but the product was terrible very disappointed.

September 14, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Mario!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

Rated 1 out of 5 stars

Contents of ALL gummies in container…

Contents of ALL gummies in container had turned into JELLY ! Will never order from Ella Robinson “again”!

September 1, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Merv!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

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Rated 1 out of 5 stars

I am not happy with the product.I've…

I am not happy with the product.I've finished everything GOOYEER but nothing change in ME. Not even 1k DIFFERENCE. THANK YOU. ALICIA

August 31, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Alicia!

We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we strive for, and we’d love the chance to discuss this matter. Please reach out to us directly at support@ella-robinson.com, we’re here to help.

Ella Robinson

Rated 1 out of 5 stars

Scam site

Waiting over 4 weeks for delivery. So I think purchase ain't coming. Chances of getting me money back probably zero. Stay away

July 27, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Mal!

We’re truly sorry to hear about your experience and appreciate you bringing it to our attention. This isn’t the level of service we strive for, and we’d love the chance to discuss this matter. Please reach out to us directly at support@ella-robinson.com, we’re here to help.

Ella Robinson

Rated 4 out of 5 stars

Lose weight without trying

I have had several deliveries of the slimming patches and although it is not quick they have always arrived. I have found the patches have worked well for me, I have completely lost my craving for chocolate and other sweets or fatty foods, my appetite has reduced and I have lost nearly 3 kilos without trying.

August 13, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Mandy!

Thank you so much for your kind words! We're thrilled to hear you had a great experience — it truly means a lot to us. We appreciate your support and hope to welcome you back soon.

Ella Robinson

Rated 5 out of 5 stars

These pants are really good and wash…

These pants are really good and wash well too

August 8, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Alison!

Thank you for your lovely review! We’re so glad you enjoyed your experience — your support truly makes our day. Looking forward to having you back again soon!

Ella Robinson

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Rated 1 out of 5 stars

We're still waiting for our order.

We're still waiting for our order.
If you're happy with excessively long delivery times you'll be OK!
We like our stuff delivered within 2 months.

August 5, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Rob!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

Rated 4 out of 5 stars

I am happy with the product

I am happy with the product, it took a long while to arrive but it was worth the wait.

August 4, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Bea,

Thank you for your review! 😊 We're glad you love the product — sorry about the wait, but happy to hear it was worth it! 🎉

Ella Robinson

Rated 1 out of 5 stars

Order did not arrive

Order did not arrive and when I questioned this I was told repeatedly to check with my post office and if they confirmed it had been lost I had to get paperwork from them to confirm this. Auspost said that this is not part of their delivery consignment and I relayed this to Ella Robinson just to get the same message back from them. I was at home of the "supposed" date of delivery.....this is such a scam!

July 16, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Nicole!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

Rated 4 out of 5 stars

🪷 lotus fliwersordered Lotus Flower seeds

I ordered Lotus Flower seeds. Happy with delivery...haven't started to develop them yet but will review later. Only 4 stars as delivery was quite long.other than that happy 😊

July 17, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Joy!

Thanks so much for your review! 🌸 We're glad you're happy with the seeds 😊 Sorry the delivery took a bit longer ⏳ we're working on that! Good luck growing your Lotus 🌱💖

Ella Robinson

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Rated 1 out of 5 stars

The product was a waste of time as it…DON'T WORK

The product was a waste of time as it wouldn't stick to the mouth at all not even for 30 seconds you should stop immediately selling this product call thermoplastic DENTURE ADHESIVE as its a totale wast of money , the company should be embarrassed and ASHAMED TO expect MONEY for this product

July 17, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Elvis!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

Rated 4 out of 5 stars

Haven't seen any weight difference yet…

Haven't seen any weight difference yet but feel a lot brighter. Bit more energy.

July 13, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Aileen!

Thank you for your feedback! 🌟 We're so glad to hear you're feeling brighter and noticing more energy, that's a fantastic sign of positive progress. Sometimes those internal shifts come before the visible results, so keep it up! We're excited to see how your journey continues 🎉

Ella Robinson

Rated 1 out of 5 stars

Charlatans preying on the desperate and…

Charlatans preying on the desperate and needy.

June 10, 2025
Unprompted review
Ella Robinson logo

Reply from Ella Robinson

Hi Cail!

Thank you for your feedback, and we sincerely apologize for the inconvenience. This isn’t the standard we aim to provide. Please reach out to us at support@ella-robinson.com so we can address this promptly.

Ella Robinson

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