UKPackaging.com Reviews 1,078

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality and durability of the products, highlighting that they meet their packaging needs effectively. People also appreciate the excellent customer service, noting the responsiveness and helpfulness of the staff in addressing queries and resolving issues. Consumers value the fast delivery service, which ensures timely receipt of their orders. The company's website is user-friendly, offering a wide range of items with clear details on size and price. Reviewers also appreciate the competitive prices and the availability of smaller quantities, which is particularly beneficial for small businesses. While opinions on order processing are mixed, the overall sentiment towards the company remains highly positive, with many customers expressing their intention to continue using their services.

Based on these reviews

Rated 5 out of 5 stars
Verified

Great products, as described and good quality. Delivery is good, although your not notified as to when to expect it so no tracking information is provided, which is ok for us as we order in advance. T... See more

Company replied

Rated 4 out of 5 stars
Verified

This was my first time using UKPackaging.com and I expect it won't be the last. Although there was a delay in receiving my goods, they responded very quickly to my inquiry about the delay and I receiv... See more

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Rated 5 out of 5 stars
Verified

Great service! and quality. Arrived a little later then advertised on their website, but overall very pleased with this company. Quality and service outstanding.

Company replied

Rated 5 out of 5 stars
Verified

Well, don't do like me ( reading in diagonal and flying over the manufacturing time) Read carefully and your package will be done as you wish . The dimensions of the finished product are correct. O... See more

Rated 3 out of 5 stars
Verified

i paid for next day on the thursday only to find out after i had paid that i missed deadline and wouldnt be delivered till the monday when i needed for a job on the friday

Company replied

Rated 3 out of 5 stars
Verified

My order arrived in 2 parts, the first a day or two past the 2-4 days claimed and the second a week later, luckily just in time. I didn't get any communication to tell me when to expect these shipment... See more

Rated 5 out of 5 stars
Verified

Brilliant product and arrived when said. Amazon UK is useless and failed to deliver my order of corrugated packing and failed to refund via their convoluted complaint system. That’s why I turned to U... See more

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Rated 4 out of 5 stars
Verified

Really good service however it would be great to offer NI shipping rate at checkout rather than having to pay after ordering, it slows the ordering process down. However customer service are alw... See more

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Rated 5 out of 5 stars

Been ordering from these guys a while. Had an order that was a little late so gave them a quick call. Michaela was friendly and incredibly helpful. Running a small business myself which tries out best... See more

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Rated 5 out of 5 stars
Verified

I'm so glad I found this company! As a business selling rugs, I really needed something to package our irregular shaped products. Their polyethylene bags do the trick perfectly, strong and sturdy, eas... See more

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Rated 5 out of 5 stars
Verified

Everything I needed was in one place. Also, the range of carton sizes available was excellent. Customer services were very efficient when I had a query with the delivery and responded within minutes.... See more

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Rated 5 out of 5 stars
Verified

Excellent choice, great quality, fast service and good price. I always buy my boxes from UK Packaging, I’ve found they can’t be beaten on their service and selection. Great company, highly recommend.... See more

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Rated 5 out of 5 stars
Verified

Have now used twice and I must say, UKPackaging are our first port of call when looking for boxes. Good quality boxes, packaged securely and delivered on time. You'll find their prices hard to beat... See more

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Rated 3 out of 5 stars
Verified

I'm sure the PIP boxes this time are a lesser quality or have been stored in a damp environment. Also they where badly packed as always I would say 10% of the items where damaged Again. Send me an ema... See more

Company replied

Rated 5 out of 5 stars

Good service. Very fast delivery after being dispatched. I used to order from another company that has now been discontinued. All in all good value, customer service was very helpful with a query abou... See more

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Rated 5 out of 5 stars
Verified

I made contact with UK Packaging to see if our order could be expedited as I realised I needed it more quickly than anticipated. The service was outstanding and my order came the next day. Excellent!... See more

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Rated 3 out of 5 stars
Verified

Found the boxes very flimsy, and didn't quite close properly, had to seal up extra with my own packing tape, Won't buy again

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Rated 3 out of 5 stars
Verified

Took too long for the goods to be delivered. However, the company contacted me later and apologised for the delay, as well as offered me refunds for the delivery cost. It was a small amount of money b... See more

Company replied

Rated 5 out of 5 stars
Verified

Very good customer service, when i phoned to see if my order was on its way and as promised i received my items two days later, i will be using you again as the insulated bags were perfect for the job... See more

Company replied

Rated 5 out of 5 stars
Verified

🫣🤣 a larger roll than I expected …. But more to wrap with ……. Taking it to my studio was a challenge ( on the DLR….) But certainly was a conversation starter with” who’s your date ?” Is there... See more

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Rated 5 out of 5 stars

Since in my role I have used this company as their service and prices are hard to beat ! It is so nice to call their sales team and the phone was answered in seconds and they helped me with my query... See more

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Rated 5 out of 5 stars

Great products, great price and delivery is really quick. Massive range of items and really well laid out on the website with details of size and price clearly marked. I have used this company several... See more

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Rated 4 out of 5 stars

Delivery was quick, the products were as advertised and I’m comfortable with the price point. Buying packing materials doesn’t need to be a 10/10 experience with loads of bells and whistles and to add... See more

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Rated 5 out of 5 stars

Reasonably fast and gives great detail on the products you are getting. Great for cheap, high quality and functional packaging. May not be so good for you if you need a lot of choice and want somethin... See more

Company replied

Rated 5 out of 5 stars
Redirected

Ordered Bubble Wrap Roll (Large) - 500mmx50m. Was not totally happy with it and was in contact with the company. They sent me another roll and it was perfect. Obviously I had a dud roll initially. Cus... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing service and fast delivery, really like their boxes. They are compact and v sturdy for e commerce businesses that deal with glass bottles/jars.

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Rated 5 out of 5 stars
Redirected

Charlotte i understand has not been with you long . excellent service , polite , and caring . Not like two other companies that could not be bothered. Ordered samples ! A1 service - Many Thanks... See more

Rated 5 out of 5 stars
Verified

The delivery was made when scheduled and the staff were very friendly and understanding over a mixup I had made. It was a good online purchase experience. I will certainly use them again.

Company replied

Rated 5 out of 5 stars
Verified

I ordered some samples and one was incorrect. They apologised and sent two replacements with next-day delivery. I have gone on to order from them and delivery was quick and the product of a good qua... See more

Company replied

Rated 5 out of 5 stars

Ordered multiple samples to try out. Delivery was fast and gave an extra product to try, quality is very good. Would recommend for high quality packaging.

Company replied

Rated 5 out of 5 stars
Verified

Fast, friendly and efficient. Bought some eco-friendlier bubblewrap and seems like a good product. Free overnight delivery.

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Rated 4 out of 5 stars
Verified

Great quality boxes and perfect prices for a small business. Didn't have my exact size I wanted but I think the slightly larger than what I need will be better.

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Rated 5 out of 5 stars
Verified

Excellent service, rapid delivery and top notch products! what more could you ask for? I will 100% be ordering from you again soon!

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Rated 5 out of 5 stars
Verified

Quick delivery and are able to bulk buy but in smaller quantities which is great for a small business like mine

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Rated 5 out of 5 stars
Verified

I loved their quick service, and the sturdiness of the boxes that were sent to me. Their prices are also great in comparison to other packaging wholesalers.

Company replied

Rated 5 out of 5 stars
Verified

Communication was first class. You didn't have what we needed in stock until the next day and we were updated accordingly.

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Rated 5 out of 5 stars
Verified

Great choice of products and able to order smaller quantities which is super useful for a small business.

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Rated 5 out of 5 stars
Verified

Good price and quick delivery. Didn't receive a dispatch notice so wasn't expecting it but other than that, all good.

Company replied

Rated 5 out of 5 stars
Verified

UK Packaging are a go to for my cardboard box supplies - always easy to find the size I need and delivered fast!

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Rated 5 out of 5 stars
Verified

The product is great and was speedy delivery! Good customer service. Highly recommend.

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Rated 5 out of 5 stars
Verified

Good website ….easy to use Delivery a little slow Otherwise everything good

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Rated 5 out of 5 stars
Verified

Great product range really easy to order online and very responsive customer service plus a very timely delivery.

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Rated 5 out of 5 stars
Verified

Easy online ordering process. Prompt delivery. Very satisfied with the service.

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Rated 5 out of 5 stars
Verified

Happy with product, delivery and customer service.

Company replied

Rated 5 out of 5 stars
Invited

Just had my fourth delivery of cardboard boxes from UK Packaging, as usual good quality at a reasonable price. They are the only supplier that I could find, of the box size I use and although I had... See more

Company replied

Rated 5 out of 5 stars
Invited

I purchase 3 different sizes of silver jiffy bags for my company from Ukpackaging.com. The products are good quality and durable. The customer services department is second to none and are always on... See more

Company replied

Rated 3 out of 5 stars
Invited

Whilst the colour of this tissue paper is lovely, I am disappointed with the quality. It is thinner and much easier to tear that the normal coloured tissue paper I buy. It is also glossy on one side a... See more

Company replied

Rated 5 out of 5 stars
Invited

I always use uk packaging the quality and service is second to none I have used them for 2 years now not had 1 duff box always packed well for delivery

Company replied

Rated 3 out of 5 stars
Verified

Ordered and paid for next day delivery. Ordered in Thursday expecting delivery on Friday but it didn't arrived till the following Tuesday. I appreciate it was a bank holiday but bank holiday is only M... See more

Company replied

Rated 5 out of 5 stars
Verified

"I ordered sample packaging from UKPackaging.com, and I'm very impressed with the quality! The materials are sturdy and perfect for shipping my products. Plus, they generously included two extra packa... See more

Company replied

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Company details

  1. Packaging Supply Store
  2. Office Supply Store
  3. Packaging Company
  4. Packaging Machinery
  5. Packaging Store

About UKPackaging.com

Written by the company

We are one of the leading on-line suppliers of packaging materials in the UK. Our mission is to consistently offer our customers the widest range of innovative packaging and related products at the lowest cost. Our Midlands-based Distribution Centre stocks over 2500 product lines and we deliver next working day to both commercial and residential addresses. We are proud of our prompt next day delivery service and helpful customer service team. If you place your order before 4pm Monday - Friday, your order will be packed and dispatched same day.

£25 Off Any Order Over £250
Use Code 25OFF At Checkout

  • Free Delivery on Orders Over £75
  • Bulk Volume Discounts
  • Next Day Delivery Available

Cardboard
Boxes
Bubble
Wrap
Strapping
Kits
Jiffy
Bags
Pallet
Wrap
Polythene
Packaging

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 43% of negative reviews

Typically replies within 1 month


Rated 5 out of 5 stars
Verified

Superb service

I’ve used this company numerous times and have never had any problems, they are always very helpful is assisting for large orders and never fail to deliver in good time.

October 8, 2025
Rated 5 out of 5 stars
Verified

Easy and quick delivery

Easy and quick delivery, had samples delivered previously which was very useful and helped me decide what kind of envelope to order larger quantity

October 1, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 3 out of 5 stars
Verified

i paid for next day on the thursday…

i paid for next day on the thursday only to find out after i had paid that i missed deadline and wouldnt be delivered till the monday when i needed for a job on the friday

September 26, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review.
As stated on our website, our cut off time for next working day deliveries is 4pm.

Rated 5 out of 5 stars
Verified

Happy with order

Happy with product, delivery and customer service.

September 23, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review!

Rated 5 out of 5 stars
Verified

Great service

Great service! and quality.

Arrived a little later then advertised on their website, but overall very pleased with this company. Quality and service outstanding.

September 16, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review! Apologies for the slight delay in delivery.

Rated 5 out of 5 stars
Verified

Packaging Supplies

Easy online ordering process. Prompt delivery. Very satisfied with the service.

September 17, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!

Rated 5 out of 5 stars
Verified

Very good customer service

Very good customer service, when i phoned to see if my order was on its way and as promised i received my items two days later, i will be using you again as the insulated bags were perfect for the job at hand, cheers Rich.

September 10, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review! We look forward to receiving any future orders.

Rated 4 out of 5 stars
Verified

This was my first time using…

This was my first time using UKPackaging.com and I expect it won't be the last. Although there was a delay in receiving my goods, they responded very quickly to my inquiry about the delay and I received my goods the next day. I was pleased with my purchase, it arrived in good condition and the product is of good quality.

September 10, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your lovely review!
Apologies for the delay in receiving your order. We look forward to receiving any future orders.

Rated 3 out of 5 stars
Verified

I'm sure the PIP boxes this time are a…

I'm sure the PIP boxes this time are a lesser quality or have been stored in a damp environment. Also they where badly packed as always I would say 10% of the items where damaged Again. Send me an email to resolve this! Simon at prestigegold.uk

September 10, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review. I can see the issue has now been resolved.

Rated 3 out of 5 stars
Verified

Found the boxes very flimsy

Found the boxes very flimsy, and didn't quite close properly, had to seal up extra with my own packing tape, Won't buy again

September 10, 2025
UKPackaging.com logo

Reply from UKPackaging.com

Thank you for your review.
We can't see that you have contacted us. If you would like to do so, we can try and help to sort this issue out.

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