TUS Watches Reviews 453

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its exceptional service, competitive prices, and swift delivery. Consumers appreciate the wide selection of watches and the overall buying experience. People highlight the company's knowledge and experience with its products, as well as the helpful and responsive customer support. The ordering process is described as easy and efficient, and the watches are delivered quickly and well-packaged. Many reviewers express their intention to make future purchases from this company, citing the excellent service and quality of the products.

Based on these reviews

Rated 5 out of 5 stars

First time doing business with TUS and it won’t be the last? I ordered a pre owned watch expecting just that,but received a brand new one still in protective stickers etc,wonderful surprise,super qui... See more

Rated 5 out of 5 stars
Verified

Really pleased with my Orient solar divers watch. Exactly what I expected from the online photos and description. Delivery was next day and arrived well packed. Nice extras like the TUS wrapping paper... See more

Rated 5 out of 5 stars

Tom was amazing from start to the end, always made sure I had all the information needed to make the right decision. He went above and beyond to get the watch delivered fast. Definitely recommend this... See more

Rated 5 out of 5 stars

First class experience with this firm; very pleased with price, delivery was rapid, packaging fantastic and item itself sized for my wrist perfectly straight out of the box in line with my request.... See more

Rated 5 out of 5 stars
Verified

Fantastic customer support, they were available via live chat instantly to answer my questions and my watch was delivered next day, well packaged and very well presented. I was a little worried... See more

Rated 5 out of 5 stars

I can’t recommend this company enough. Always quick to answer any questions and quick delivery always. Customer service is second to none and after buying from here a couple of times I will 110% be... See more

Rated 5 out of 5 stars
Verified

Easy ordering and fast next day delivery. Unfortunately the watch did not appeal to me in the flesh so I returned it and was refunded the next day. I ordered another style which again was delivered... See more

Rated 5 out of 5 stars
Verified

Really fast delivery and well packaged. The watch comes in a lovely box with warrenty card cleaning cloth and instructions. The watch itself (orient semi-skeleton) looks great, feels and looks good q... See more

Rated 5 out of 5 stars
Invited

Wow, great watch & price and 1 day delivery. Beautiful sunburst blue dial with day date display, as imitation of President Day Date. Immaculate brand new condition, but replaced leather strap with mes... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with this retailer. Probably the best I've had in my many years of collecting watches. Purchased a Solar Orient - beautiful watch delivered next day but it wasnt quite what I was... See more

Rated 5 out of 5 stars

Bought two orient star watches from these guys. Always the best price. Really good aftercare support. Any slight issues I have had the seller sorted very quickly and painlessly. Would recommend and... See more

Company replied

Rated 5 out of 5 stars

I bought an ex-display Orient Bambino Sun and Moon watch, just to see what Orient is like as a brand. The watch arrived swiftly, it was exactly as described and as importantly there was zero... See more

Rated 5 out of 5 stars

I couldn’t find the model of orient watch I wanted (and was set on) for sale as it was out of stock everywhere, I got in touch with TUS watches and Tom offered to order it in for me. Everythin... See more

Rated 5 out of 5 stars

Purchased an Orient Ray II late Monday evening, it was shipped the next morning and was delivered Wednesday afternoon. Arrived in full packaging, new with tags and also with genuine Orient paperwork.... See more

Company replied

Rated 5 out of 5 stars

Excellent service, along with competitive price. My Orient Star was delivered next day, and I am very impressed overall. I’d certainly use Tus Watches again, and as an avid watch collector, I’m sure... See more

Company replied

Rated 5 out of 5 stars
Redirected

Wow absolutely amazing service , I bought the 20th anniversary mako pre owned and had some questions, they answered within minutes and were so helpful, I received the watch which is just as new love i... See more

Rated 5 out of 5 stars
Verified

This is the fifth watch I have bought from TUS and as always, the customer service was exemplary. Tom arranged to have the watch delivered at a date of my convenience and it arrived as requested. My O... See more

Rated 5 out of 5 stars
Redirected

Not enough ***** STARS AVAILABLE! I absolutely recommend Orient and Orient Star to anyone. The quality versus value is awesome. For me buying from TUS watches is the only place I will go for the bran... See more

Company replied

Rated 5 out of 5 stars

Superb experience. Great orient sun and moon watch. Very competitive price. Arrived in one day in amazing packaging. Festive decorations were a very nice touch. I will definitely buy again from TUS... See more

Rated 5 out of 5 stars
Verified

I ordered a white dial Orient Bambino 38mm on a Monday morning and by Tuesday afternoon, it was on my wrist. I couldn't be happier with it. This was my first order from TUS watches and I definitely wo... See more

Rated 5 out of 5 stars
Redirected

My second purchase from TUS watches. Orient watches are great, but the service on top by Tom and team makes it an excellent buying experience. Always available and ready to help. Cannot recommend en... See more

Company replied

Rated 4 out of 5 stars

Order no : 12411 Problems with delivery by Royal Mail, not a TUS problem. Watch arrived, just opened. No instructions. Watch face and rear no protective covering. Finger prints evident. Is this a... See more

Rated 5 out of 5 stars

Couldn't be happier. Tom (owner) is very responsive to emails and is very professional and courteous. I have already ordered 2 Orient watches and have plans to order more, to my wife's dismay! Watches... See more

Company replied

Rated 5 out of 5 stars
Redirected

Perfect 4th Purchase Again the service from Tom at TUS Watches was second to none. Super happy with the Orient Star Retrograde SDE00002B0. Incredible to be able to buy a watch with these complication... See more

Company replied

Rated 5 out of 5 stars

Cant fault these guys. Found them via their ebay site and ended up dealing with them directly. Advice they gave was spot on. Advised me about the quality of different watches without being pushy a... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered an Orient Bambino 38mm Small Seconds Black Dial. The price was cheaper than any UK retailer I could find. The watch was dispatched and delivered super quickly and packaged well. I couldn't h... See more

Rated 5 out of 5 stars
Verified

Amazing customer support, promptly responded to any questions I had, ensured speedy delivery. What more could you ask for, thank you!

Rated 5 out of 5 stars
Verified

Cracking deal very quick to respond and deliver ! Excellent and will be buying my orients from here in future ! Very well done !

Rated 5 out of 5 stars

The true test of any business is not when things go well, but when problems arise. I bought my 2nd watch from TUS this week (Because the first was great). It was delivered the next day and beautiful... See more

Rated 4 out of 5 stars
Verified

Package arrived promptly. Largely happy with the watch though the bezel action seems a little slidey (can't think of a better word) and the click action barely perceptible, though it does work. Is thi... See more

Company replied

Rated 5 out of 5 stars
Verified

Found here the best price on the market for an Orient watch. The delivery was very quick and arrived earlier than expected. Also, the Christmas packaging was beautiful.

Rated 5 out of 5 stars

My 6th purchase from TUS and as with the previous purchases the customer service and attention to detail is 1st class. Orient watches are also highly recommended, and best place to buy them is TUS, 5... See more

Company replied

Rated 5 out of 5 stars

Great choice of watches and first class service. Have ordered and received two separate watches within two days of purchase date absolutely brilliant. Would definitely recommend to anyone.

Company replied

Rated 5 out of 5 stars
Redirected

Just received my Orient Mako XL a whole day early. Will definitely recommend this company to deal with if they are on the lookout for a decent watch at great prices. Stunning watch and excellent se... See more

Company replied

Rated 5 out of 5 stars
Verified

Great experience. My watch arrived in good time, it was well packaged and was exactly as listed. Will definitely be buying from TUS again.

Rated 5 out of 5 stars
Invited

Fantastic service ordered 24th received 26th Nov, over the moon with the watch, prepared ready for wearing by TUS plus the band fitted my wrist without taking links out, all in all a great purchase fr... See more

Company replied

Rated 5 out of 5 stars
Redirected

Got a great deal and basically got a Next Day Delivery as delivery was early. Incredibly in these days with Covid19. Watch is excellent - Orient Commuter white dial- communication was great, would def... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic experience with TUS. Watch was shipped from UK to Sweden in 3 days, packaging was excellent and the product was exactly as advertised. Would do business with TUS again anytime!

Company replied

Rated 5 out of 5 stars
Invited

Great watch for a decent price. Delivery was very quick. To the Netherlands in 5 days, including the weekend. Great service! Will order more if there are new models available.

Company replied

Rated 5 out of 5 stars
Redirected

cheapest price online by far. item turned up next day, well packaged and item was perfect. couldn't be happier or recommend TUS more. will be buying more.

Company replied

Rated 4 out of 5 stars
Verified

The watch came in great condition, everything arrived on time. I liked how I was treated as a customer. They were very attentive to every part of my transaction. They were very professional.

Rated 5 out of 5 stars
Verified

I have bought watches from Tus previously. Their service is professional and the items have always been sent out and delivered quickly considering I live in Australia.

Rated 5 out of 5 stars

Amazing Great customer service and fast delivery, 100% recommend. The watch I bought is for a Christmas gift so have not seen it yet, but based of other reviews I have no doubt it will be great too!... See more

Company replied

Rated 5 out of 5 stars
Verified

To order was easy and the watch arrived next day very well packaged. Definitely I will use the company for future purchases.

Rated 5 out of 5 stars
Verified

Easy transaction, quick delivery and well packaged. Ex Display watch in great condition. Thanks

Rated 5 out of 5 stars
Verified

Very pleased with the service. Straightforward, and rapid dispatch. Love my new Orient too!

Rated 5 out of 5 stars
Redirected

Had been looking at the Orient Mako Solar Chronograph Panda for a while, found TUS Watches site and ordered it. I can honestly say that the delivery was the fastest I’ve ever had for online shopping (... See more

Rated 5 out of 5 stars
Verified

Extremely quick delivery! Ordered late on the 12th and received on the 14th. Great packaging too. Clearly puts emphasis on customer experience. If I ever buy another Orient again, I would not go anywh... See more

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Company details

  1. Watch Store

Information provided by various external sources

Orient/Orient Star watches at discounted prices. Worldwide shipping from the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

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Rated 5 out of 5 stars

My first watch purchase was a superb experience!

I recently purchased an Orient Mako 2 watch from TUS watches for my 41st birthday and the service was fantastic. The watch is beautiful and was a great price, the delivery was really quick and the packaging was good too. Overall a great experience buying from TUS watches and I'll be back again!

October 27, 2025
Unprompted review
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Rated 3 out of 5 stars
Verified

Every thing was as it should be but no…

Every thing was as it should be but no warrenty card

October 5, 2025
TUS Watches logo

Reply from TUS Watches

Hi Mark,

Thank you for your review!

As an authorised retailer of Orient and Orient Star watches, all purchases from our store come with official warranty and therefore we send a warranty booklet with every order.

We have been in contact with you and ensured you have now received a warranty booklet.

Best regards,
Tom

Rated 5 out of 5 stars

First time buyer,won’t be the last

First time doing business with TUS and it won’t be the last?
I ordered a pre owned watch expecting just that,but received a brand new one still in protective stickers etc,wonderful surprise,super quick free postage and well packaged and the TUS wrapping around the presentation case is a lovely touch,wouldn’t hesitate to highly recommend.

October 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Great selection & prices

Tom was amazing from start to the end, always made sure I had all the information needed to make the right decision. He went above and beyond to get the watch delivered fast. Definitely recommend this place for beginners & collectors both.

September 7, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great service

Easy ordering and fast next day delivery. Unfortunately the watch did not appeal to me in the flesh so I returned it and was refunded the next day. I ordered another style which again was delivered next day and I am very happy with it.
Great customer service and highly recommended.

August 31, 2025
Rated 5 out of 5 stars

10/10 would recommend 👍

I can’t recommend this company enough. Always quick to answer any questions and quick delivery always. Customer service is second to none and after buying from here a couple of times I will 110% be returning the next time I buy another watch.

Alan H

September 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfection! Superb Customer Service...

The true test of any business is not when things go well, but when problems arise. I bought my 2nd watch from TUS this week (Because the first was great). It was delivered the next day and beautifully packaged. However, the watch wasn't working right. (It was ex-demo but did look perfect) I messaged TUS and received a reply within 5 minutes, which included two things. 1. A free returns label. 2. A promise to ship out (at no extra charge) a better option. I packaged and returned the first watch, only to be told that the better spec replacement was already in the post. It came the next day (today) and is perfect. There was also a gift for my troubles. Now that is world-class service. Sincere thanks to TUS and to Tom...

August 1, 2025
Unprompted review
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Rated 5 out of 5 stars
Verified

Great service

To order was easy and the watch arrived next day very well packaged. Definitely I will use the company for future purchases.

July 9, 2025

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