No hesitation in recommending this firm
Having recently engaged Wolverhampton Glass to reglaze our entire home, the project has now been completed and as a consequence, we are entirely happy to recommend employing the services of this firm. The entire process, from initial consultation with Sales Director Nick through to installation (by exemplary installers Sam & Dean) has been entirely smooth.
The prospect of replacing our entire set of existing windows and doors was daunting; we gave a great deal of thought and consideration as to whether to undergo the upheaval or not. Having no prior experience of replacement window and door installation, the thought of major redecoration works being necessary post install, or significant damage during installation was very unappealing and these fears were conveyed to Wolverhampton Glass on numerous occasions throughout the initial negotiations and discussions. At all times, Wolverhampton Glass was reassuring and courteous, and managed our expectations very well.
Very pleasingly, we encountered no pressure to commit to an order throughout the sales process; our main point of contact Nick kept a respectable distance and was not pushy, answering our questions and keeping a watching brief until we were ready to proceed. It was obvious that Nick had a wealth of experience and expertise to share with us from many years in the trade and he was passionate about the products he was offering. He made us feel very important, and that our custom was important. We were most certainly in control of the process and Nick was happy to dip in and out when we needed clarification.
Now that installation has been completed, there is virtually no visible damage either inside or outside of our home. To expect removal of all existing glazing without any damage to decor or internal plasterwork whatsoever is naive but in our case, that has been pretty much accomplished; it would be churlish to complain about the odd tiny mark here and there when taking into account the amount of work that has been carried out.
With regard to the products Wolverhampton Glass has installed, we are delighted with the windows and doors; the windows have superb smooth welds and the Apeer front door is a particular highlight. We have no concerns or complaints whatsoever; all we can think of is the key operated window lock mechanism on a couple of window handles were a bit stiff but a quick WD40 treatment removed the initial newness. This sounds like a moan but it was absolutely no hardship - trying to be balanced and outline cons as well as pros is not easy as there's precious little to complain about.
The fitting team of Sam and Dean is worthy of particular mention. It's clear these two chaps have worked together for a number of years and they were a slick unit; almost psychic in what they expected of each other. Not only are they thoroughly decent, pleasant blokes, their ability to maintain the same level of care and diligence when the day was drawing to a close as to when they first turned up in the morning was very reassuring for us. The standard of finishing was the same whether the last window of the day or the first. They arrived early, worked hard, were careful and respectful of our home and entirely decent. First class. You have our sincere thanks gents if you are reading this.
So, in summary, if you have read this far and are still in two minds as to whether to deal with Wolverhampton Glass, we can only reiterate that our experience in pretty much all aspects has been problem free. The sales negotiation, the pricing, the measuring survey, the installation, the high quality products - there isn't anything we can legitimately grumble about. We have no qualms about recommending this firm if you're in the market for replacement glazing. As a final point of note, it took 12 weeks from signing the order to completion of the project.
November 21, 2021
Unprompted review
