Marius Kaucikas

Hi there,

I'm very sorry for this incredibly frustrating experience. We've clearly let you down, and I sincerely apologize that we appear to have missed the invoice you sent.

To ensure our team can see your proof, it's always best to send documentation as a file attachment. Sometimes images pasted directly into an email reply don't come through to our system correctly. And please don't worry, your feedback about our service is welcome here and will not be removed.

You can follow up with our Content Integrity Team via this form: https://help.trustpilot.com/s/contact-us
so they can take another look and help out.

-Sarah, The Trustpilot Team

Thank you so much for your kind words Marius! I’m really glad to hear you felt supported. It’s always our aim to create a welcoming and encouraging space for all students !:)