SwissCubanCigars Reviews 4,960

I’ve been getting my cigars from Swiss for a long time. Always the Best! The last orders have been confiscated by customs. Not happy but Swiss tried a second time…same results… They made me whole on t... See more

I recently put a very bad review after some unresolved transport issues. It was troublesome to get some progress inititialy and they've got stuck there. After some weeks a new person stepped in and he... See more

The experience is always great with the company and the order process, but the shipping is a whole different issue. Still waiting for my cab of 50 paraguas lusas for over 60 days (July 23) with no cig... See more

The cigars purchased were fresh and tasty. The delivery time was rather long. I don’t know that the company can do much to effect this.

I've rec'd 3out of 4 orders. found out that my order was confiscated because of the brand ordered. Be careful when ordering. Cubans will get confiscated. Other than that, you can buy most everything i... See more

The products are always in excellent condition. This is from extremely careful wrapping and packaging. After having shipments get lost along the way, this team has gotten right to the bottom of it... See more

I placed an order back in June which could not be fulfilled in a timely fashion, due to customs issues. SCC also informed me that the product could be subject to a tariff, increasing the cost. I dec... See more

SwissCubanCigars is an amazing, legit company. The Cuban tobacco products are authentic. I have checked for authenticity on all the Cuban products that I purchased. Thery are all 100% Cubans. I use... See more

Great cigars, great prices and great customer service. In this case, my cigar order was held up in customs, but the company did everything in its power to correct the situation and provide me with a... See more

Swiss Cuban is an institution that prides itself on customer service and I agree they are thorough and precise. I am very grateful for their fantastic service.

As usual, SCC delivered my Cohiba cigars to my complete satisfaction. Thanks to their great care in packaging and shipping! I'm looking forward to placing another order very soon.

Had a couple unavoidable setbacks in the shipping process, but SCC staff were undaunted. Eventually (today) my shipment made it's way to my door. Success! Thanks much SCC staff, for making it happen.... See more

Excellent service from order entry to delivery.packages in fie form n cigars A plus condition. Keep up d good work … a very satisfied customer..

Overall a great experience. I had ordered a significant quantity of cigars that required it to be shipped in two batches. The first batch arrived safe and sound. However, the second batch seemed to h... See more

I took 3 tries to get my cigars this time. New York Customs has stiffened evidently. But it was smooth sailing on try #3, as they came through LA. Thank you SCC, appreciate your diligence on my order... See more

Thank you so much for the great cigars. I enjoy. I really appreciate your shipping and delivery of great product. Looking forward to getting more soon.

Selection is geat. Lead times are often very long making me wonder if shipments are lost. Several have been lost. The company replaces the shipment at no extra charge--grat. Prices are high to rea... See more

While several shipments were lost or held up in customs, Swiss Cuban Cigars stood behind the order and resent it at no additional cost to me. I appreciate their efforts and you can rely on them as... See more

My first shipment was lost in transit and Swiss Cuban Cigars resent my order at no additional charge. They stand behind their products and make sure you are satisfied. I recommend them highly.

SwissCubanCigars, Has the best customer services, for me that is more important then anything else. I do not purchase tobacco products anywhere else. All the products come fresh and in good condit... See more

Excellent Service, Top-Notch Cigars My first order was delayed in Customs, but Swiss Cuban Cigars stood by their 100% guarantee and shipped a replacement box from another warehouse at no extra cost... See more

Received what I ordered within a reasonable timeframe. Have plenty of choice on the web site. But I’m getting worried as each time I log on - a message is posted indicating that there is temporary s... See more

Can say enough how pleased I am with Swiss Cuban Cigars. Recently had problems with delivery more than once. Swiss Cuban Cigars stayed on top of issue and reshipped until I finally received order. The... See more

Still waiting for my order shipment. Understanding that this is outside of the company's control, the last update I received was about a month ago.

Amazing customer service! I had an issue with an order on the shipping end here in the U.S. Not at all their fault but before I even knew there was an issue, Swiss Cuban Cigars had another package... See more

What a great company. My order was shipped promptly as usual but unfortunately got lost in the mail. Swiss Cuban Cigars tracks their shipments for you and informed me of this loss on their own and pro... See more

What made this a 5 star review was due to how my order was handled. After more than a a few weeks not receivig my order, I kind of forgot that it was coming. I received a call to let me know that i... See more

You have done all you can do but my last order was stopped at customs. You immediately sent me another but it too was stopped. I asked for a refund and again you credited my account. I would like to t... See more

They are really good in customer service! I regret getting mad once on something that is not their fault! I love this website!

My experience with this company was outstanding. Their cigars are real, they are not fakes at all if I had any issues with my shipment they always returned my emails and phone calls in a timely fashio... See more

The help I receive from your Customer service, with help tracking my package. They were very fast with there help. Plus receiving the fantastic cigars.

This was my 3ed order placed online, starting with the website being very clear and detailed information, ease of placing the order and email confirmations are very professional, I was also impresse... See more

This company offers the best pricing and top-quality Cuban cigars. Their customer service is outstanding—they respond promptly, usually by the next day, and they’re thorough in answering all your ques... See more

This company always delivers high quality. Montecristo number two one of my favorites cigars. I will never change buying from this company. They stand behind what they do.

you guys have been great following up but my last two shipments have been caught in customs. any ides how to avoid it?

We had cigars held at customs and you sent a replacement, completely the right thing to do. You also let us know step for step how the cigars were being shipped. The cigars were very well packed and m... See more

I can't wait to get my package and after breakfast cut one in half and smoke it for dessert you have the best cigars in the world thank you keep up the good work

The order process and selection of products are 1st class. Although I had issues for the completion of my delivery, SCC kept me appraised of the matter and provided me options and eventually refunded... See more

It’s always a great pleasure to open my package from Swisscigars. That company absolutely delivers on its promises with the finest products on the planet.

Delivered on time and customer service made sure my reqursts were met. No faults on this order and the cigars are drawing clean and smooth.

i am a return customer for a reason, everything always comes well packaged, fresh and with Boveda bags. will be getting more

Best prices and great service. Unbeatable supplier of great quality of all brands of cigars. I highly recommend them

great cigars sent fom inside EU. Therefore no additional taxes and duty. I will buy again.

An excellent company with a superb selection of cigars at very competitive prices. Every order has arrived securely packaged and in perfect condition. Trustworthy and strongly recommended to any cigar... See more

Best service and follow-up by Lohanna! keep up the excellent work!

Great cigars and reasonable prices. Quick ship!

Easy to order. Delivery is fast. Quality products and the price is right.

It takes a long time to arrive when coming from hungry

The product itself is great — I’ve already placed three orders. However, for some reason, my phone number always ends up being incorrect on the shipping label, so I have to contact EMS every time. Tha... See more

This is my positive and enjoyable experience with Swiss Cuban Cigars, which I'd like to share with you. I've bought cigars from them before and I can confirm that the quality of the packaging and... See more