Only 1 of 3 boxes were received
Only 1 of 3 boxes were received! It was over 45 days and most likely confiscated by Customs. Swiss Cuban Cigars states they are responsible for packages to the address - but no refund has been made after repeated attempts of contact. I was happy with the company until this last shipment.
Reply from SwissCubanCigars
Dear Mr. Escudier,
Thank you for sharing your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order caused by local customs.
Please note that we maintained communication with you regarding the products that were not delivered due to local customs regulations. We submitted your cancellation request on the same day it was requested and kindly explained the time frame it takes for such requests to be processed (up to 30 business days). We also confirm that your refund was successfully processed on October 11, 2025.
We truly regret that the recent changes in local regulations affected your experience with us. Unfortunately, these regulations are beyond our control as a company.
Your feedback is highly valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future. Should you have any questions or require further assistance, please feel free to contact our customer service team directly at info@swisscubancigars.com
or by phone at +1 (850) 364 4421. We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer Service team