Serious problems with SwissCubanCigars.com and their subsidiaries/affiliates
As perhaps you know (or don't know) the SwissCubanCigars.com have an affiliate/subsidiary under the URL address cigar-dropshipping.com, which provides dropshipping services for Cuban & Non-Cuban cigars to various traders. And we have been working with these people for the last 12 months or so.
On 01.10.25 we have remitted to their Polish bank the amount of US$5.000 in order to replenish our account/balance with them. These funds have been credited to their account next day (02.10.25). We have many times asked by emails, telephone calls to their customer service and specifically to its head Mr. Castellanos to acknowledge and credit these funds to our account. But despite all this they never did, and NEVER have replied to any of our emails and calls. So, and after almost 2 weeks these funds haven't been acknowledged of, and we really wonder if this trader is still in business, or closed down for good. We are trying to figure out how to avoid losing this amount, which is rather substantial and vital for our business.