Company does not respond sent emails…
Company does not respond sent emails and several phone calls no response
Reply from SwissCubanCigars
Dear Mr. Kaye,
Thank you for sharing your feedback. We sincerely empathize with your frustration and understand how inconvenient it must be not to receive a timely response.
We value your opinion, as it helps us improve our services, and we truly appreciate you being our customer. Please know that we are currently handling a very high volume of emails and calls, and our team is doing its utmost to assist every customer as promptly as possible. Your patience during this time is greatly appreciated.
We regret that your order was not received in full due to the recent regulatory changes imposed by presidential mandate in your country, which unfortunately remain beyond our control. As kindly communicated via email, we can gladly offer a resend of your order and are awaiting your confirmation so we can assist you accordingly.
If you have any questions or require further assistance, please do not hesitate to contact us directly via email at info@swisscubancigars.com
or by phone at +1 (850) 364 4421. Our customer service team remains committed to ensuring your satisfaction under our 100% guarantee.
Thank you again for your understanding and for being our valued customer.
Sincerely,
Natalie
Customer Service team
