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Rated 5 out of 5 stars
Invited

I recently had my front door replaced with a fire door by Sidey, and I couldn't be happier with the service. From start to finish, everything went smoothly. The workers were polite, professional, and... See more

Company replied

Rated 5 out of 5 stars

I am well impressed with my new windows and doors I feel a lot safer. The guys done an amazing job, were respectful in their communication and tidied up their stuff and swept floor. Thankyou so much !... See more

Company replied

Rated 5 out of 5 stars
Invited

A first class product from Sidey’s Heritage Collection that replicates the original sash single glazed windows on our property. There were a few teething issues (from what I’ve heard this is not un... See more

Company replied

Rated 4 out of 5 stars
Invited

Office staff didn't do as they said they would regarding phoning my partner rather than me. Surveyor also phoned me instead of her when office were fully aware she was the one that was going to be in... See more

Company replied

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Company details

  1. Window Supplier
  2. Door Supplier
  3. PVC Windows Supplier
  4. Window Installation Service

About Sidey

Written by the company

Established in 1932, Sidey are Scotland’s leading manufacturer, supplier and installer of quality windows, doors, composite fire doors & living spaces. Our products achieve energy efficiency, security, durability, and whole-life sustainability. Serving Homeowner, Trade, New Build & Social Housing sectors for over 90 years, Sidey has gained an unrivalled reputation.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Windows and Door Installation

I had a Windows and Door installation done by these cowboys - absolute rush job which determined the finish, they put no thought into it either, bit's sticking out, vents not clipped in properly on the windows.

Damaged letterbox, damaged external sill, gaps in the very frame they manufactured, squint number plate, bits of fascia not fixed to the wall, both the doors and windows were drafty after the installation because they hadn't been fitted correctly or assembled properly - absolute nightmare.

8 months on they still haven't completed remedial work.

Don't give these guys a penny!

February 14, 2024
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars
Invited

Good customer service by Installers…

The customer service by the tradesmen was really good especially concerning the reinstatement around the windows.

August 29, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

Courtesy

Courtesy, politeness, efficient working and excellent workmanship. Patient and helpful staff at the showroom. Straightforward procedures for ordering and payment - though the notion of a cheque handed to the installer on the day is a bit irrelevant for most people these days! remind me what a cheque book is....

September 2, 2024
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Reply from Sidey

Thank you very much for your lovely review, we are delighted that you are happy with the service you received during your Sidey Showroom visit and throughout your installation. Sidey are happy to offer our customers various payment options. We really appreciate you taking the time to provide feedback, thank you.

Rated 5 out of 5 stars
Invited

Excellent quality

Excellent quality, great communication, installation team professional. Kept the house clean and tidy during the installation.

September 2, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars

I had my council house windows replaced…

I had my council house windows replaced by this company yesterday. Kyle and John were my fitters and they were absolutely brilliant! They were approachable, informative, very hard working and very good at their job. They left my house immaculate having hoovered and cleaned up afterwards. Thanks boys

October 1, 2024
Unprompted review
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

Front and back doors

Had 2 doors fitted. Excellent product and extremely well fitted. Fitters were friendly and efficient. Very very pleased. Would definitely choose Sidey again.

August 1, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

Incredible and capable staff

Incredible and capable staff from showroom to installation. Going to use Sidey again for another upcoming home renovation.

August 6, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

Great Patio Doors

I commissioned Sidey Solutions to fit a front door previously and as their service and product was excellent, I also had them fit a patio door.
The whole process was easy, the patio doors of excellent quality and the technicians arrived at the booked time promptly, were friendly and very tidy. I couldn’t fault them. I would buy from them again.

August 2, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

All went to plan.

August 21, 2024
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Reply from Sidey

Thank you so much for your review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

The fitters were excellent

The fitters were excellent. The were both hard working, conscientious and paid attention to detail.
They were courteous , knowledgeable and friendly.
The only negative was that a crack has appeared from the top left hand corner of the door running diagonally towards the ceiling.

August 13, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback. Thank you for bringing this to our attention. Please can we ask that you email retailinfo@sidey.co.uk if you would like to discuss the matter further.

Rated 2 out of 5 stars

Rude Employee

company was hired by local council for installing new windows into council houses, inspector came out to measure windows before all that and was rude, had a complete lack of knowledge on how to hold a conversation with another person and made the room uncomfortable. Every other contractor we've had has been able to give chit-chat and be friendly, but this guy was adamant on shutting down every attempt to talk. Our theory is because the tenant is a woman.

September 11, 2024
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 3 out of 5 stars

While the new window and doors are…

While the new window and doors are lovely I was advised in my letter getting the new windows that my blinds should still fit after installation but none of my blinds now fit any of the windows! I did speak to someone with regards to this and was advised I would receive a tele call with-in a couple of days to assess this, when I did not receive a call I called Sidey office and was told the site manager on holiday, so you only have one site manager for the whole of Scotland? Now that will be 12 days with-out an assessment and I am extremely upset of this as everybody can see right into my house and I live on my own so not happy!! Crime levels of house-breaking is on the increase dramatically within my area and as I have no blinds in my house it looks vacant and I am worried this will entice these criminals to try and enter my home!!

August 29, 2024
Unprompted review
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Reply from Sidey

Thank you for your feedback, it is important to us and we appreciate you bringing this to our attention. Please can we ask that you email info@sidey.co.uk to discuss the matter further.

Rated 5 out of 5 stars
Invited

Everything went smoothly

Everything went smoothly, no problems, excellent job, very happy about the installation.

July 9, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

Fitter turned up on time fitted window

Fitter turned up on time fitted window. We asked him to leave the window facings in and out, as the shower room installers would have to remove tiles from the will around the window. The fitter left the outer facings but only when the shower room fitters came to fit those it was discovered that the insierts facing next the window were not left. The shower room fitter however sourced and fitted those.

July 11, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

New front door…

The installation of our new front door went smoothly from start to finish. A special mention to Patricia Innes at the Edinburgh showroom for her help and assistance.

July 12, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

Excellent!

Very helpful at the showroom and also any time we had to phone. Had to change the installation date - given another date very quickly. Installer very efficient and helpful...pleased with the whole process

July 24, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

From surveyors understanding our needs…

From surveyors understanding our needs and getting measurements spot on to David doing the installation and the follow up to ensure any damage removing the old windows was rectified and we were pleased with the finished job. We were very happy with all the trades and their work.

July 9, 2024
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Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

Rated 5 out of 5 stars
Invited

Excellent Work!

Needed 13 replacement windows to chapel house in a conservation area. The salesman was very patient and understanding. Work was carried out on the dates agreed, and the installation workmen were very professional and left no mess afterwards. Very happy with price and work done!

July 1, 2024
Sidey logo

Reply from Sidey

Thank you so much for your lovely review, we are delighted that you were happy with the service you received. We really appreciate your feedback.

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