Onestop Digital Reviews 1,718

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently commend the swift delivery service and competitive pricing, particularly highlighting the value offered compared to local suppliers. Many consumers appreciate the prompt email responses and efficient handling of inquiries. The easy refund process for customs fees is also a significant advantage, contributing to a hassle-free shopping experience. Consumers report that the products arrive in excellent condition and are well-packaged. The company's service is generally considered reliable, with a good variety of products available. While there can be occasional issues with order accuracy and delivery, customer support is typically responsive and helpful in resolving these matters.

Based on these reviews

Rated 4 out of 5 stars

The low price was what intially attracted me, My doubts were with the gaurantee and shipping from Hong Kong to Europe.I emailed and had a prompt response. The item arrived fully sealed and in ori... See more

Rated 4 out of 5 stars

I’ve never received any tracking number past the delay nothing more than the order number(#142334). It’s always saying order in process although my money for the sigma 10-18mm f2.8 has been sent and... See more

Company replied

Rated 4 out of 5 stars

I wanted to order but was afreight for all things you can imagine. I asked a question by email and got an immediate positive respons. Trustpilot took away that last sceptisme and I decided to order. W... See more

Rated 4 out of 5 stars

Bought a razr 50. The Colour option i ordered was out, quick response from support. Got Express delivery as.an compensation. Seal was broken but phone new. Chinese charger with euro adapter in package... See more

Rated 5 out of 5 stars

Ordered a RF 70-200 F4 Canon lens for a very good price. It arrived within 6 days. I had to make some costs before delivery, but after sending the official Fedex document I got the money back very qu... See more

Rated 5 out of 5 stars

I recently purchased a Tamron lens for Sony E-mount from OneStop Digital, and the whole experience was outstanding. The lens arrived in just a few days via FedEx to the Netherlands, perfectly packag... See more

Rated 3 out of 5 stars

Edit: Customer support was quick to reach out to me, and offered ways to resolve the issue. l therefore update my score, to better reflect the positive customer support experience. ------ Sänd... See more

Rated 5 out of 5 stars

Ordered an iPad, shipment was executed within one day, item as described. The FedEx services are transparent, including the guidance how to approach customs. OneStop Digital kept their promise tha... See more

Rated 5 out of 5 stars

From I placed the order until I received the phone it was less than two weeks - including providing prof of my creditcard. I was billed for VAT afterwards, but Onestop refunded the expense even befo... See more

Rated 5 out of 5 stars
Verified

I've bought from this company multiple times now. They have very competitive prices and have been fast to reply to any questions I had. The most recent purchases I made were CF Express cards, which... See more

Rated 5 out of 5 stars

First of all I can truly recommend this company. I am a regular customer since 2014. Bought a lot of gear, and never had a bad experience. I live in the Netherlands, and the camera's and lenses are ve... See more

Rated 5 out of 5 stars

Fantastic costumer service with quick responses. Ordered two high end phones with express delivery and received them shortly afterwards. Got charged with VAT for both which One stop Digital also reimb... See more

Rated 3 out of 5 stars
Verified

I asked very specifically if the phone was brand new and not a customer return or refurbished item. The reply was " Having operated Onestop Digital for over 19 years, we guarantee that all the... See more

Company replied

Rated 5 out of 5 stars

I was a bit hesitant at first, living in Sweden and ordering products from Hong Kong made me wonder: will it actually arrive? But I was completely wrong. My lens arrived in just a few days, and it w... See more

Rated 5 out of 5 stars

At first I was really skeptical about this shop. But after I did some research and talked to people personally bought from this shop, I did the move. My friend from Netherlands got theirs in just 3 da... See more

Rated 5 out of 5 stars

Low prices for camera’s and lenses. You have to have a little patience for delivery but if you can prices are unbeatable. I had to pay some import taxes to the shipping company, but Onestop-digital re... See more

Rated 5 out of 5 stars

I had an outstanding experience with them. I ordered the Sony RX100 VII, which wasn’t easy to find worldwide at such a low price. The delivery was incredibly fast, arriving within just two days from... See more

Rated 5 out of 5 stars

Very quick and efficient service, small delay caused by FedEx, customer support was able to resolve everything in 24h. Very satisfied with the product,price and service

Rated 5 out of 5 stars

Good communication, fast delivery even though it's from Hong Kong. I got charged Customs fees but as promised One Stop reimboursed these very quickly. I highly recommend their service. Thank you

Rated 5 out of 5 stars

day 5 , still no Parcel Tracking number provided after buying an expansive lens well actually the package arrived in 3 days(canada) but its just that they are too lazy to provide me a shipping numb... See more

Rated 5 out of 5 stars
Verified

I purchased a hover air x1 and then read some bad reviews which made me worry about the company. I placed the order on the Friday and it was delivered on the following Tuesday. Absolutely no issue... See more

Rated 5 out of 5 stars

This was FAST. I live Paris and received my order in 3 days There's been a small issue where I was sent a lens in the wrong mount, customer service was extremely responsive and organised the exchan... See more

Rated 5 out of 5 stars

Bought an expensive combo of Sony camera and lens. Package arrived in excellent condition. Very competitive price! Fast delivery (2 days)! Very good response and communication by email! Paid som... See more

Rated 5 out of 5 stars
Verified

Good prices, swift delivery and on top of that great variety of products to choose from. You did have a bit of problem delivering certain items which your site suggested were in storage and weren't... See more

Rated 5 out of 5 stars

Cheap prices, fast delivery (with FedEx at an extra price) and fast answer to any questions you might have. A little speciality is that you may have to pay a customs fee on arrival of the goods, BUT y... See more

Rated 3 out of 5 stars

I asked if the oneplus open was new and not a customer return. They assured me it was new. However when the phone arrived the seal was broken and the small pin to eject the sim was missing. On the... See more

Rated 5 out of 5 stars

When my wife find out that I paid Olympus camera TG-7 in on line shop based in Hong Kong she started to read negative reviews. That led to writing a bit unpleasant and distrustful e mails to cus... See more

Rated 5 out of 5 stars

I had never purchased anything from Onestop Digital before, and at first, I was a bit hesitant. Then I decided to go ahead and bought a Nikon Z8 camera at a truly excellent price — the lowest on the w... See more

Rated 5 out of 5 stars

I've ordered a camera with lens. Both were send in one package. Products were shipped very quick. I placed my order on March, 8th and the package arrived on March, 17th in The Netherlands. Both item... See more

Rated 4 out of 5 stars

Bought a NIKON COOLPIX P1100 and didn't come. FedEx even messaged us on messages saying it will come on the 18th of July (Keep in mind, the time of reading this, its the 19th) between 8AM... See more

Company replied

Rated 5 out of 5 stars

I bought a Nikon Z8 here, because the price was so competetive with shops in Europe (where I live). At first I was a little reluctant; if it seems to good to be true, it probably is... right?... See more

Rated 3 out of 5 stars
Verified

Got the wrong edition - ordered international version with FuntouchOS but got Chinese version with OriginOS. And also didn't get the screen protector. The cost of the screen protector was however dedu... See more

Rated 5 out of 5 stars
Verified

Exxelent item and very fast delivery. Some of my friends are thinking to order. It was 1500skr less than Amazon, I get momsfaktura it was instantly paid back to me.. I recomended this seller and will... See more

Rated 5 out of 5 stars
Verified

Good prices, fast delivery and import taxes included in the price. No hassle, recommended.

Rated 4 out of 5 stars

Quick delivery and paying far less than local suppliers. At first the info about delivery was lacking, but customer supports reaction was adequate. Saved 850 euro on a telephotolens.

Rated 5 out of 5 stars
Verified

Brilliant price for a brand new lens. I have used one stop before and always happy with them.

Rated 5 out of 5 stars

Absolutely recommended. Delivered to Switzerland within 6 days. Competently answered on emails and product sent to full ripple. Got an upgrade of a memory card. Everything great and it will be my ne... See more

Rated 4 out of 5 stars

Placed order and received quickly and within 10 days. The Panasonic 70-200mm f4 is a fantastic lens…..The OIS, the IQ, the fast AF……..highly recommended Would still like the F2.8 but sometimes... See more

Rated 4 out of 5 stars

I have just bought a Voigtlander VM Micro Four-Thirds to M Lens Mount Adapter. The price was excellent & the only issue was that it took three weeks to receive it from date of order but this was more... See more

Rated 5 out of 5 stars
Verified

They wrote they will send the shipment within a few days. After 2 days i was wondering if they already sent it, because i did not receive a sent confirmation. The same day my new mobile phone arrived... See more

Rated 5 out of 5 stars

Objectief Z 14-24mm f 2.8 besteld met enige terughoudendheid gezien de toch wel topprijs vergeleken met bijv B en NL (800 Euro goedkoper). Nette levering zoals aangehaald +- 14 dagen, alles aanwez... See more

Rated 5 out of 5 stars
Verified

I placed my order from Switzerland on Monday and received the goods via FedEx on Thursday. With the FedEx tracking number, I always knew where my goods were. I paid by credit card. For security reason... See more

Rated 5 out of 5 stars

I ordered the Sony Xperia 1 VII (really nice cell phone with a great camera by the way). The delivery was very uncomplicated as well as the communication. The product was delivered within the speci... See more

Rated 5 out of 5 stars

I'm genuinely blown away. Ive bought an OM1-MK2, a Macro Lens a Teleconvertor and Godox Flash. If i'd bought these elsewhere, i was looking at close to £4000. I got the lot, BRAND NEW, for £28... See more

Rated 5 out of 5 stars

I recently bought a Sony ZV-E1 from OneStop Digital and had a great experience. I was asked to provide proof of my address, and once that was done, they quickly prepared and shipped my order to De... See more

Rated 5 out of 5 stars
Verified

I’m beyond impressed! The payment process was smooth and hassle-free, delivery was lightning fast, and the prices? Absolutely unbeatable—like, how is this even real? No hidden fees, no taxes, just pur... See more

Rated 5 out of 5 stars
Verified

5 days delivery to UK. All arrived as described. Small delay with card holder verification, but I understand thats for security purposes.

Rated 5 out of 5 stars

Was a tad reticent about ordering an expensive lens from abroad, but figured there's always the PayPal payment guarantee if anything goes 'pear-shaped'. So, late afternoon on Thursday 19th June,... See more

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Company details

  1. Photo Shop
  2. Camera Store
  3. Electronics Store

About Onestop Digital

Written by the company

Onestop Digital

Established in 2004, Onestop Digital has been in the business of selling electronic and photographic products for almost two decades.

We offer FREE Delivery for ALL Orders.

Specialising in electronic and photographic products by well-known brands such as B+W, Canon, DJI, Feiyu, Fujifilm, GoPro, Hoya, Insta360, Leica, Metabones, Nikon, Olympus, Panasonic, Pentax, Samsung, Sigma, Sirui, Sony, Tamron, Voigtlander, Zeiss, Zhiyun and many more.

Fantastic Customer Service and Low Prices

We are extremely proud of our customer service record, as reflected in the positive comments on Trustpilot and our website. Our success is based on very competitive prices and reliable service, which leads to happy repeat customers.

At Onestop Digital, we believe in going above and beyond to assist our customers. Whether you have a question about a product or need help with an order, we are always happy to help.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 84% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

OneStop Digital scammed me for 1250 euros. STAY CLEAR!

December of 2024 I bought a Sony A6700 body at Onestop Digital. It never got delivered, and I've been fighting them since about it. Their TOS is a lie, they won't refund you. FedEx Netherlands has confirmed the item as lost, yet I still haven't seen my money back at all! They stopped replying to my e-mails in July of 2025 after stalling for weeks, saying it's in the hands of the managers and saying it will be resolved soon. They've been saying that for nearly a year now.

Stay clear and save yourself the headache. I've lost 1250 euros and have no camera still. This place will scam you and leave you hanging. Customer service has been ignoring me for months now, no replies and no indication for if I will ever see a penny back from something that happened LAST YEAR!

OneStop Digital replied on 13/10/2025 for my order number. Let's see if they'll stop ignoring my e-mails and stop trying to weasle out of my refund. I'll update this review if anything changes.

Update 14/10/2025: OneStop Digital is now claiming on Trustpilot that the package was supposedly delivered. In earlier e-mail exchanges with FedEx Netherlands and OneStop Digital customer service they both confirm that the package was lost in Dutch customs. It never arrived at my apartment. So this must be a fabrication to get out of the payment. I will update this thread further with images of my e-mail exchanges with OneStop Digital customer service representative Jess, proving the package was lost in customs and there by showing that OneStop Digital is a SCAM trying to get out of my refund. @OneStop Digital, how can it be that FedEx Netherlands confirmed to you that the package got lost, which I have in writing is true and Jess from customer service has confirmed! and now it’s suddenly not?

I cannot upload images or links in an edited review, but I will simply write a new review tomorrow with the entire Customer Service exchange, FedEx e-mails and call FedEx Netherlands so they can re-confirm to FedEx Hong Kong that it is lost. That leaves two options, either you guys are lying and trying to dodge the refund payment, which I assume OR you will own up to your OWN TOS after seeing the proof that it's lost, which BTW you already HAVE, FedEX Netherlands told us over the phone AND IN WRITING (images and proof tomorrow in new review) THAT IT IS LOST!

October 12, 2025
Unprompted review
Onestop Digital logo

Reply from Onestop Digital

Hello,

Thank you for your message.

Can you please provide me with your order number? I will see whether I can look into this for you.

Thank you.

Best regards,
Onestop Digital

UPDATE:
We are sorry to hear about your frustration regarding the Sony A6700 delivery.

We must clarify that the claim of a "lost" package is incorrect. We have investigated this thoroughly and can confirm that, according to the official courier records, the package was successfully delivered to the address provided on 16 December 2024.

Please find the official proof of delivery from FedEx linked below. This concludes our investigation into this matter.

https://www.onestop-digital.com/support/download/FedEx_770442178367.jpg

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Rated 5 out of 5 stars

Tamron lens for Sony E-mount. Excellent Experience

I recently purchased a Tamron lens for Sony E-mount from OneStop Digital, and the whole experience was outstanding. The lens arrived in just a few days via FedEx to the Netherlands, perfectly packaged and exactly as described — brand new and genuine Tamron.
I chose to buy from outside Europe because of the very competitive pricing and the guarantee of no additional taxes. Both turned out to be true. Although FedEx charged me around €14 in fees, the customer service at OneStop Digital was exceptional — they refunded the amount the same day without any hassle.
Overall, I’m extremely satisfied with my purchase. OneStop Digital is a highly trustworthy and reliable webshop. I would absolutely recommend them to anyone looking for great prices, fast delivery, and excellent customer service.

October 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good price and excellent service!

Ordered a RF 70-200 F4 Canon lens for a very good price. It arrived within 6 days.
I had to make some costs before delivery, but after sending the official Fedex document I got the money back very quickly. I have ordered a number of items in the past and never had any trouble receiving them

September 30, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Solid Service

5 days delivery to UK. All arrived as described.
Small delay with card holder verification, but I understand thats for security purposes.

September 26, 2025
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Rated 1 out of 5 stars

An absolute disgrace

I bought a Techart adapter for M-mount lenses on Sony cameras. The first day it only worked half of the time, and next day it did not work at all. I have been since then (september 1st 2025) asking for how to return it and get a refund, and they have just ignored me to everytime answer that they will ask Techart on how to find out the issues with the adapter and so on. Not even once they have answered my question on how to return it. I have asked many times.. and they keep ignoring me because they obviously do not want to give me my money back for a product that does not work at all. It's been almost one month with many emails back and forth and there is no way. You are all warned. Stay away.

September 19, 2025
Unprompted review
Onestop Digital logo

Reply from Onestop Digital

Hello,

We are genuinely sorry for the frustration and the feeling of being ignored.

When you first contacted us on September 1st, we immediately asked for your camera/lens details and a video. Issues with this specific adapter are often setting-related, not a fault, and we emailed you back with step-by-step instructions to adjust your settings.

We sincerely apologize that we failed to clearly provide the return instructions at the same time.

Since the product is not faulty (the issue was based on settings), if you wish to proceed with a return, it would need to be sent back to us at your own cost. If you would like to return the product, please reply to our last email.

Thank you.

Best regards,
Onestop Digital

Rated 4 out of 5 stars

The low price was what intially…

The low price was what intially attracted me, My doubts were with the gaurantee and shipping from Hong Kong to Europe.I emailed and had a prompt response. The item
arrived fully sealed and in original packaging in the 14 days they had stated. No import duties or other charges from DHL. So the transaction was very easy and arrived exactly as they stated. I would like they make clear the process for repairs within their own gaurantee system as its obviously a grey import. I am happy with the transaction and quality of the item.

September 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Fast delivery and good service

From I placed the order until I received the phone it was less than two weeks - including providing prof of my creditcard.
I was billed for VAT afterwards, but Onestop refunded the expense even before it was due

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Please don't trust their promises

Please don't trust their promise to refund the paid VAT nor the duties. They won't do it. They ignore my claims. They don't obey their promises. They act like Putin.

September 12, 2025
Unprompted review
Onestop Digital logo

Reply from Onestop Digital

Hello,

Thank you for your message.

We're sorry for the delay in processing your VAT claim.

Please rest assured we haven't forgotten about it. We've contacted FedEx and are just waiting for them to confirm the VAT and duty amount. As soon as we hear back from them, we'll issue your refund right away.

Please accept our sincere apologies for any inconvenience this might have caused.

Best regards,
Onestop Digital

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Rated 5 out of 5 stars

Low prices for camera’s and lenses

Low prices for camera’s and lenses. You have to have a little patience for delivery but if you can prices are unbeatable. I had to pay some import taxes to the shipping company, but Onestop-digital refunded it to me promptly when I asked. Good service.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

I've bought from this company multiple…

I've bought from this company multiple times now. They have very competitive prices and have been fast to reply to any questions I had. The most recent purchases I made were CF Express cards, which they sent out using Fedex. I think they offer a good reliable service.

August 29, 2025

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