I asked if the oneplus open was new and not a customer return. They assured me it was new. However when the phone arrived the seal was broken and the small pin to eject the sim was missing. On the plus side the delivery was very quick, the phone as new and the price exceptionally competitive. I could, I suppose, asked for a refund but since the phone wasperfect it did not seem my best option.
The service could not have been better and the price was the keenest I could find. Really helpful retailer who I will use again if I am buying the products he sells.
Your engineer took an inordinately long time to check the system, and clearly didn't understand how a hot water priority system should be set up. Therefore, it appears, (via a letter post the inspection) you have "claimed" my system did not meet your requirements - when the engineer found nothing wrong. I am bound to conclude that your company is not capable of maintaining anything other than a most basic system.
December 6, 2021
Reply from HomeServe UK
Hi John,
I appreciate you taking the time to share your recent experience. I understand your situation isn’t ideal for you; however, we always try and help our Customers when they need us.
We take the work we do seriously and always strive to offer a first class experience, that’s why I’d welcome the opportunity to discuss this with you. Your experience, whilst clearly inconvenient for you isn’t a typical one so we most definitely would like to look into this.
You’ve mentioned your boiler being condemned, which is something we don’t take lightly. From time to time, we have to class boilers as beyond economical repair and this can be for a variety of reasons, such as parts becoming obsolete for example. If this is a decision we arrive at we review each job individually and make an informed decision based on the feedback of the attending engineer and our colleagues.
If the work that we’ve carried out isn’t up to standard then we want to know about that. This is not what we’re about as a business, so if you contact us via heretohelpteam@homeserve.com we’ll investigate this to understand what has happened.
I was very disappointed that I was given no indication of when the mirror would be delivered, when it had been dispatched, or when it might arrive and by what service. It was therefore merely good fortune that I was in at the time. Delivery wasn't very quick either - making the lack of comms more frustrating. Otherwise everything was OK, the mirror was well packed and competitively priced.