MyBedFrames Reviews 260

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their excellent quality and great value for money. Consumers appreciate the wide selection available and find the prices to be reasonable, especially when compared to other retailers. People are satisfied with their purchases, noting the high standards and overall appeal of the items. The company's service receives high marks, with reviewers frequently mentioning the helpfulness and friendliness of the staff. Customers value the prompt and efficient delivery service, as well as the company's responsiveness to inquiries and any issues that may arise. Consumers also appreciate the ease of ordering and the straightforward assembly process.

Based on these reviews

Rated 5 out of 5 stars

Beautiful solid oak ottoman bed ! Very heavy & sturdy ! I love it ! Excellent service & prompt delivery. A bit of feedback; the small black cloth handle supplied, isn’t sufficient or long e... See more

Company replied

Rated 5 out of 5 stars

The bed we ordered was just as we hoped, really good quality wood (scandi style bed frame), very solid and excellent finish / colour. No issues in assembling it, instructions clear and all fittings... See more

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Rated 5 out of 5 stars

Ordered two metal double bed frames in December and these were delivered within days, almost by return which I wasn't expecting. One of the bedheads had a slight defect in it from the manufacuring pro... See more

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Rated 5 out of 5 stars

From simple online ordering the bed arrived, beautifully packaged and protected, in “flat pack” mode. Very simple instructions had it put together in no time at all. The quality and construction of... See more

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Rated 5 out of 5 stars

Gorgeous bed for such a great price. Had originally seen it elsewhere at a much higher price then luckily saw it on this website. Was able to pick delivery day which was so helpful. Delighted with t... See more

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Rated 5 out of 5 stars

I’ve waited until now as I believe it’s best to have some experience of the product before commenting on Trustpilot. It’s now 3 months since delivery and I can say there haven’t been any issues with t... See more

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Rated 5 out of 5 stars

Beautiful looking bed base, solid and useful storage space beneath, easy to access. Slightly more difficult to assemble than anticipated, but managed. Was contacted by their customer service re deliv... See more

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Rated 5 out of 5 stars

The company were great to deal with and were able to ask all my questions before ordering. The order was delivered and when I made a mistake on the castors they were great and replaced the parts. The... See more

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Rated 4 out of 5 stars

Quality product, communication was good and quickly responded to my questions. The bed base looks great and the quality seems good. Only minor gripe if the measurements. It is 5cm too wide, I have m... See more

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Rated 5 out of 5 stars

I Purchased a Replacement Sofa Bed Memory Foam Mattress Mattress Depth: 10cm (4") Mattress Size: Two Seater 112cm x 180cm. It was a great price and was delivered really quickly. I was expecting it to... See more

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Rated 5 out of 5 stars

I recently bought a mattress and a mattress cover. While there was a small issue with the delivery (the mattress cover was sent to the wrong address), I was very impressed with how the situation wa... See more

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Rated 5 out of 5 stars

We purchased the Inca Two Seater Sofa from MyBedFrames after seeing it in a local furniture shop at almost double the price! We are very happy with our purchase, delivered within a few days and easy t... See more

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Rated 5 out of 5 stars

I recently purchased a console table from this company. I was unsure about the colour so messaged them for further info and was offered a wood sample. This was duly sent out within a few days. I decid... See more

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Rated 4 out of 5 stars

Excellent bed!! I’m in love. Great contact from buying the bed right through till delivery. I was very apprehensive about ordering from them as the reviews seem to be either excellent or awful but I h... See more

Rated 5 out of 5 stars

Amazing company I bought a bed from last year. I ordered 2 by mistake and I emailed the comapny they arranged refund instantly. One of the gas struts on my ottman bed broke and I contacted the company... See more

Rated 5 out of 5 stars

I purchased a replacement sofa bed mattress. Very reasonably priced. Excellent communication. Delivery went smoothly even changed the date for me as original wasn’t suitable. Really pleased with the... See more

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Rated 5 out of 5 stars

James of Beckton visited me to give me a quote which I accepted. He was friendly and extremely professional, and took me through the choices for laminate flooring and carpet and offered advice about t... See more

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Rated 5 out of 5 stars

What a great company this is, the quality of the mattress is fantastic and the price was also fantastic. Communication was the best I have had from any company between emails and phone calls plus the... See more

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Rated 5 out of 5 stars

Very straightforward process and after looking around, found it was the best price for the style of bed. Arrived very quickly and was easy to put together. Excellent as has sprung slats. Very pleased... See more

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Rated 5 out of 5 stars

Ordered a phoenix wooden ottoman from this website and I am really pleased with the quality of the product. It was really easy to order and received my order promptly, the delivery guys were great an... See more

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Rated 5 out of 5 stars

I ordered a queen sized bed and mattress for my daughter's bed. I cannot recommend this company enough. The service was excellent and tailored to my needs and requirements and I felt valued as a custo... See more

Rated 5 out of 5 stars

Very helpful staff as didn't want the bed delivered until a specific week. Kept informed of delivery date, the bed was just as described, good value for the money, looks really good and was easy to as... See more

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Rated 5 out of 5 stars

Great service from start to finish , along with a follow up call to check all was good! Delivered quickly by 2 guys that took care ,and the sofa bed is fabulous quality! Chose this because I'd se... See more

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Rated 5 out of 5 stars

I ordered a replacement mattress for my 20+ year old sofa bed in my front room and I was so very happy with it. The delivery was quick and efficient. The mattress is so super comfy and your body just... See more

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Rated 5 out of 5 stars

Purchased a six mirror drawer unit. Great experience from advice over the phone to placing the order and delivery all as promised. Price was keen as I had shopped around. Good quality unit. I will sho... See more

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Rated 5 out of 5 stars

Found a great Bedroom chair at another retailer. Then found these people online same chair much cheaper great delivery time. Would recommend and use again. Many thanks.

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Rated 5 out of 5 stars

Top Notch service. Easy ordering. Good delivery time and excellent response time to queries. Made it so easy getting my item. Thank you, will definitely use you again!

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Rated 5 out of 5 stars

I have purchased a number of bed frames and mattresses from this company, both for personal use and a holiday let. Very good value for money and excellent customer service.

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Rated 5 out of 5 stars

Great bed and great service and delivery! My Son loves the bed so everyone is happy! Would defo purchase from here again and recommend to friends and family😊

Rated 5 out of 5 stars

Purchased a table from My Bed Frames and service was outstanding. Was kept informed with delivery updates. Smooth service all round so would buy from again.

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Rated 5 out of 5 stars

The bed base needed to be a certain height and I was delighted that the company was prepared to make it to my needs. The delivery was quicker than promised and the quality of the base is excellent.... See more

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Rated 5 out of 5 stars

Excellent product and service I have bought 3 products over the past few months. Quality extremely good. Prompt delivery and on time. Delivery men friendly and were kind enough to take heavy objec... See more

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Rated 5 out of 5 stars

I found a low devine bedframe from them online but had some questions. They replied to my email in a couple of hours. I placed my order afterwards and everything went smoothly. The workmanship was... See more

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Rated 5 out of 5 stars

Delivery was prompt. Packaging of chest of drawers was excellent. The product was as described. Will definitely consider them for any future purchase of bedroom furniture

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Rated 5 out of 5 stars

Great experience from beginning to end, Bed Frame is great , was put up by 2 people per instruction and all went well looks amazing, I'm very happy 😊

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Rated 5 out of 5 stars

I ordered this item on 27th October 2024 and received it within the advertised delivery slot. The item arrived in perfect condition and exceeded my expectations overall. The delivery men were professi... See more

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Rated 4 out of 5 stars

After delivering the wrong bed, the 3rd time they got it right but customer service couldn't apologise more. when received the actual bed and put it together it was amazing quality the best bed iv eve... See more

Rated 5 out of 5 stars

Amazing customer service and the bed I ordered came on time it’s really comfortable and I’ve had no problems from them it was all straightforward and easily sorted. Deffo recommend this company.

Rated 5 out of 5 stars

I bought 2 beds last week and I would just like to say. I have the best experience. The beds that I purchased are amazing and the customer service I received was just perfect. Highly recommend you pur... See more

Rated 5 out of 5 stars

Excellent experience with this company from start to finish- Very helpful and efficient- Highly recommend! Celia Webster

Company replied

Rated 5 out of 5 stars

I am delighted with this bed. My daughter loves it and so much storage for her. This company consistently replied to any questions I had emailed and were very helpful. I would definitely use this com... See more

Rated 5 out of 5 stars

I was very pleased with the replacement mattress for my old sofa bed....I now realise how poor the old once had become! Good prompt delivery and helpful advice from staff made this a company I would... See more

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Rated 5 out of 5 stars

I was after a particular fabric bed frame and was given some great advice over the phone. The sales staff were very friendly and answered all my questions. The bed frame arrived promptly. Couldn't be... See more

Rated 5 out of 5 stars

Great experience. Fantastic price, can choose delivery day what more could you want. Highly recommend

Company replied

Rated 5 out of 5 stars

Ordered a king size oak bed Delivery was quick and organised weighing timescale given Bed was really easy to put together Solid bed

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Rated 5 out of 5 stars

Easy website to navigate, easy ordering and very speedy delivery good quality product and very pleased overall

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Rated 5 out of 5 stars

Really lovely quality mattress and quick, straightforward delivery. Thanks for making my Christmas guests very happy, giving them something comfortable to sleep on.

Rated 5 out of 5 stars

Fantastic service, the delivery was easy and they were incredibly helpful. My frame is absolutely beautiful, better than I expected considering the price and quick delivery. Would highly recommend

Company replied

Rated 5 out of 5 stars

No problems with this company. Very prompt delivery of a very good product. 5* all the way for me.

Company replied

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Company details

  1. Bed Shop

Written by the company

We offer a huge selection of cheap bed frames, bedsteads, divan bases, mattresses and sofa bed mattresses, saving you up to 60% off the RRPs of many of the products in our range.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

260 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Excellent experience with this company…

Excellent experience with this company from start to finish- Very helpful and efficient-
Highly recommend! Celia Webster

October 8, 2025
Unprompted review
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Reply from MyBedFrames

Thankyou so much for lovely review, really appreciate your kind words and can't ask for any more than this. thanks again for the 5 stars!

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Rated 5 out of 5 stars

Fantastic service

Fantastic service, the delivery was easy and they were incredibly helpful. My frame is absolutely beautiful, better than I expected considering the price and quick delivery. Would highly recommend

September 23, 2025
Unprompted review
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Reply from MyBedFrames

thankyou for such a wonderful review, so glad you are happy with your purchase and all aspects of the ordering process, hope you continue to enjoy your purchase! thanks again for the 5 stars!

Rated 5 out of 5 stars

Beautiful solid oak ottoman bed

Beautiful solid oak ottoman bed !
Very heavy & sturdy !
I love it !
Excellent service & prompt delivery.

A bit of feedback; the small black cloth handle supplied, isn’t sufficient or long enough to enable the ottoman base to be lifted to access the storage area.. which is frustrating .. However, I managed to improvise, using a long belt as a pull handle ! & still love the bed overall :)

September 15, 2025
Unprompted review
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Reply from MyBedFrames

Many thanks for the review and appreciate your thoughts, i will send these to design to see what can be done to improve the user experience, thanks again for the great review and glad you are happy, thanks again for the 5 stars!

Rated 5 out of 5 stars

Perfect Scandi bed frame.

The bed we ordered was just as we hoped, really good quality wood (scandi style bed frame), very solid and excellent finish / colour.
No issues in assembling it, instructions clear and all fittings supplied.
Excellent service all round, including delivery.
Darren & Sarah, Cardiff.

July 25, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found the bed frame perfect and good quality.

Rated 5 out of 5 stars

Great order and product

The company were great to deal with and were able to ask all my questions before ordering. The order was delivered and when I made a mistake on the castors they were great and replaced the parts. The divan with drawers is well built and we are really pleased with it

August 12, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found our company great to deal with.

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Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate, easy ordering and very speedy delivery
good quality product and very pleased overall

September 11, 2025
Unprompted review
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Reply from MyBedFrames

Thankyou for the lovely review, so glad you are happy with al aspects of the ordering process and of course the item itself, hope you continue to enjoy your purchase - thanks again for the 5 stars!

Rated 5 out of 5 stars

No problems with this company

No problems with this company. Very prompt delivery of a very good product. 5* all the way for me.

September 11, 2025
Unprompted review
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Reply from MyBedFrames

Many thanks for the review and glad we met all your expectations! Hope you continue to enjoy your purchase and thanks again for the 5 stars!

Rated 5 out of 5 stars

Great experience

Great experience. Fantastic price, can choose delivery day what more could you want. Highly recommend

August 29, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are glad that you will highly recommend our company.

Rated 5 out of 5 stars

Great bed and great service

Great bed and great service and delivery! My Son loves the bed so everyone is happy! Would defo purchase from here again and recommend to friends and family😊

September 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good Quality

Very easy to order and delivered on time and was a perfect replacement I would recommend

May 1, 2025
Unprompted review
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Reply from MyBedFrames

thank you very much for the review and so glad we ticked all the boxes for you, thanks again for the 5 stars!

Rated 5 out of 5 stars

Very good value and excellent customer service

I have purchased a number of bed frames and mattresses from this company, both for personal use and a holiday let. Very good value for money and excellent customer service.

July 1, 2025
Unprompted review
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Reply from MyBedFrames

thankyou for the lovely review and again for all the previous orders, so glad you've been happy with us through the years and look forward to the next project. thanks again for the 5 stars!

Rated 5 out of 5 stars

Quality above all along with customer service

I’ve waited until now as I believe it’s best to have some experience of the product before commenting on Trustpilot. It’s now 3 months since delivery and I can say there haven’t been any issues with the Frayer double bed. My original contact with customer service was excellent and delivery was also as quoted. On receipt and unpacking all components were there and no damage or marks on the white frame, a great start. Assembly was straight forward and it was soon ready for use. From my experience I would gladly recommend MyBedFrames to anyone looking to purchase a new bed at realistic prices.

April 1, 2025
Unprompted review
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Reply from MyBedFrames

Thank you so much for taking the time to write an extensive review. We are pleased that you will gladly recommend our company to friends.

Rated 5 out of 5 stars

Excellent all round

Excellent product quality, great price and a really good service. Wouldn't hesitate to use again or recommend to others.

April 30, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased that you would not hesitate to use our company again.

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Rated 5 out of 5 stars

great quality

great quality, easy to order and arrived on time

March 27, 2025
Unprompted review
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Reply from MyBedFrames

Thank you for your review. We are pleased you found the quality great and easy to order.

Rated 5 out of 5 stars

Excellent service arrived exactly when…

Excellent service arrived exactly when it was scheduled.
Ideal in our holiday let

March 13, 2025
Unprompted review
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Reply from MyBedFrames

Thank you so much for the review, so glad to see you're happy with all aspects of the order, hope you continue to enjoy your purchase. thanks again for the 5 stars!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, from customer service as I had some questions through to delivery and the bed is exactly what we wanted at a great price.

February 14, 2025
Unprompted review
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Reply from MyBedFrames

many thanks for the review and glad the staff and of course the item met your expectations!, Thanks again for the 5 stars!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Great communication

June 11, 2025
Unprompted review
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Reply from MyBedFrames

thanks so much for the review, we're quick and we tell you how quick we're going to be - perfect! thanks for the 5 stars!

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Rated 5 out of 5 stars

Good quality

I recently bought a mattress and a mattress cover. While there was a small issue with the delivery (the mattress cover was sent to the wrong address), I was very impressed with how the situation was handled.
I contacted the shop, and they responded quickly and professionally. They arranged a replacement without any hassle, which I really appreciated. Mistakes can happen, but how a company fixes them says a lot—and in this case, they were helpful and respectful.
The mattress itself is very comfortable and good quality. I'm very happy with my purchase and the customer service I received. Thank you!

April 10, 2025
Unprompted review
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Reply from MyBedFrames

thankyou for the review and of course your patience and understanding, we live in the real world and are aware things don't always go to plan sometimes but thanks for highlighting the speed in which we sorted the issue out for you. Glad you are happy with our team and of course the quality of the mattress! Thanks again for the 5 stars!

Rated 5 out of 5 stars

Purchased the Denver fabric ottoman bed…

Purchased the Denver fabric ottoman bed in super king, fantastic bed very comfortable and have had lots of compliments.

June 9, 2025
Unprompted review
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Reply from MyBedFrames

thankyou for the review, so glad the Denver went above your expectations and your guests are as happy as you are, hope they continue to enjoy the purchase - thanks again for the 5 stars!

Rated 5 out of 5 stars

Great quality product.New mattress 👌

Great quality product.. delivered on time.. definitely be back in the future

June 8, 2025
Unprompted review
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Reply from MyBedFrames

thankyou for the review, brilliant to hear how happy you are with the mattress and nice to see how pleased you are with our delivery service and time, thanks again for the 5 stars

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