Just had to contact MoneyWay & spoke to advisor Emily......What a way to start the day ... Excellent customer skills & makes you feel at ease with my current financial situation ...If your in any do... See more
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Moneyway offer motor finance through a network of motor dealerships, internet introducers and brokers. Offering fixed term hire purchase arrangements, for the car market. Moneyway is a trading name of Secure Trust Bank PLC, the only UK bank awarded a Customer Service Excellence accreditation. You can have the confidence that Moneyway motor finance will be a sustainable partner that you can work with for years to come, sharing our years of industry experience. We aim to deliver a professional service to our customers.
Yorke House, Arleston Way, B90 4LH, Solihull, United Kingdom
Replied to 97% of negative reviews
Typically replies within 1 week
Just finish a conversation with someone from the ammoneyway and what I can say the guy who think he does his job he don't he's just stoking talking talking without listening to me without accepting what I'm saying and his customer service was like he was some drugs or he was drunk if someone wants he can find out you can see the time and the date I had this conversation and I just hang up he was working from home and I think something rustwrong with that guy that's unaccepta
Been a customer for nearly 4 years with no issues. No missed payments. No problems. Entered financial hardship and was aware I would struggle to make payment for August and so contacted early in the month (payment due 16th) to inform and make arrangements for a payment plan to cover arrears. (Spoke with Razwana) Agreed everything on the phone with usual payments to restart in September plus additional payment for 5 months with a view to clearing arrears in February. All good. DD cancelled and agreed to call back on September 1st to confirm arrangements, which I did (spoke with Alexi).
In the meantime I changed my primary bank account so I informed them on September 15th (spoke with Rachel) my payment for this month would be made via card plus the agreed arrears payment with new bank account details set to begin DD for usual date in October. CPA in place on card, link sent everything in place. All good.
September 23rd and now they have attempted a DD for the contract amount which has sent me overdrawn. Fantastic! Day of a funeral and now left with no money. Contact them at 9am only to be hung up on by Nazmin. Then get through to Manahill who assured me she understood my complaint when clearly she didn’t and then informed my payment on the 15th was to clear my arrears. Makes no sense as that payment was higher than my arrears meaning they overcharged me. Great!
After explaining this several times she transferred me through to the only competent person (Jason - Vehicle complaints) but unfortunately he couldn’t help because a) he had no idea why I was on the phone and b) he wasn’t even from the right department. He did help me as best he could and transferred me through to a lovely manager called Braddi.
She in no way had an appalling attitude from the moment she got on the phone. In no way at all did I feel like her priority was to save face and somehow make this seem like it was my issue. She was a delight. I actually really do understand why she holds that position. Attitude honestly was a joke. No apology or if she did say the words, (can’t remember, fuming at this point) no sincerity at all. Told me I would have to cancel DD my side and not a problem because it won’t clear until PM so no issue. Apart from the fact I’ve now got nothing in my bank account. Yes I’m struggling financially but that’s no reason to be treated this way. Absolutely ridiculous. Never missed a payment and boy did they make sure it won’t happen again.
Shocking. Told if charges were incurred they would review as part of complaint. Honestly disgusting attitude.
Reply from Moneyway
money way are a BAD COMPANY left a disabled person with no car or even no refund that i paid my agreed fee only had the car for 4 MThs car was to bad to fix had to do a unwind deal. they took so called mileage fee of me when the car was at the garage for 3 weeks garage decide to unwind the deal . they even did not call to help i put a complaint in they are hopeless as no corresponded from them at all DO NOT CONSIDER THIS COMPANY
Reply from Moneyway
Least likely of all lenders to offer finance and this was confirmed when these guys refused me credit and I got credit at a much better rate elsewhere.
Don't waste your time (or a hard credit search on your record) using this company.
Reply from Moneyway
Horrible experience in relation to a bereavement and having to return the car as no longer required. Took ages to get car returned and then once returned still getting letters months on to say liable for a debt even though the car was returned and there is no estate. Spoken to moneyway and they said the FCA make them send the letter but then failed to tell me they also passed the ‘debt’ to the solicitors and got a letter and had to call them. I would never recommend on this basis.
Reply from Moneyway
Oscar was very helpful and went above and beyond in helping me.
He was available all the time , made everything easy on completion.
10 stars for sure.
Reply from Moneyway
Not responding, I like to cancel my policy but no response but before I sign they are chase me to sign my contract
Reply from Moneyway
Connor was very helpful and polite and very good at his job made you feel at ease and never pressured me
Reply from Moneyway
So simple , no fuss , excellent people to Speak to
Would highly recommend Moneyway
To Everyone
Thank you
Reply from Moneyway
The whole process was made very easy by the team and will be picking my car up in a few days,give them a try
Reply from Moneyway
Think there doing a fantastic job great as always dealt with my request soon as brilliant
Reply from Moneyway
Nice pleasant staff.
Very easy to deal with, helped with any queries expertly.
🥇🥇🥇🥇🥇
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Everyone concerned was very helpful and everything was done and dusted within a day, excellent communication.
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