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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's excellent service, highlighting the helpfulness and friendliness of the staff. Consumers appreciate the personal touch, with many noting the proactive communication and genuine concern shown by the company representatives. People found the staff to be efficient and effective in resolving issues. Consumers also value the ease and speed of the application process. The company is commended for being transparent and supportive throughout the entire process. While opinions on payment terms are mixed, reviewers generally agree on the good value for money offered by the company. Overall, reviewers express high levels of satisfaction and are likely to recommend the company to others.

Based on these reviews

Rated 5 out of 5 stars

Just had to contact MoneyWay & spoke to advisor Emily......What a way to start the day ... Excellent customer skills & makes you feel at ease with my current financial situation ...If your in any do... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer services, Good communication and also work on time as in making sure things goes smoothly and fast. The team members I spoke with where good at their jobs.

Company replied

Rated 5 out of 5 stars
Verified

Their team was incredibly responsive, providing fast answers to all my questions. The entire process was smooth and straightforward—no confusing paperwork or hidden terms. Their online platform was... See more

Company replied

Rated 5 out of 5 stars
Verified

Emmanuel from Car Loans 365 was extremely helpful in sourcing the perfect car for my family of 7. He was very thorough, friendly and professional. Emmanuel supported me throughout the entire process f... See more

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Rated 5 out of 5 stars
Verified

Quick & easy, decided on a Friday that my old car was not going to make another MOT, looked online & was accepted within 2hrs, no issues, just usual ID checks. Collected new car from the garage on th... See more

Company replied

Rated 5 out of 5 stars
Verified

Time, efficiency, honesty and reliable, i was so pleased the way i was attended to. Marcus was very exceptional and supportive in making sure my dream car was a successful. so yes i can beat my chest... See more

Company replied

Rated 5 out of 5 stars
Verified

I had been putting things off as I was worried about being accepted, but when I got the call, it was so easy. I've never found buying a car so easy, and the customer service was fantastic. Highly re... See more

Company replied

Rated 5 out of 5 stars
Verified

Don’t be depressed if your finances are not balancing get in touch with this company they will help you.Have been financed recently and they offer good rates ,fair enough.I’ve managed to fulfil my wi... See more

Company replied

Rated 5 out of 5 stars

I was helped today by Binta.K, I struggle with simple things like phoning companys to sort out bills ect and I couldnt have been put more at ease, Binta listened to what i had to say carefully, she wa... See more

Company replied

Rated 5 out of 5 stars
Verified

Found it quite hard initially to get anywhere, through zuto ; these guys were amazing. No issues, as long as you can afford the repayments then you’re more than likely to get taking on with these guys... See more

Company replied

Rated 5 out of 5 stars
Verified

Absolutely fulfilling customer experience. Alex was great from start to finish. Everything went smoothly and quickly. Within 48 hours, I was on the road driving my new vehicle home. Excellent! Would r... See more

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Rated 5 out of 5 stars
Verified

When your down on your luck, given up hope, these guys came through which was amazing, we now have an amazing car, dealing with them was easy, safe, ultimately stress free, this is a game changer for... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a great experience with this company, when others hadn’t given me a chance Moneyway did. I believe sometimes people you should always give someone a chance as things can chance in there life mak... See more

Company replied

Rated 5 out of 5 stars
Verified

I found your customer service team absolutely brilliant.They went above and beyond to help me get my finance for my car which suits my needs,a big thank you to jafrhar who was brilliant to help me,and... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to follow instructions to guide you through the process. Each step can be completed online. Helpful staff on each occasion that I had contact with them . The whole process didn't take long at all... See more

Company replied

Rated 5 out of 5 stars
Verified

Really swift, car is ready to collect within 24hrs. The service levels are great, phones are answered promptly and everyone seems to know what is happening, you don't need to keep re explaining. Great... See more

Company replied

Rated 5 out of 5 stars
Verified

Looking for another car and went to the garage. Seen what I wanted and was just hoping to get the finance sorted out. Anyway in no time it was all sorted. Communication was brilliant. Nothing was too... See more

Company replied

Rated 5 out of 5 stars
Verified

My experience was a fantastic one was guided through all the forms with professionalism.as a man suffering dyslexia my agent made our business transition very simple for me I can't thank him enough ve... See more

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Rated 5 out of 5 stars
Verified

Fast, quick service, great staff, reasonable prices, and sadly the car I originally wanted was sold, so they found another one, newer, lower mileage and cheaper, I couldn’t ask for ! Top quality,

Company replied

Rated 5 out of 5 stars
Verified

So easy to deal with. I got a phone call and answered some questions. Then a call back to tell me we had been accepted and how much is was and then all the forms were emailed and signed electronical... See more

Company replied

Rated 5 out of 5 stars
Verified

I didn't deal with them personally it was through Ucan Car Finance in Wolverhampton however the finance sailed through easy and I was very happy to drive my new car away the same day. Im extremely hap... See more

Company replied

Rated 5 out of 5 stars
Verified

Everything was explained by a very friendly staff member, he made me feel at ease with the whole transaction. My loan was granted the same day of my enquiry, and my car with me one week later. This I... See more

Company replied

Rated 5 out of 5 stars
Verified

Helpful from the office. Got everything ready within the hour, no hassle,no stupid requests or bending over backwards just straight forward and got the deal over the line quickly, would recommend to e... See more

Company replied

Rated 5 out of 5 stars
Verified

Highly recommend, was declined by other finance companies due to some previous credit issues that wasn’t my fault. So for this company to take a chance with me helps me out in my everyday life , bey... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you to Moneyway for a speedy and seamless process. From start to end the purchase was smooth and finalised without delay. Truly appreciate the assistance, we now have our dream car, I would hi... See more

Company replied

Rated 5 out of 5 stars
Verified

Moneyways was amazing from start to finish of my application process taking a chance on somebody with hardly no credit history. I would not have been able to get a car if it was not for moneyways help... See more

Company replied

Rated 5 out of 5 stars
Verified

You know, there are times in life when gratitude should be practised. I'm writing this review as a token of gratitude. I'm grateful for moneyway for helping me financed a car. The staff were efficient... See more

Company replied

Rated 5 out of 5 stars
Verified

I was dealing with an amazing man call Tom , he could not have done enough for me to make sure that I was getting the best deal to get me finance on the car I really wanted , his communication was exc... See more

Company replied

Rated 5 out of 5 stars
Verified

Five stars to Money way. My car finance was done easy and quick. Money way is one of the best on handling car finance application. looking at my previous experience with other landers Money way is the... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Had an issue with the car and I reached out for help Moneyway was there to deal with it effectivly and quickly, unlike my broker. Ressolved the issue and unwoubd the deal.... See more

Company replied

Rated 5 out of 5 stars
Verified

I had no problem everything went smoothly and even the date of payment is an excellent date ,and they still give you options if the date of payment is okay or not and that's good

Company replied

Rated 5 out of 5 stars
Verified

Moneyway have consistently been very helpful in guidance and supporting me through the process of both understanding what is involved through to decision making point. The process is very caring, fu... See more

Company replied

Rated 5 out of 5 stars
Verified

It was really efficient and very pleased with all staff that assisted me even if I rang several times and I was a bit confused with the system but your staff was well all patient and helpful. Thank... See more

Company replied

Rated 5 out of 5 stars

Had a financed car through Moneyway since January 2021 and the staff are always pleasant when contacting customer services with any queries. Unfortunately my car was written off and my insurance paid... See more

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Rated 3 out of 5 stars
Verified

Didn't like that I was asked to telephone them even after supplying the car show room with my details. And I still haven't heard back ftom them whether or not my application has been succesfull! Left... See more

Company replied

Rated 5 out of 5 stars
Verified

I strongly satisfy with finance which provide me lots of car for my interests which they never get tired of hunting my choice car with very polite and helpful till month. Thus company is doing extra m... See more

Company replied

Rated 5 out of 5 stars

I’ve been with money way for over 12 months now and have not had any issues at all. Like others on here I get a text a few days before my direct debit is due but apart from that they ask if everything... See more

Company replied

Rated 4 out of 5 stars
Invited

I've found the staff friendly and helpful when I have had to call to change anything such as addresses or discuss payments etc. The only reason I haven't given 5 stars is I would like to be able to lo... See more

Company replied

Rated 4 out of 5 stars
Invited

Literally I had a amazing experience with you, officially all the services I have had with you was absolutely first class. I knew when I have any problems regarding the payment or Direct Debit, alw... See more

Company replied

Rated 5 out of 5 stars
Invited

Never had any issues with these guys taking payments when they shouldn't and I get a statement every year. Not much else to say about that level of service. I asked for a final settlement value rece... See more

Company replied

Rated 5 out of 5 stars
Invited

Hi, I got my car finance through Moneyway and I am happy to recommend the company to my family and friends. This is because of my experience with them. Their response to my loan was a swift one and th... See more

Company replied

Rated 3 out of 5 stars
Invited

1st time using a car finance company, thought the process was quite drawn out at times and took longer than I would of expected nearly 3days by the time all the paperwork had finally gone through and... See more

Company replied

Rated 4 out of 5 stars

I had car finance through Zuto with Money way. I had no problems whatsoever with this company, every payment was paid, not one default and I paid the finance off on time. I wanted to upgrade my car wi... See more

Company replied

Rated 3 out of 5 stars

So far not too bad. Yes, the interest is high on my car finance, but i have a pretty poor credit rating so can't really complain. Recently, due to some personal circumstances, I missed some payments b... See more

Rated 5 out of 5 stars
Invited

I rate moneyway very highly I have been dealing with moneyway for coming up five years. I have always paid by direct debit every month and have never missed a month at all. I would be most will... See more

Company replied

Rated 3 out of 5 stars
Invited

I found the finance company to be very expensive. I will have repaid double the price of the car once my contract is up. Whilst I am grateful that I was accepted for finance, I wouldn't use again as p... See more

Company replied

Rated 5 out of 5 stars
Invited

Great company. Not had any issues with them at all. Customer service seems great, only ever had to call to update a direct debit but adviser was very helpful, polite and got it all updated. Text remin... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent. They paid out for my financed car. Nobody else would finance me because my credit score is average. Moneyway came through and I am grateful for their trust. They trust in me to repay them t... See more

Company replied

Rated 5 out of 5 stars
Verified

Can't believe how easy it was ti negotiate the documents and complete The checks were done and papers emailed before I had hung up the phone And the date for repayment was my choice which was app... See more

Company replied

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Company details

  1. Financial Institution

Written by the company

Moneyway offer motor finance through a network of motor dealerships, internet introducers and brokers. Offering fixed term hire purchase arrangements, for the car market. Moneyway is a trading name of Secure Trust Bank PLC, the only UK bank awarded a Customer Service Excellence accreditation. You can have the confidence that Moneyway motor finance will be a sustainable partner that you can work with for years to come, sharing our years of industry experience. We aim to deliver a professional service to our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Just finish a conversation with someone…

Just finish a conversation with someone from the ammoneyway and what I can say the guy who think he does his job he don't he's just stoking talking talking without listening to me without accepting what I'm saying and his customer service was like he was some drugs or he was drunk if someone wants he can find out you can see the time and the date I had this conversation and I just hang up he was working from home and I think something rustwrong with that guy that's unaccepta

October 3, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling Communication and Condict

Been a customer for nearly 4 years with no issues. No missed payments. No problems. Entered financial hardship and was aware I would struggle to make payment for August and so contacted early in the month (payment due 16th) to inform and make arrangements for a payment plan to cover arrears. (Spoke with Razwana) Agreed everything on the phone with usual payments to restart in September plus additional payment for 5 months with a view to clearing arrears in February. All good. DD cancelled and agreed to call back on September 1st to confirm arrangements, which I did (spoke with Alexi).

In the meantime I changed my primary bank account so I informed them on September 15th (spoke with Rachel) my payment for this month would be made via card plus the agreed arrears payment with new bank account details set to begin DD for usual date in October. CPA in place on card, link sent everything in place. All good.

September 23rd and now they have attempted a DD for the contract amount which has sent me overdrawn. Fantastic! Day of a funeral and now left with no money. Contact them at 9am only to be hung up on by Nazmin. Then get through to Manahill who assured me she understood my complaint when clearly she didn’t and then informed my payment on the 15th was to clear my arrears. Makes no sense as that payment was higher than my arrears meaning they overcharged me. Great!

After explaining this several times she transferred me through to the only competent person (Jason - Vehicle complaints) but unfortunately he couldn’t help because a) he had no idea why I was on the phone and b) he wasn’t even from the right department. He did help me as best he could and transferred me through to a lovely manager called Braddi.

She in no way had an appalling attitude from the moment she got on the phone. In no way at all did I feel like her priority was to save face and somehow make this seem like it was my issue. She was a delight. I actually really do understand why she holds that position. Attitude honestly was a joke. No apology or if she did say the words, (can’t remember, fuming at this point) no sincerity at all. Told me I would have to cancel DD my side and not a problem because it won’t clear until PM so no issue. Apart from the fact I’ve now got nothing in my bank account. Yes I’m struggling financially but that’s no reason to be treated this way. Absolutely ridiculous. Never missed a payment and boy did they make sure it won’t happen again.

Shocking. Told if charges were incurred they would review as part of complaint. Honestly disgusting attitude.

September 23, 2025
Unprompted review
Moneyway logo

Reply from Moneyway

Hello Gary, thank you for your feedback; we’re sorry to hear Moneyway hasn’t met your expectations. This is something we take extremely seriously. We have passed your feedback onto the relevant department, and we can see your case is being delt with by the relevant team; they will be in contact with in due course.

Kind regards, Emily

Rated 1 out of 5 stars

money way are a BAD COMPANY left a…

money way are a BAD COMPANY left a disabled person with no car or even no refund that i paid my agreed fee only had the car for 4 MThs car was to bad to fix had to do a unwind deal. they took so called mileage fee of me when the car was at the garage for 3 weeks garage decide to unwind the deal . they even did not call to help i put a complaint in they are hopeless as no corresponded from them at all DO NOT CONSIDER THIS COMPANY

September 5, 2025
Unprompted review
Moneyway logo

Reply from Moneyway

Hello, we’re sorry to hear that you’ve had problems using our services. Because we can’t see your name we haven’t been able to get in touch with you. We’d love a chance to fix this problem for you. Please call us on 0345 111 7125… and we’ll do the best we can to help.

Kind regards, Emily

Rated 1 out of 5 stars

Least likely of all lenders to offer…

Least likely of all lenders to offer finance and this was confirmed when these guys refused me credit and I got credit at a much better rate elsewhere.
Don't waste your time (or a hard credit search on your record) using this company.

July 21, 2025
Unprompted review
Moneyway logo

Reply from Moneyway

Hello, we conducted a soft credit check which does not affect your credit score and is not visible to other lenders. However, if you review your own credit file you will be able to see this search.
Because your name isn’t available here we’ve not been able to get in touch. If you wish to discuss this further, please call us on 0345 111 7125.

Kind regards, Emily

Rated 1 out of 5 stars

Horrible experience in relation to a death.

Horrible experience in relation to a bereavement and having to return the car as no longer required. Took ages to get car returned and then once returned still getting letters months on to say liable for a debt even though the car was returned and there is no estate. Spoken to moneyway and they said the FCA make them send the letter but then failed to tell me they also passed the ‘debt’ to the solicitors and got a letter and had to call them. I would never recommend on this basis.

July 16, 2025
Unprompted review
Moneyway logo

Reply from Moneyway

Hello, we’re sorry to hear that you’ve had problems using our services. Because we can’t see your name we haven’t been able to get in touch with you. We want to do our best to make sure this doesn’t happen again. Please call us on 0345 111 7125… so we can help you.

Kind regards, Emily

Rated 5 out of 5 stars
Verified

Oscar was very helpful and went above…

Oscar was very helpful and went above and beyond in helping me.
He was available all the time , made everything easy on completion.
10 stars for sure.

July 8, 2025
Moneyway logo

Reply from Moneyway

Hi Karen, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing Moneyway.

Many thanks, Emily

Rated 1 out of 5 stars
Verified

Too much interest.

July 27, 2024
Moneyway logo

Reply from Moneyway

Hi Ramesh, thanks for your review. The interest rates charged on our agreements take into consideration the customer’s credit profile and the associated risk of lending. The interest rate may be higher where there has been a history of credit impairments, such as previous late payments and arrears on other financial commitments.
If you wish to contact us, please call us on 0345 111 7125.

Kind regards, Emily

Rated 5 out of 5 stars
Verified

Such a smooth process

Such a smooth process, swift and easy

July 5, 2025
Moneyway logo

Reply from Moneyway

Hi William, thank you for taking the time to let us know how we did. We hope you have a great day!

Many thanks, Emily

Rated 3 out of 5 stars
Verified

Not responding

Not responding, I like to cancel my policy but no response but before I sign they are chase me to sign my contract

July 4, 2025
Moneyway logo

Reply from Moneyway

Hello Bernat, we were glad to be able to contact you and sort your problem out for you. However, if you have any more trouble please don’t hesitate to call.

Kind regards, Emily

Rated 5 out of 5 stars
Verified

Connor was very helpful and polite and…

Connor was very helpful and polite and very good at his job made you feel at ease and never pressured me

July 4, 2025
Moneyway logo

Reply from Moneyway

Hi Kelly, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Moneyway. Thank you for taking the time to leave this review.

Many thanks, Emily

Rated 5 out of 5 stars
Verified

Excellence , No Fault

So simple , no fuss , excellent people to Speak to
Would highly recommend Moneyway
To Everyone
Thank you

July 2, 2025
Moneyway logo

Reply from Moneyway

Hi Christopher, thank you for this feedback. Reviews like this give us motivation and help us ensure we provide high-quality care.

Many thanks, Emily

Rated 5 out of 5 stars
Verified

The whole process was made very easy by…

The whole process was made very easy by the team and will be picking my car up in a few days,give them a try

July 3, 2025
Moneyway logo

Reply from Moneyway

Hi Kevin, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing Moneyway.

Many thanks, Emily

Rated 5 out of 5 stars

Think there doing a fantastic job great…

Think there doing a fantastic job great as always dealt with my request soon as brilliant

July 2, 2025
Unprompted review
Moneyway logo

Reply from Moneyway

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Moneyway. Thank you for taking the time to leave this review.

Many thanks, Emily

Rated 5 out of 5 stars
Verified

Nice pleasant staff.

Nice pleasant staff.
Very easy to deal with, helped with any queries expertly.
🥇🥇🥇🥇🥇

July 2, 2025
Moneyway logo

Reply from Moneyway

Hi Allan, we are very happy we could provide you with a positive experience! Thank you for leaving this review.

Many thanks, Emily

Rated 5 out of 5 stars
Verified

Everyone concerned was very helpful and…

Everyone concerned was very helpful and everything was done and dusted within a day, excellent communication.

June 26, 2025
Moneyway logo

Reply from Moneyway

Hi Keith, thank you very much for your feedback! We're glad you've had a positive experience. Enjoy your new car, and thank you for choosing Moneyway.

Many thanks, Emily

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