Sign up only if your a masochist!
Consistently slower than the prescribed minimum speed by between 50 and 60%. However interestingly their app shows otherwise 🤔. About the same level of customer service you would expect from a prison guard in a 3rd world country not interested and an tough luck mentality. Completely clueless call centers. Inflexibility with payment dates. My list is endless
Reply from Virgin Media
Hi Ben 👋 Thanks for taking the time to share this feedback.
Sorry to hear about your your experience with our customer services -and particularly your speeds.
We'd be interested to know how you are getting the speed readings at your end. You can run some general troubleshooting and testing here 👉 https://virg.in/SpeedUp but if the speeds aren't meeting the required minimum for your package via wired connection please let us know! We can then run further testing at our end to investigate, and offer an engineers appointment if needed.
As long as you are up to date with payments on your account, you can change the payment date! You do this via your online account, by editing your direct debit details. There's a bit more information about this here 👉 https://www.virginmedia.com/help/how-to/billing-and-payments/change-direct-debit-details in the section titled 'How to change a direct debit date.'
Sadly we are a little limited via trust pilot, as we would need account access to offer any further support. We will need to do this via one of our direct contact methods;
Social Media; (Facebook & Instagram)
💻Facebook: https://www.facebook.com/virginmedia or Instagram: https://www.instagram.com/virginmedia/
📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone
📲WhatsApp: 07803089684
💻Forums: https://virg.in/VMforums
We look forward to speaking to you, and helping to get things resolved! Thank you for your patience in the meantime!
Wishing you all the best. 🌞
