Just Geek Reviews 9,087

TrustScore 4 out of 5

4.2

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

See what reviewers are saying

Rated 5 out of 5 stars

Ordered something from JustGeek about a week or two ago and it finally got shipped to my house yesterday. Unfortunately, not of the fault of JustGeek, it was sent to the wrong house. When I had gott... See more

Rated 5 out of 5 stars

Easy ordering process, quick delivery and quality geeky items. Hadn't heard of Just Geek before and then first saw them on Perkbox. For someone who collects the odd Hot Toys figure, they're a great op... See more

Rated 5 out of 5 stars

Just Geek is a brilliant site to go for quality products with some awesome and very unique designs. These include the fan favourites as well as some less popular ones. You won't find many places that... See more

Rated 5 out of 5 stars

I had a great experience at pocket Greek Wimbeldon, Manu was amazing with his customer support. He did quick repair for me as I was in rush and everything was great. I am happy with the service and I... See more

We perform checks on reviews


Company details

  1. Game Store
  2. Gift Shop
  3. Video Game Store

Written by the company

Just Geek is home to all the proud geeks of the world. Official sellers of the best video game, movie, TV show, and comic book merchandise and clothing, with the biggest brands in the universe. If you’re a fan of something, we’ll have a product you’ll love – guaranteed!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

A very disappointing experience

A very disappointing experience. Ordered a jumper on Friday morning paid £9 for the Saturday delivery because I looked at the delivery options they were offering. On processing order it said they couldn't manage same day despatch ( so why offer it? Why leave that option?) . I needed the jumper Tuesday so on Tuesday evening emailed for update, and got the despatch notification. Have checked daily and this morning, a whole week after it was supposed to come, dpd finally has it . (Whether it comes we will wait and see)
I've had no reply to my email
I get xmas is busy but £9 to take a week to send something ? Absolute madness
If they can't fulfil a specific service like that they shouldn't offer it and they've not even tried to acknowledge that this isn't right.

December 15, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Being from another star system.

Being from another star system I was suitablely impressed with the products I procured via this out of this world website.A strong recommendation for all humans and alien life forms.

December 22, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Always a top notch order experience

I have ordered from these guys several times now, and they have never failed to meet expectations. Orders are always packaged with care and delivered as expected without any issues/surprises. I definitely will not hesitate to order from them again in the future whenever they have a competitive price on something I want. Thanks!

October 7, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good products and great service

Hadn't heard of this shop before but a friend requested a gift from there. Was really impressed - quick dispatch, good (and fun!) communication on my order status, item (a jumper) was just as shown and described and packaged safely. Plus the price was good! Would definitely buy from here again

September 22, 2023
Unprompted review
Rated 5 out of 5 stars

I love it!

Really good quality and product arrived fast. The package is really nice and protects well the statue.
I just wish I had received the email stating it was shipped to me, because for some reason I didn't.

September 29, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Got exactly what I asked for and they…

Got exactly what I asked for and they always kept sending me emails to let me know where the package was which was a bonus so I know exactly wen to expect it, came within a week of placing my order too

September 19, 2023
Unprompted review
Rated 5 out of 5 stars

Very rare to get a company as prepared…

Very rare to get a company as prepared to deal with your enquiries as these guys, was a bit concerned about my order and got a response the same day with a full explanation, massively appreciated the fact that they gave me the time of day to explain where my order was

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

Everything perfect

Quick, fast delivery to European mainland (Austria); good customs, tax, packaging and posting service.

Good selection of products, I am otherwise not able to get where I live. So, all in all, I am very happy :)

August 20, 2023
Unprompted review
Rated 5 out of 5 stars

GREAT A+ PERFECT SERVICE SELLER

Having spotted JUST GEEK due to best price on neca chucky prop.
I decided to give them a try. Very happy with the A+ Speedy service I received and chuffed to bits with item,which arrived very speedily and also perfect condition.
I was super lucky to get a 10% extra discount which I was just over the moon about.which also worked out much much better than anywhere else online price wise.
I would definately use them again and really hope to be.
THANK YOU SO MUCH.
I could not have asked for anything more. HIGHLY RECOMMEND USING THEM. 👍 😉

July 11, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great Company.

Easy to browse website and order.
Great selection of goods.
I was looking for something a bit different for a gift - found unusual flavoured drinks - though the sea salt and cheese was a step too far 😔
Arrived in a good time and each bottle was very well wrapped and intact.
Ordered a couple of times now and have not been disappointed.

July 13, 2023
Unprompted review
Rated 1 out of 5 stars

Havemt refunded, now ignoring me

Order JG226781.
Sent me a faulty bag, returned it immediately. It has been delivered (tracked) to them 2 weeks ago, no refund and no confirmation of return despite telling me multiple time s it would all be ok. Has now stopped responding to any emails i send them chasing it up. Disgusting service.
Just geek you are absolute LIARS, after i sent the video i then emailed saying royal mail had delivered it to you. You did reply saying returns can take 4 days to show on the system though and if i hadnt had confirmation on a few days you'd chase with warehouse. i have emailed about 4 times sayings its now shown as delivered and asking how long it takes to be told takes a few days to process it and wait for an email from you. Happy to go through all the emails to show this

July 3, 2023
Unprompted review
Just Geek logo

Reply from Just Geek

Hi Jade, on the 13th July you sent us video footage of you handing the parcel to an individual claiming to work for Royal Mail. We advised you to report it to the police as it appeared your parcel had been stolen. We have asked you for the tracking number of the parcel you now state you returned so we can investigate what happened between it being taken and then delivered. You have not responded. Please can you send the tracking number to our customer service team and we will investigate further

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look