Hi I like the items in stock, the prices are competitive and when the incorrect address was submitted it was promptly corrected it after my e mail regarding the issue., when the item arrived it wa... See more
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Company details
Written by the company
Infinity Collectables aim to bring you some of the best science fiction, fantasy and entertainment products online. Specialist in collectables from movies and television, including Star Wars, Marvel, DC, Transformers and many more.
Contact info
United Kingdom
- info@infinitycollectables.com
- infinitycollectables.com
Replied to 42% of negative reviews
Typically takes over 1 month to reply
Excellent service and prices
Excellent service and prices. Pre order was easy and they offer finance as well. As a new customer I was very impressed with how easy it was to place my order.
Items as Described
Items as Described, very fast delivery, very friendly, highly recommended.
Avoid
Ordered a T-shirt on the 14th with priority delivery (1–2 days). After two days, I checked the tracking and found the order had been cancelled with no notice. I emailed on the 16th to ask why, it’s now the 20th (6 days after I ordered it) and I’ve had no response, no email confirmation and no shipping update. A refund appeared in my bank, but still zero communication. Terrible service, avoid like the plague!
Brilliant and fast thank you
Great sellers
Really fast shipping, well packaged, exactly as it should be
Action figure
Because it came really fast as described I’m happy would buy Again thank you
Every quick delivery A +++++ well…
Every quick delivery A +++++ well packed, as described, please to do business with them, thank you.
Do not order anything there.
Do not order anything there.
I ordered two toys.
Fist was in stock
Second I got notification over email that I can order it, as it is back in stock.
It all was in the beginning of August
First toy I received in the end of August, only after I chased them.
Second never received.
And 16.10 they initiated refund.
2 months of my time lost.
Person, who supposed to get it as a bday gift will never get it.
Paid for a item back in July still not…
Paid for a item back in July still not received and no refund or response to my emails this is a scam shop
Poor Delivery Communication.
It took two separate attempts to customer service for an update on the order which was ordered 3rd of September as a birthday present for someone on the 10th October.
Items note stated it would be dispatched mid September, and finally got dispatched on the 13th October and delivered on the 15th October.
Poor customer service.
Quick delivery
Quick delivery. Packaged lovely very happy with my purchase.
Still haven’t received my product…
Still haven’t received my product ordered 2 weeks ago. Requested an update and received no response other than the auto response. Would not shop again. Will be reporting to shopify and my bank.
Do NOT use
I placed order over 3 weeks ago of multiple items. Only 1 item has been sent. They have not replied to my contact messages. No customer service. Use at your peril. I have given them a deadline to reply otherwise I will be doing chargeback on my credit card.
Lovely group of sellers on whatnot and…
Lovely group of sellers on whatnot and packaging was perfect and products are well loved in my home now so thank you from coltania27
Have recived my item with zero replies from e-mails
I pre-ordered a product and still haven’t received it. I’ve emailed the company twice asking for an update, but I haven’t had any reply at all. The lack of communication is really disappointing, especially after paying in advance. It’s been a frustrating experience, and at this point I just want either the product I paid for or a proper response explaining what’s going on.
The item i ordered came on time and in…
The item i ordered came on time and in perfect condition It is a present so I am very pleased
The communication whilst i was waiting was excellent
I will definatley purchase with "Infinitycollectables again So thank-you very much Kind Regards Joan Alcock
Great pre-order service
Pre-ordered an item well in advance of release. Infinity Collectables managed the updates very well. Item was delivered safely, in perfect condition and on time.
Terrible
Terrible
Pre ordered an item in July and paid un fill for the item
Still no goods in mid October and no response from them at all
Disgusting service
Don’t pre-order from this company
Do not use this company
I Pre-ordered two items in February 2025, the release date has been constantly pushed back for months. Because of this I cancelled the order in August and was told I’d get a refund, over 6 weeks later I have still received no refund and the company hasn’t responded to 4 further emails as well as a tracked, written letter.
I have now referred them to trading standards for breach of contract.
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