Infinity Collectables Reviews 849

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the wide selection of items available and the ease of using the website. People have had positive experiences with prices, especially when combined with discounts. Many customers highlight the careful packaging and good condition of their orders upon arrival. A lot of reviewers also mention fast delivery and efficient service, particularly praising the helpfulness and friendliness of the staff encountered on live streams. However, some consumers report negative experiences related to order fulfillment and customer contact. Reviewers express concerns about delays in dispatching orders and a lack of communication from customer service. Some people report issues with refunds and the accuracy of product availability information on the website.

Based on these reviews

Rated 3 out of 5 stars

Hi I like the items in stock, the prices are competitive and when the incorrect address was submitted it was promptly corrected it after my e mail regarding the issue., when the item arrived it wa... See more

Rated 3 out of 5 stars

Took to long with dispatch and I tried to message the company a few times and no answer which wasnt helpful. But my item came and I m really happy with it and its in perfect good condition.

Rated 3 out of 5 stars

Item took a couple of weeks to be dispatched even thought I contacted IC twice to say I was going away. I kept getting the same generic email reply. It arrived whilst I was on holiday which wasn’t ide... See more

Rated 3 out of 5 stars

Overall, I'm a little disappointed with Infinity with my latest order. It took them over three weeks to despatch my item and had to be prompted for responses to my email enquiries - my experienc... See more

Rated 2 out of 5 stars

It took two separate attempts to customer service for an update on the order which was ordered 3rd of September as a birthday present for someone on the 10th October. Items note stated it would be... See more

Rated 5 out of 5 stars

The item i ordered came on time and in perfect condition It is a present so I am very pleased The communication whilst i was waiting was excellent I will definatley purchase with "Infinitycollectabl... See more

Rated 5 out of 5 stars

Pre-ordered an item well in advance of release. Infinity Collectables managed the updates very well. Item was delivered safely, in perfect condition and on time.

Rated 5 out of 5 stars

Lovely group of sellers on whatnot and packaging was perfect and products are well loved in my home now so thank you from coltania27

Rated 4 out of 5 stars

Time from ordering to delivery was a little slow, about two weeks, but the mask arrived well packed and is great quality for the price. I did chase Infinity up once after about 12 days, I received an... See more

Rated 4 out of 5 stars

Love this company. Always have what I am looking for and often things I didn't even know I wanted. Only reason I am not giving 5 stars is that my last delivery was left on doorstep without being infor... See more

Rated 5 out of 5 stars

I’m very pleased with my purchases. They arrived quite quickly and were in perfect condition. They were all as described and will make excellent Christmas presents for my grandchildren. I will certai... See more

Rated 5 out of 5 stars

This was my first purchase from Infinity collectibles. It was a fantastic experience where I was kept up to date throughout the entire process from payment to delivery. My item arrived very qu... See more

Rated 5 out of 5 stars

Every quick delivery A +++++ well packed, as described, please to do business with them, thank you.

Rated 5 out of 5 stars

2 previous companies failed to get the stock and deliver. Tried Infinity Collectables, put my name on the notify list. A few weeks later, I have the hard to find. He-Man statue. From payment to doors... See more

Rated 4 out of 5 stars

I placed an order which after a month had not shipped, and noticed that the product was in stock. To my concern I followed up with them directly which I received follow up within 24 hours. A few days... See more

Rated 5 out of 5 stars

Website very easy to use also I had won a spin on the wheel and got extra money off, that's amazing. Free and fast delivery kept updated by email all the way through from ordering and dispatched to ti... See more

Rated 5 out of 5 stars

honest review.. great! prices are some of the best out there, and i spend a long time looking for the best prices ( i collect mainly marvel legends and hot toys) the team of Infinity co... See more

Rated 5 out of 5 stars

I was on their whatnot stream and Ben and Jade were just the most genuine, lovely hosts. They made everyone feel so comfortable, whilst still feeling so excited about what else they had to sell and of... See more

Rated 5 out of 5 stars

This is my first outing with INFINITY COLLECTABLES. I found 2 Star Wars figures that I had been seeking for 2 weeks. I had previously signed up to their website and was sent an email with new items. I... See more

Rated 4 out of 5 stars

Infinity Collectables have some amazing stuff, and they DO deliver. So you shouldn't have any issues, BUT they do NOT respond to you emails. If you are an anxious buyer, bare that in mind, but based... See more

Rated 5 out of 5 stars

Having to give feedback on a seperate account because the one i've bought on leeoc33135 won't work on my phone, no idea why. Anyway - lovely staff on the stream, awesome figures and perfect packing.

Rated 5 out of 5 stars

I had a (very important and hard to find) last-minute birthday gift to source for my son and placed the order just 24hrs before the big day. Concerned that Miles Morales might not make it to us in tim... See more

Rated 5 out of 5 stars

I love this company and I'm so glad I found you. Will most definitely be ordering again. I am absolutely in love with my figures they're. Beautiful. Really well wrapped and quick delivery. Honestly ca... See more

Rated 5 out of 5 stars

Infinity collection is amazing, they have a little or lot of everything, I love watching there shows on whatnot and TikTok. I ordered on a whatnot live and Ben and jade were amazing very kind and just... See more

Rated 5 out of 5 stars

Great stock availability, super price and when I emailed to ask a question I got a timely reply that answered my query perfectly

Rated 5 out of 5 stars

There's not much i can say for now, as I've made, no more than two purchases. Customer service work's fast, no matter what platform you ask for help on. My recent purchase was a pre-order. It arrived... See more

Rated 5 out of 5 stars

Thank you so much for showing each pop in great detail and being up front about any marks or dings on the boxes as well as insuring that they were packaged as safety as possible! And amazing show on... See more

Rated 5 out of 5 stars

Brilliant website, easy to navigate and find exactly what I want. Item was delivered quick and very well packed. Brilliant condition and will definitely use this site again.

Rated 5 out of 5 stars

My pre order Item was shipped as soon as it was in stock and fast! Well packed and item arrived as described. Another thing i found exceptional are the prices and offers Infinity Collectables have. Su... See more

Rated 5 out of 5 stars

Saw the Ghostface Mega Scale figure at a shop in London and knew I had to have it! - it was pretty expensive but managed to get a bargain via Infinity Collectibles. Order posted in good time, nicely p... See more

Rated 5 out of 5 stars

Great service, delivered incredibly fast! All contact with customer service was timely and responsive, I have nothing but good things to say. I will be using them again 🥰🥰

Rated 5 out of 5 stars

Amazing service the item I got was one of my boyfriends favourite artists and the box was damaged, I asked them if they could do anything for me as they’re displayed in a cabinet and they sent me anot... See more

Rated 5 out of 5 stars

Fab sellers, always super helpful on whatnot lives. Items are packed well to avoid damage and always in perfect condition. Thank you

Rated 5 out of 5 stars

Amazing! Great people, amazing items at great prices. Packaged perfect, as usual. Cannot fault! Highly recommend buying from here!

Rated 5 out of 5 stars

I love the variety of options and the fact you can preorder out of stock things months ahead ! It makes it so much easier to just buy what u want rather than paying an upcharge from resellers

Rated 5 out of 5 stars

Amazing products, sent super fast. Packaged beautifully, customer service replied to me really quickly. Their whatnot streams are great!

Rated 5 out of 5 stars

I’m absolutely delighted with my purchase. My granddaughter will love these in her Christmas box thank you so much.

Rated 5 out of 5 stars

Kept updated throughout the whole process and was delivered promptly and very well packaged. Highly recommended.

Rated 5 out of 5 stars

Super fast delivery with an awesome piece of collectable. It will not be long before I finish my necca predator collection

Rated 5 out of 5 stars

Found them streaming on the app Whatnot, very friendly and interactive team, and would take requests very often, be it requests on items to sell or asking them search around for more items that aren’t... See more

Rated 5 out of 5 stars

Loved Maximum Spider-man. Infinity collectibles sent it out as soon as I paid and I got it within a few days of purchasing

Rated 5 out of 5 stars

Item sent out right away and received the following day, funko was packaged well

Rated 5 out of 5 stars

Excellent service, start to finish, easy ordering process, good communication and prompt service. Well packed and item wax in excellent condition when unboxed! Thanks Team!

Rated 5 out of 5 stars

The package was sent quickly and the product that arrived was the quality that would be expected with no problems.

Rated 5 out of 5 stars

Really smooth and easy purchasing experience, mine was a pre-order made In April, and arrived very quickly after dispatch this week, item was packaged with care, came exactly as it should, and there... See more

Rated 5 out of 5 stars

Bought the talking Chucky doll, it’s absolutely fantastic. Shipping is average of around 2 weeks. I did get a little worried and emailed customer services a few times but unfortunately didn’t get... See more

Rated 5 out of 5 stars
Verified

Great experience with Infinity Collectibles. Items arrived quickly, very well packaged, and in excellent condition. Smooth service from start to finish and I’m really pleased with my order. Would hap... See more

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Company details

  1. Toy Store

Written by the company

Infinity Collectables aim to bring you some of the best science fiction, fantasy and entertainment products online. Specialist in collectables from movies and television, including Star Wars, Marvel, DC, Transformers and many more.


Contact info

3.2

Average

TrustScore 3 out of 5

849 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically takes over 1 month to reply


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Rated 1 out of 5 stars

Avoid

Ordered a T-shirt on the 14th with priority delivery (1–2 days). After two days, I checked the tracking and found the order had been cancelled with no notice. I emailed on the 16th to ask why, it’s now the 20th (6 days after I ordered it) and I’ve had no response, no email confirmation and no shipping update. A refund appeared in my bank, but still zero communication. Terrible service, avoid like the plague!

October 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Do not order anything there.

Do not order anything there.
I ordered two toys.
Fist was in stock
Second I got notification over email that I can order it, as it is back in stock.
It all was in the beginning of August
First toy I received in the end of August, only after I chased them.
Second never received.
And 16.10 they initiated refund.
2 months of my time lost.
Person, who supposed to get it as a bday gift will never get it.

October 16, 2025
Unprompted review
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Rated 2 out of 5 stars

Poor Delivery Communication.

It took two separate attempts to customer service for an update on the order which was ordered 3rd of September as a birthday present for someone on the 10th October.
Items note stated it would be dispatched mid September, and finally got dispatched on the 13th October and delivered on the 15th October.
Poor customer service.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Still haven’t received my product…

Still haven’t received my product ordered 2 weeks ago. Requested an update and received no response other than the auto response. Would not shop again. Will be reporting to shopify and my bank.

October 4, 2025
Unprompted review
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Rated 1 out of 5 stars

Do NOT use

I placed order over 3 weeks ago of multiple items. Only 1 item has been sent. They have not replied to my contact messages. No customer service. Use at your peril. I have given them a deadline to reply otherwise I will be doing chargeback on my credit card.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Have recived my item with zero replies from e-mails

I pre-ordered a product and still haven’t received it. I’ve emailed the company twice asking for an update, but I haven’t had any reply at all. The lack of communication is really disappointing, especially after paying in advance. It’s been a frustrating experience, and at this point I just want either the product I paid for or a proper response explaining what’s going on.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

The item i ordered came on time and in…

The item i ordered came on time and in perfect condition It is a present so I am very pleased
The communication whilst i was waiting was excellent
I will definatley purchase with "Infinitycollectables again So thank-you very much Kind Regards Joan Alcock

October 12, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible

Terrible
Pre ordered an item in July and paid un fill for the item
Still no goods in mid October and no response from them at all
Disgusting service

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t pre-order from this company

Do not use this company
I Pre-ordered two items in February 2025, the release date has been constantly pushed back for months. Because of this I cancelled the order in August and was told I’d get a refund, over 6 weeks later I have still received no refund and the company hasn’t responded to 4 further emails as well as a tracked, written letter.
I have now referred them to trading standards for breach of contract.

October 13, 2025
Unprompted review

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