Just Geek Reviews 9,087

TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Ordered something from JustGeek about a week or two ago and it finally got shipped to my house yesterday. Unfortunately, not of the fault of JustGeek, it was sent to the wrong house. When I had gott... See more

Rated 5 out of 5 stars

Easy ordering process, quick delivery and quality geeky items. Hadn't heard of Just Geek before and then first saw them on Perkbox. For someone who collects the odd Hot Toys figure, they're a great op... See more

Rated 5 out of 5 stars

Just Geek is a brilliant site to go for quality products with some awesome and very unique designs. These include the fan favourites as well as some less popular ones. You won't find many places that... See more

Rated 5 out of 5 stars

I had a great experience at pocket Greek Wimbeldon, Manu was amazing with his customer support. He did quick repair for me as I was in rush and everything was great. I am happy with the service and I... See more

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Company details

  1. Game Store
  2. Gift Shop
  3. Video Game Store

Written by the company

Just Geek is home to all the proud geeks of the world. Official sellers of the best video game, movie, TV show, and comic book merchandise and clothing, with the biggest brands in the universe. If you’re a fan of something, we’ll have a product you’ll love – guaranteed!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
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1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Unfortuanatlly the sideshow statue i…

Unfortuanatlly the sideshow statue i bought came faulty due to flaws and bad design by sideshow the manufacterers not a fault from just geek,just geek were very hellpfull with this matter and even contacted sideshow about this problem,sideshow didnt offer any resolutions to the matter shows not a good company when faulty items are sent to be sold,just geek offered me a replecment or a full refund as replecment would make no sense as all would have same fault,i wouldnt hesitate to buy from just geek again due to how proffesionaly they handle matters,i would highly reccomend just geek to anyone

April 1, 2023
Unprompted review
Rated 1 out of 5 stars

Don't bother

I pre-ordered the Jurassic Park ducky collection. When they were finally released I had no information on my order because they had switched systems. Instead of rolling people over to the new system you had to request your account to be reactivated. I kept emailing customer service to find out about my order and if I was going to get it and NEVER got a response. I did finally get my order in the mail but I still can't get into my account. My wife ordered Pennywise as a gift for someone and the box was clearly opened by customs and the box was destroyed along with the tub the duck came in. It's just very disappointing how they're customer service is and how they're shipping is so expensive. I won't order through them anymore. If you can't respond to customers then you don't get my business.
Now the company says they respond to emails and wondering if I had the wrong email. I ensure I did not I even emailed customer service from my email and no response. Sounds about right that you put the blame on the customer instead of just apologizing for the short fall and leaving it at that.

October 19, 2022
Unprompted review
Just Geek logo

Reply from Just Geek

Hi there. I am so sorry you had this experience with us. We respond to all customer service emails within 24 hours on week days (and its usually within a few hours) and 48 hours on weekends - so I wonder if you had the incorrect email address for us?
Updated - I apologise that you feel we are blaming you, we are just trying to resolve this issue, and we know we respond to all emails within a matter of hours so we need to understand what went wrong here. Please could you email me direct at deborah.challis@yellowbulldog.co.uk and we can try and understand what happened to your emails. Looking forward to hearing from you, Deborah

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Rated 1 out of 5 stars

Endless spam

Not had any issues with my order, but the company has ignored 3 separate requests to stop sending marketing emails to me. Their unsubscribe button does nothing. Extremely annoying.

April 15, 2023
Unprompted review
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Rated 5 out of 5 stars

H⚡️P Golden Snitch 📖 💡 is Perfect!

This Harry Potter Golden Snitch Book Light is perfect! Got it as a gift for my wife, total muggle nerd, n she loves it! The ambiance with the golden glow is nice and easy on the eyes. It’s three brightness modes is just right. Strong clip that won’t budge on 30-60 pages, hardback, end table or just standing up on its own. The adjustable gooseneck has good tensile strength as well. Thank you for the expedited DHL Delivery option. Came just in time.

March 2, 2023
Unprompted review
Rated 5 out of 5 stars

包裝非常完美

包裝非常完美!很高興能夠買到My Hero Academia 的鴨子~
還能夠國際運送真的非常的棒!!!
謝謝~

The packaging is perfect! I'm so happy to be able to buy My Hero Academia's duck~
The ability to ship internationally is really great!!!
thank you~

March 2, 2023
Unprompted review
Rated 1 out of 5 stars

Supposed to of had refund giving from…

Supposed to of had refund giving from this company nothing shows on statement let alone automated information sent details of bank statement from date they say was issued did away with all other info etc to this lousy company it was not good enough re info provided then I used abusive language, get told been reported also get told not to contact them again, what do they expect blood. So OK now wei know they make it look as if customers lie sellers in the right despite circumstances one bad experience leads to another I advise any one if ordering be prepared you may not get refunded despite them saying you have

January 25, 2023
Unprompted review
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Rated 2 out of 5 stars

Very Disappointing Last Order

Having seen the collection of 3 Destiny ghost shells on Just Geek I decided to order them, due to cost I ordered them at separate times. The Warlock shell however arrived broken and I had to arrange a return and replacement which was ok. However the replacement also arrived broken in exactly the same place.

Just Geek have now informed me that it's a known issue due to inadequate packaging from their supplier and would issue a refund once they receive the returned item as it was likely that a replacement would also arrive broken.

However the item is still for sale on their website with them knowing about the problem which I find very strange and it also leaves me without a complete collection.

The social media team is all over positives posts and comments but it seems when there is a problem it's time to bury their heads in the sand.

I used to love Just Geek but this has left me so disappointed I will not be using them again

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Perfect purchase

Got exactly what I was looking for at a great price and even got a 10% first order discount with a speedy delivery and in perfect condition

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Xmas

Clear delivery times given over Xmas, easy to order and received as promised. Also had good promotions on at the time.

December 16, 2022
Unprompted review
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Rated 5 out of 5 stars

Perfect Christmas Gift!

Found the Just Geek website while looking for Christmas presents and found the perfect gift for my mum. Item was dispatched really quickly and in very good condition.

November 20, 2022
Unprompted review

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