HRS - Das Hotelportal Reviews 42,482

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the competitive prices and transparency offered, including last-minute cancellations and comfortable hotel services. People highlight the fast and efficient reservation service, comprehensive hotel listings, and attention to detail, which caters well to travelers' needs. Consumers also value the user-friendly website, accurate hotel ratings, and the "Hot Deals" that offer great value. The booking process is generally considered easy and straightforward. The service is praised for providing clear information and desired details, ensuring a pleasant stay. Many users have consistently relied on this platform for years without encountering issues, appreciating the accurate hotel descriptions. Some users find the app easy to use and appreciate the automatic rebooking feature when prices drop.

Based on these reviews

Rated 4 out of 5 stars
Verified

HRS has a great amount of deals available. However the miles connected to a booking are credited after 3 months and this process is not happening automatically. It has happened that I had to wait even... See more

Rated 4 out of 5 stars
Verified

Works all well. No Problem with the booking. Just the app could be improved. Constant logout is annoying and more data (like the current bookings) should be available offline.

Rated 4 out of 5 stars
Verified

The app is very easy to use. I feel like I am getting proper business quality options in cities I am unfamiliar with. More clarity on the different room options would be ideal

Rated 4 out of 5 stars
Verified

This site has often special offers for high quality hotels that I do not find anywhere else. Should only improve a bit the user friendlyness of the site

Rated 5 out of 5 stars

It’s still kinda new but i was surprised to see so many hotels and accommodation places are already integrated. What i like is that there are many deals. Unlike other booking platform where you just s... See more

Rated 5 out of 5 stars
Verified

Wow So smooth, extra fast experience, without gimmics or half truths. If you wanna find apartment in Germany use HRS, it's actually nobrainer, in MANY cases u can save more then 30% on same hotel room... See more

Rated 5 out of 5 stars
Verified

App is user-friendly with good hotel recommendations. On my recent trip the nightly rate of the hotel I've already booked went down. The system has automatically recognized this and instantly rebooked... See more

Rated 5 out of 5 stars
Verified

Had roughly calculated the number of kilometers we will collect today.a Then I hit the map and touched the Nouvel Hotel in Portes les Valence. Placed a reservation and was excited until I saw the... See more

Rated 5 out of 5 stars
Verified

I made a booking at a Barcelona hotel using Booking.com, then I found the same room cheaper on the hotel website, a few days later I found the same hotel on HRS, but at €65 euros less per night and it... See more

Rated 5 out of 5 stars
Verified

Good experience! Booking is super easy. The app is fast and easy to navigate. You can also get special offers. So far so good :)

Rated 5 out of 5 stars
Verified

Easy to use website and good prices also it offers a deal that the price you pay may go down if the price is reduced for your booking.

Rated 5 out of 5 stars
Verified

Using HRS I was able to find a better hotel and with a good discount for my business trip than the offers on Booking. I think I'll start to use this site as my first choice for my business trips.

Rated 5 out of 5 stars
Verified

HRS offers a great choice of hotels at fantastic prices. Especially if you join their free club, and take advantage of their members preferential rates. I have saved so much money!

Rated 5 out of 5 stars
Verified

Reliable app, many hotels, useful filters, list or map view. Can drill down to extensive hotel & transport info. Very wide range of accommodation styles, and some exclusive discounts.

Rated 5 out of 5 stars
Verified

Website is great I know that I will be treated to a proper business trip experience when using HRS It is great to see the reviews that previous travelers have had

Rated 3 out of 5 stars
Verified

Booking worked well and all, but why does the app not store the hotel infos for offline usage? So annoying. That's the only benefit over using a website...

Rated 5 out of 5 stars
Verified

This was a great hotel. very comfortable and perfect for short stays.The staff is really helpful upon arrival.It is in a nice location close to the centre .The rooms are very clean and tidy.Their brea... See more

Rated 5 out of 5 stars
Verified

During many years since I use HRS never happened to have a problem with any reservation. Liked that the info at the hotels descriptions (..when existed) were accurate and I noticed a fair correlati... See more

Rated 5 out of 5 stars
Verified

A excellent booking portal for businesses all over the world. Good customer service and they save me a lot of time. And we all know time is money, its well worth it.

Rated 5 out of 5 stars
Verified

With HRS the booking is easy, not complicated at all and it works. Good portefolio of Hotels available and you always will find something which suits your needs. Thanks

Rated 3 out of 5 stars
Verified

I wanted to make 5 bookings. After the first one done the system didn’t accept my credit card anymore. I moved to booking.com for the additional bookings.

Rated 4 out of 5 stars
Verified

Easy to find he hotels, nice pictures and clear view of the locations. not clear fairs since the breakfast and free cancelation are added after.

Rated 4 out of 5 stars
Verified

Very nice hotel at a good location, Parking service worked excellent, The breakfast is super! Friendly staff at reception and in the restaurant

Rated 3 out of 5 stars
Verified

The user-interface is not inviting at all - more like a maze to find your way out. I absolutely dislike the lack of possibilities to personalize the booking, for example by adding breakfast or half b... See more

Rated 5 out of 5 stars
Verified

Good offer (free cancellation option very valuable), fast and straightforward booking operation on Android App, In my opinion to improve yet detailed information about hotel, room or at least ease o... See more

Rated 5 out of 5 stars
Verified

Easy access to booking and quick response to the transaction via email confirmation. The Horst team were able to assist with checking in and information about the vicinity. Experience about the proces... See more

Rated 5 out of 5 stars
Verified

No problems in the booking procedure and all the information made clear and easy to digest. Easy navigation around the site as well.

Rated 4 out of 5 stars
Verified

HRS is a worthwhile site for me to utilize. I use it to make economical in hotels with breakfasts included.

Rated 5 out of 5 stars
Verified

There are hotels on the site with a significant discount for business people, although recently the number has been more limited than in the past.

Rated 5 out of 5 stars
Verified

For the moment,this booking has been positive about price and hotel quality.The reservation was easy and speed

Rated 4 out of 5 stars
Verified

Very easy reservation, Great! I tried to find a larger room, available in other web sites, but I could not find it in HRS

Rated 4 out of 5 stars
Verified

HRS offered a good choice of hotels and presented them well. The app works fine.

Rated 4 out of 5 stars
Invited

Hotelportal hrs.de is very helpful in quickly searching for accommodation according to the criterion of location and price. Description and rating proposed hotel coincides with reality. I use the port... See more

Rated 4 out of 5 stars
Invited

The hotel is in a very beautiful place called Brand in Austria. The hotel offers very nice Sauna, Dampf (Steam room) and swimming pool. Also restaurant offers good breakfast. The Dinner options were l... See more

Rated 3 out of 5 stars
Invited

Bathroom heater worked well, but heater in bedroom did not function at all. This is not the first time we have experienced a cold room during our stay. We checked in early in the afternoon on Octob... See more

Rated 5 out of 5 stars
Invited

I have relied on their consistency and fairness, offering good competitiive prices and yet being more transparent than other online services, offering last minute cancellations, often with great savi... See more

Rated 4 out of 5 stars
Invited

I found the system reasonably easy to follow, which is not always the case, with no hidden extras as far as I am able to determine to date. One is often mistrustful of so-called free services because... See more

Rated 5 out of 5 stars
Invited

Travelling a lot, I really enjoy to execute my bookings via I -phone, late when I ´ve got some rest. Once an account is fixed, nearly everything´s runnng smooth and easy. Example **** Rasisson... See more

Rated 5 out of 5 stars
Invited

The HRS reservation service is fast and efficient and delivers a comprehensive list of available Hotels and their charges to choose from. The HRS service is clearly tailored to answer the needs of... See more

Rated 3 out of 5 stars
Invited

Basicalky all the HRS offers is a comprehensive hotel listing. Assumedly the rates quoted are fair. But in the end you are left to look through a list just as one would a Guide Michelin or a Relais... See more

Rated 5 out of 5 stars
Invited

Bei looking for hotels, often we have the choice between various "operators". The HRS reservation services are very good, clear and give all desired information. The various electronic confirmation of... See more

Rated 4 out of 5 stars
Invited

I have used the HRS HotelPortal on numerous occassions and must admit that the service, the information provided and the ease of use was always very good. I will definitley use this service again a... See more

Rated 5 out of 5 stars
Invited

Have used HRS for several years now; the site is very user friendlly and the ratings on the hotels have all been accurate - no surprises. Super selection of hotel and the "Hot Deals" offer gr... See more

Rated 3 out of 5 stars
Invited

Quick and easy booking workflow as well as the confirmation procedure. However, I am not happy that there was no mention on the HRS portal to pay an additional €10 for parking. I think HRS should... See more

Rated 5 out of 5 stars
Invited

My booking via HRS was my first one using this online portal. HRS offers an excellent overview, quick results and seems to communicate with the included hotels very well. I used HRS on recommendatio... See more

Rated 5 out of 5 stars
Invited

All I can say is that all the information I needed was clearly provided on the Hotel Kaiser website, and the booking proceeded quickly and without difficulties. I wish all my travel arrangements were... See more

Rated 5 out of 5 stars
Verified

Very good experience, friendly app, good job, I had a reduction of the price by the app: well done! I will definitely se HRS again

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Company details

  1. Hotel

Written by the company

Das Hotelportal HRS ist der ideale Begleiter für die Geschäftsreise und zählt in Europa zu den Top 3 Hotelportalen. Reisende und Reiseverantwortliche in kleinen und mittelständischen Unternehmen profitieren von einer schnellen und leichten Online-Hotelbuchung sowie maßgeschneiderten Lösungen vor, während und nach dem Hotelaufenthalt. HRS verhandelt mit den Hotels Sonderkonditionen für registrierte Geschäftsreisende mit bis zu 30 Prozent Nachlass. Darüber hinaus vergleicht HRS die eigenen Preise und Verfügbarkeiten mit denen anderer Anbieter und spielt dem Kunden das günstigste Angebot aus. Flexibilität ist vor allem für Geschäftsreisende wichtig, da sich Termine spontan verschieben können. Deshalb sind Standardbuchungen bei HRS bis 18 Uhr am Anreisetag kostenlos stornierbar. Mit Investitionen in neue Technologien treibt HRS digitale Buchungs- und Gästeerlebnisse voran, z.B. den Check-in, Check-out und die Bezahlung der Hotelrechnung per Smartphone. Während des Aufenthalts ist HRS mit einem ausgezeichneten Kundenservice für seine Geschäftsreisenden da. Das Hotelportal HRS ist Teil der HRS Group. Die stetig expandierende Unternehmensgruppe wurde 1972 in Köln gegründet.

Written by the company

Exklusive Vorteile für myHRS Club Mitglieder
Als myHRS Club Mitglied profitieren Sie von vielen exklusiven Vorteilen. Sammeln Sie mit jeder Buchung Meilen & Punkte bei unseren Bonusprogramm Partnern und schalten Sie exklusive Rabatte und Hotelangebote frei. Dank HRS Rebooking sichern wir Ihnen auch noch nach der Buchung den günstigsten Preis und wenn es einmal nicht wie am Schnürchen läuft, stehen Ihnen kompetente Ansprechpartner Tag & Nacht über den HRS Kundenservice zur Verfügung - wir finden garantiert eine schnelle Lösung, auch wenn es einmal nicht wie am Schnürchen läuft.
Sicherheit & Hygiene haben höchste Priorität
Anhand des Clean & Safe Siegels erkennen Sie auf den ersten Blick, ob ein Hotel erweitere Hygienemaßnahmen erfüllt. So ist Reisen sicher möglich.
HRS Deals
Bei den HRS Deals finden Sie täglich neue Top-Hotels mit bis zu 50% Rabatt. Perfekt für Ihren nächsten Städtetrip, eine Wellnessauszeit oder einen Aktivurlaub in den Bergen. www.hrs.de/deals

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

42K reviews

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Replied to 0% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

New booking platform

It’s still kinda new but i was surprised to see so many hotels and accommodation places are already integrated. What i like is that there are many deals. Unlike other booking platform where you just se the price and that’s all. Here you can find great deals

October 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Good experience

Good experience! Booking is super easy. The app is fast and easy to navigate. You can also get special offers. So far so good :)

October 1, 2025
Rated 5 out of 5 stars
Verified

More convenient than Booking

Using HRS I was able to find a better hotel and with a good discount for my business trip than the offers on Booking. I think I'll start to use this site as my first choice for my business trips.

September 14, 2025
Rated 2 out of 5 stars
Verified

I would like to provide feedback…

I would like to provide feedback regarding the support structure within the Hotel Reservation Service. There appears to be a lack of clarity in roles and responsibilities when assisting users. In situations where conditions or requirements are ambiguous, there seems to be no designated authority to make final decisions, which creates unnecessary delays and confusion. A clearer escalation path and decision-making framework would significantly improve the user experience."

January 29, 2025
Rated 4 out of 5 stars
Verified

Works all well

Works all well. No Problem with the booking.
Just the app could be improved. Constant logout is annoying and more data (like the current bookings) should be available offline.

July 31, 2025

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