HRS has a great amount of deals available. However the miles connected to a booking are credited after 3 months and this process is not happening automatically. It has happened that I had to wait even... See more
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Das Hotelportal HRS ist der ideale Begleiter für die Geschäftsreise und zählt in Europa zu den Top 3 Hotelportalen. Reisende und Reiseverantwortliche in kleinen und mittelständischen Unternehmen profitieren von einer schnellen und leichten Online-Hotelbuchung sowie maßgeschneiderten Lösungen vor, während und nach dem Hotelaufenthalt. HRS verhandelt mit den Hotels Sonderkonditionen für registrierte Geschäftsreisende mit bis zu 30 Prozent Nachlass. Darüber hinaus vergleicht HRS die eigenen Preise und Verfügbarkeiten mit denen anderer Anbieter und spielt dem Kunden das günstigste Angebot aus. Flexibilität ist vor allem für Geschäftsreisende wichtig, da sich Termine spontan verschieben können. Deshalb sind Standardbuchungen bei HRS bis 18 Uhr am Anreisetag kostenlos stornierbar. Mit Investitionen in neue Technologien treibt HRS digitale Buchungs- und Gästeerlebnisse voran, z.B. den Check-in, Check-out und die Bezahlung der Hotelrechnung per Smartphone. Während des Aufenthalts ist HRS mit einem ausgezeichneten Kundenservice für seine Geschäftsreisenden da. Das Hotelportal HRS ist Teil der HRS Group. Die stetig expandierende Unternehmensgruppe wurde 1972 in Köln gegründet.
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- Exklusive Vorteile für myHRS Club Mitglieder
- Als myHRS Club Mitglied profitieren Sie von vielen exklusiven Vorteilen. Sammeln Sie mit jeder Buchung Meilen & Punkte bei unseren Bonusprogramm Partnern und schalten Sie exklusive Rabatte und Hotelangebote frei. Dank HRS Rebooking sichern wir Ihnen auch noch nach der Buchung den günstigsten Preis und wenn es einmal nicht wie am Schnürchen läuft, stehen Ihnen kompetente Ansprechpartner Tag & Nacht über den HRS Kundenservice zur Verfügung - wir finden garantiert eine schnelle Lösung, auch wenn es einmal nicht wie am Schnürchen läuft.
- Sicherheit & Hygiene haben höchste Priorität
- Anhand des Clean & Safe Siegels erkennen Sie auf den ersten Blick, ob ein Hotel erweitere Hygienemaßnahmen erfüllt. So ist Reisen sicher möglich.
- HRS Deals
- Bei den HRS Deals finden Sie täglich neue Top-Hotels mit bis zu 50% Rabatt. Perfekt für Ihren nächsten Städtetrip, eine Wellnessauszeit oder einen Aktivurlaub in den Bergen. www.hrs.de/deals
Contact info
Breslauer Platz 4, 50668, Köln, Germany
- +49 221 2077 600
- customerfeedback@hrs.com
- www.hrs.de
Replied to 0% of negative reviews
Typically replies within 24 hours
I have been using HRS for many years…
I have been using HRS for many years now, never a problem, good deals.
HRS offers a great choice of hotels at…
HRS offers a great choice of hotels at fantastic prices. Especially if you join their free club, and take advantage of their members preferential rates. I have saved so much money!
I wanted to make 5 bookings
I wanted to make 5 bookings. After the first one done the system didn’t accept my credit card anymore. I moved to booking.com for the additional bookings.
Easy booking journey
Smooth booking process, wide selection of hotels to choose from, convenient price-quality ratio
Great fast service
Because I have been a long-standing…
Because I have been a long-standing user of the HRS Hotel and I enjoyed the services of the management.
I always cross chek prices
I always cross chek prices. The offers here are the best for some hotels just made a booking. Less than trivago with 200 euro😊I booked 10 months ahead
HRS has a great amount of deals but the Miles and more credit system is not working efficiently.
HRS has a great amount of deals available. However the miles connected to a booking are credited after 3 months and this process is not happening automatically. It has happened that I had to wait even more than two weeks for my miles to be credited. Therefore I would suggest that they work on the automation of the credits linked to the miles and more program. Finally the hotel recommendations are always well made.
Great selection
Reliable app, many hotels, useful filters, list or map view. Can drill down to extensive hotel & transport info. Very wide range of accommodation styles, and some exclusive discounts.
Easy to find the hotel I was looking…
Easy to find the hotel I was looking for at the price I wanted
Super reaction from the support in…
Super reaction from the support in coordinating my bookings.
Pre-Paying by American Express credit..
Pre-Paying by American Express credit card (used the most by me) wasn’t possible unfortunately.
Handlung of obvious double booking unclear
I accidentially made a non-redundable double booking which the hotel I regularly stay at is willing to cancel/refund. After speaking to HRS, I did not receive any confirmation of my cancellation request and I am not sure what state my request is in. I suppose it is sitting with 2nd level support.
I expect a company of the quality of HRS open service tickets including email confirmation after calling their customer support to create reassurance and also a reference number for the case.
Conveniently placed in high-end district, great rooms. Breakfast at the basement is a minus point..
Great hotel. Pity breakfast in the basement, no windows.
Needs improvement in integration with DB BahnBohnus
Most of the customer support team is exceptionally kind and helpful, with one notable exception where politeness consistently seems to be lacking (I prefer not to mention names). Additionally, there is a significant issue with the integration of the HRS portal and the DB BahnBonus program: despite booking hotels through the portal, there are frequent and substantial delays in adding DB points. This is an area that urgently needs improvement. I am seriously considering switching to booking.com if these issues persist. Wishing you all the best as you work towards enhancing your service.
A great finding
Not so much known like other OTAs but really worth it to book your rooms here if you want to save money. Terrific prices. Beats most of its rivals. Safe travels. Thank you!
Its a really good site when you need to…
Its a really good site when you need to book several rooms and wants to find good pricing.
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