HRS has a great amount of deals available. However the miles connected to a booking are credited after 3 months and this process is not happening automatically. It has happened that I had to wait even... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
Written by the company
Das Hotelportal HRS ist der ideale Begleiter für die Geschäftsreise und zählt in Europa zu den Top 3 Hotelportalen. Reisende und Reiseverantwortliche in kleinen und mittelständischen Unternehmen profitieren von einer schnellen und leichten Online-Hotelbuchung sowie maßgeschneiderten Lösungen vor, während und nach dem Hotelaufenthalt. HRS verhandelt mit den Hotels Sonderkonditionen für registrierte Geschäftsreisende mit bis zu 30 Prozent Nachlass. Darüber hinaus vergleicht HRS die eigenen Preise und Verfügbarkeiten mit denen anderer Anbieter und spielt dem Kunden das günstigste Angebot aus. Flexibilität ist vor allem für Geschäftsreisende wichtig, da sich Termine spontan verschieben können. Deshalb sind Standardbuchungen bei HRS bis 18 Uhr am Anreisetag kostenlos stornierbar. Mit Investitionen in neue Technologien treibt HRS digitale Buchungs- und Gästeerlebnisse voran, z.B. den Check-in, Check-out und die Bezahlung der Hotelrechnung per Smartphone. Während des Aufenthalts ist HRS mit einem ausgezeichneten Kundenservice für seine Geschäftsreisenden da. Das Hotelportal HRS ist Teil der HRS Group. Die stetig expandierende Unternehmensgruppe wurde 1972 in Köln gegründet.
Written by the company

- Exklusive Vorteile für myHRS Club Mitglieder
- Als myHRS Club Mitglied profitieren Sie von vielen exklusiven Vorteilen. Sammeln Sie mit jeder Buchung Meilen & Punkte bei unseren Bonusprogramm Partnern und schalten Sie exklusive Rabatte und Hotelangebote frei. Dank HRS Rebooking sichern wir Ihnen auch noch nach der Buchung den günstigsten Preis und wenn es einmal nicht wie am Schnürchen läuft, stehen Ihnen kompetente Ansprechpartner Tag & Nacht über den HRS Kundenservice zur Verfügung - wir finden garantiert eine schnelle Lösung, auch wenn es einmal nicht wie am Schnürchen läuft.
- Sicherheit & Hygiene haben höchste Priorität
- Anhand des Clean & Safe Siegels erkennen Sie auf den ersten Blick, ob ein Hotel erweitere Hygienemaßnahmen erfüllt. So ist Reisen sicher möglich.
- HRS Deals
- Bei den HRS Deals finden Sie täglich neue Top-Hotels mit bis zu 50% Rabatt. Perfekt für Ihren nächsten Städtetrip, eine Wellnessauszeit oder einen Aktivurlaub in den Bergen. www.hrs.de/deals
Contact info
Breslauer Platz 4, 50668, Köln, Germany
- +49 221 2077 600
- customerfeedback@hrs.com
- www.hrs.de
Replied to 0% of negative reviews
Typically replies within 24 hours
easy site to use
Easy booking without any hassle
Easy booking without any hassle!
Keep up the good work!
Wow So smooth
Wow So smooth, extra fast experience, without gimmics or half truths. If you wanna find apartment in Germany use HRS, it's actually nobrainer, in MANY cases u can save more then 30% on same hotel rooms which are provided by greedy Booking. Privacy is nice bonus, because you don't have to fill your personal data in app, u dealt it directly in hotel. 10/10
Not connected to the airport via walkway
The site states it's connected to terminal 1, we had to take a taxi. I booked with a third party for myself and my two children and was argued with that I only booked for one person. Specially looked for a hotel connected to the airport via walkway and two beds because of my two children. Price was higher than reservation quote
Very nice hotel at a good location,
Very nice hotel at a good location,
Parking service worked excellent,
The breakfast is super!
Friendly staff at reception and in the restaurant
I am not satisfied.
I am not satisfied.
My reservation was not accepted on 04/08.
My employee was unable to check into the hotel on 04/08.
We had to look for another hotel during the early hours of the morning.
This caused us great harm and concern.
I need a refund for a daily rate from 04/08 to 04/09.
This daily rate was not used.
What is the refund method?
I’m very satisfied with my recent…
I’m very satisfied with my recent reservation experience!
Despite making specific special…
Despite making specific special requests at the time of booking a room for two people, e.g. for separate beds, quiet room, non-smoking room, all these were IGNORED after payment and these requests were excluded and replaced with 'special requests' that were not ticked, i.e. for a Double Bed and Parking, neither of which were specified, wanted or required. Extremely rude!! An extremely POOR experience.
HRS is a worthwhile site for me to save money on breakfasts at decent hotels.…
HRS is a worthwhile site for me to utilize.
I use it to make economical in hotels with breakfasts included.
Easy to use. High quality stays
The app is very easy to use. I feel like I am getting proper business quality options in cities I am unfamiliar with. More clarity on the different room options would be ideal
The hotel met my expectations
The hotel met my expectations. Warm welcome from the owner
Quick and easy to book
Quick and easy to book. Only one price option and it’s possible to cancel.
Great experience with HRS
Price and location offers good deals on…
Price and location offers good deals on hotels with breakfast included thank u
Booking Moxy hotel
I think there is inconsistency on the web page - while booking Moxy hotel I had to provide Credit Card data even if it was mentioned everywhere, it is "Optional" not mandatory - but I was not able to press button "submit" (it was inactive) until I provided Credit Card data.
No problems in the booking procedure…
No problems in the booking procedure and all the information made clear and easy to digest. Easy navigation around the site as well.
Confirm your reservationGreat deals on hotel bookings from your…
Confirm your reservation from your place of residence, competitive prices, and facilities for booking with friends. The best hotel reservation program for me.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








