The House of Bruar Reviews 8,687

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, from the materials to the finishing touches, with many highlighting the use of quality natural fibers. Consumers appreciate the wide selection of beautiful clothing, with some noting the availability of unique items that are difficult to find elsewhere. People also commend the efficient delivery service and the ease of ordering, whether online or by phone. The helpfulness and politeness of the staff are frequently mentioned, with consumers appreciating their assistance with orders and inquiries. The return policy is generally viewed as straightforward, although some reviewers have noted the cost associated with returns.

Based on these reviews

Rated 5 out of 5 stars
Verified

Easy order. Unsure about the colour from limited photograph in brochure so offered free free return if needed. This wasn't needed. 3 items arrived within a week. All good quality. Packed well. On... See more

Company replied

Rated 5 out of 5 stars
Verified

I stated that I wished to place an order but I did not want Evri as a courier as I had problems with them before. I then asked Dawn if I could have delivery next day by Royal Mail and she that was no... See more

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Rated 5 out of 5 stars
Verified

I am delighted with the garments that I received. Superb quality, good price, prompt delivery what more can I say? I will in future keep a lookout for any offers that you advertise in the knowledge t... See more

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Rated 5 out of 5 stars
Verified

Ordered by telephone, the receptionist was very helpful .the item arrived within 3 days Unfortunately, the colour didn't suit me so l am returning it .the return policy and process is very easy and... See more

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Rated 3 out of 5 stars

Good service, but beware of their men’s sizing as it is inconsistent, particularly if you are borderline between sizes. Getting it wrong will cost you £10 - £5 initial postage and £5 to return the... See more

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Rated 5 out of 5 stars
Verified

Was a shame my beautiful dress was just a tad to tight on sleeves , as you get older your wings increase , sorry to say , but everything about the dress was very beautiful , lovely material , hang so... See more

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Rated 5 out of 5 stars
Verified

My main reason for shopping with House of Bruar is for the amazing choice of beautiful quality clothing that I find difficult to source elsewhere. I am small and elderly but still wish to remain smart... See more

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Rated 5 out of 5 stars

I’ve opened my second order in as many months completely satisfied and amazed. It appears they’re designing exclusively for me. Not sure what the rest of you lot are here for {wink}. It’s autumn in S... See more

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Rated 5 out of 5 stars

We ordered a wool rug (blanket), and it was delivered within 24 hours, very impressive as we are in South Wales. The quality is exceptional and we are very pleased with the product. We particularly wa... See more

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Rated 3 out of 5 stars
Verified

Whilst these are quality boots, I feel it would be good to have a more detailed description online. I have quite slim calves and these boots are very wide in that area, they would just fall down on me... See more

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Rated 5 out of 5 stars
Verified

I’m really pleased with a knitted cotton jacket that I have just bought from House of Bruar. It’s a very versatile item, very good quality, price and fit. Efficient delivery and well packed. Thank y... See more

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Rated 4 out of 5 stars
Verified

Iwas very pleased with the jumpers I got Iretuned one only because the colour was not quite what I expected but the returns form label etc were helpful My one complaint is that the vat is not show... See more

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Rated 5 out of 5 stars
Verified

I like this company because they support many local and British small businesses . Quality is in all products from fabric to finish - no buttons hanging off or machine stitching coming undone! They h... See more

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Rated 5 out of 5 stars
Verified

This order was part of a multiple order. It arrived within two days. Stylish, comfortable clothing which is true to size and very good quality.

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Rated 5 out of 5 stars
Verified

The wool is beautiful as is the service. Traditional clothes from Bruar are beyond compare, I can't wait until they start a sub-brand for the fashion chasers, they could take on COS etc. by being fas... See more

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Rated 5 out of 5 stars
Verified

The person taking my order was well informed to answer my questions about the products I was interested in. The goods arrived swiftly, and although I had to return one item the return procedure was st... See more

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Rated 3 out of 5 stars

The product quality is excellent, but the customer support is very disappointing. I contacted them to return a jumper that was far too small and did not match the description on their website. I also... See more

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Rated 5 out of 5 stars
Verified

Great service and great product. .........extremely pleased with my Merino/Cashmere cable-knit. Well made, wonderful colour and comfortable as size is exactly as expected.

Company replied

Rated 3 out of 5 stars

Very average quality of cashmere pullovers, summer weight and similar to M&S but £50 more expensive. Sizing suits short bodies. You also have to pay postage on returns and postage not refunded. Not wh... See more

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Rated 5 out of 5 stars
Verified

They made a mistake with my order, emailed an apology and explanation, sent the mistaken part of my order FOC. Both of the jackets I ordered are as described, no complaints, excellent service.

Company replied

Rated 5 out of 5 stars
Verified

House of Bruar is one of my go to places when looking for clothes, particularly knitwear. There is always a good selection of colours. Delivery is speedy and returns are straight forward.

Company replied

Rated 3 out of 5 stars
Verified

Very helpful staff, as always. Alas, the shirt was crumpled such as having been worn for a period not by the packing, and had lost its usual new crispness. Have returned for an exchange.

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Rated 5 out of 5 stars
Verified

Never bought from this Company before however I appreciated the letter and invoice that came under separate cover to the coat which was beautifully wrapped. As to the coat itself it’s everything I hop... See more

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Rated 4 out of 5 stars
Verified

Service and quality of goods is impeccable.. but you need to realise that if you should need to return stuff then you have to pay …. So in the end you have to add on average another £10 to your order... See more

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Rated 5 out of 5 stars
Verified

Loved my pashmina coat! I have worn one for the last 2-3 years and wanted another one in a different colour. Excellent service and I love my purchase

Company replied

Rated 5 out of 5 stars
Verified

My first order from The House of Bruar was small - just a couple of cotton T-shirts. They are just what I needed: well-made, lovely colours and a good comfortable fit. I'm sure I'll be ordering agai... See more

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Rated 3 out of 5 stars
Verified

Had a past problem and promised a box of chocolates to compensate, but alas no chocks have arrived. But like their products Would you believe it the chocks have arrived well done to all concerne... See more

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Rated 5 out of 5 stars
Verified

The quality is excellent. There are trusted favourites to choose a new colour from each year. Something special every year.

Company replied

Rated 5 out of 5 stars
Verified

The House of Bruar is amazing to order with and the most fabulous choice of items. Ordering as I do by phone the people they employ are incredible. Items arrive on time and well packed etc. I love y... See more

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Rated 5 out of 5 stars
Verified

Excellent products and service as usual. Makes me want to move to Scotland to have your products on the doorstep. Congratulations on your 30th anniversary

Company replied

Rated 5 out of 5 stars
Verified

As usual your staff were very polite and helpful when taking the order. Parcel arrived promptly & it was cold enough for me to wear the sweater on Saturday. Very pleased with both items.

Company replied

Rated 5 out of 5 stars
Verified

Quality second to none, great fast delivery, pay for what you get - products that are timeless, will last as the attention to detail is fantastic and they are unique!

Company replied

Rated 5 out of 5 stars
Verified

The article I bought in the sale is perfect for my use., on limited income it is a bonus. Arrived safely. I shall get pleasure great pleasure wearing it. Wish I had discovered H of B sooner as am 78y... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy conversation with your salesman, asked about an item not published in your catalogue recently, he confirmed it was in stock and my size, delivered in days Thanks very much, delighted.

Company replied

Rated 5 out of 5 stars
Verified

Excellent choice of products, service and delivery very good. The tweed garments are of a very high quality and finish. I would definitely recommend The House of Bruar.

Company replied

Rated 5 out of 5 stars
Verified

The Boots received were delivered very quickly-They are so well made.but I have to return boots. They are a bit tight at the toes on my right foot. Have been looking for paper work to send back .the... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased a coat on a recent visit to your store as I was unsure from the magazine of which colour to choose (choice of 3) and size (10 or 12) I was able to choose colour and size and hence showi... See more

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Rated 5 out of 5 stars
Verified

Excellent service , telephoned at 2.30 to buy dress as I was having problems online , explained I needed dress urgently and it arrived 10.20 the following day

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Rated 5 out of 5 stars
Verified

Excellent service with an outstanding product that fits beautifully. Great value for money too. Thank you !

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Rated 5 out of 5 stars
Verified

As always, your staff are helpful and a pleasure to deal with. My order arrived beautifully packed and very promptly. The coat is of good quality and it fits well. It is perfect. Thank you all so muc... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent catalogue and product was just as shown. Perfect sizing and fit. You can't go wrong with Harris Tweed. Top quality and I'm very pleased.

Company replied

Rated 5 out of 5 stars
Verified

Good range of products at surprisingly good prices. Parcels always well presented.

Company replied

Rated 5 out of 5 stars
Verified

Item as advertised and arrived as expected at cost suggested. Nothing else to be said.

Company replied

Rated 5 out of 5 stars
Verified

Good service and product, love my cropped jumper which works well for my figure as I have a small waist but large hips. The jumper is good quality and easy to style. More cropped jumpers please!

Company replied

Rated 5 out of 5 stars
Verified

We saw , we ordered, the present was delivered and as ever the new jumper arrived. Perfect in colour, moss green, size L. What more can we want.

Company replied

Rated 5 out of 5 stars
Verified

Beautiful blouse, lovely fabric and design, very pleased. Good delivery. Thanks

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Rated 5 out of 5 stars
Verified

Well priced quality coat. Service was excellent. Website very clear

Company replied

Rated 5 out of 5 stars
Verified

Quality of product and attention given by your staff.

Company replied

Rated 5 out of 5 stars
Verified

Reliably good value, good service and reasonable prices. Classic fashion that endures.

Company replied

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Company details

  1. Clothing Store
  2. Home Goods Store
  3. Restaurant

Information provided by various external sources

Scottish country clothing specialists the House of Bruar enjoy a unique reputation for quality that extends throughout our clothing, produce and art collections.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

Gorgeous Rich Suede Boots

I am only 5’3”and thought the shaft would come up over my knees but the top of the boot hits just below my knees with even enough room to wear socks and have them show. The boots run big though. The size 8 was way too large. I exchanged for a size 7 and they fit perfectly. And the price is really reasonable for such an impressive looking boot. Get them. You will love‘em

October 16, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

The House of Bruar is "THE" Country…

The House of Bruar is "THE" Country House Supplier.

Exclusive, Innovative, Efficient

these are the what 3 words I would apply to them, Keep up the traditions and the creativity.
Superb tweed jacket coupled with out of the ordinary design, swapped one over as first didn't suit "Nae bother"

September 12, 2025
Rated 5 out of 5 stars
Verified

Lovely jacket

I bought the previous quilted jacket and it was incorrectly sized so it’s never been worn, but this one is perfect. Sizing is exactly right, it’s lightweight but warm and comfortable I absolutely love it.

October 9, 2025
Rated 2 out of 5 stars
Verified

Still waiting for my refund

Still waiting for my refund

October 9, 2025
The House of Bruar logo

Reply from The House of Bruar

Dear Mrs Sandon,
Your refund has now been processed.
You are a customer of long standing and we very much appreciate your loyalty to the House of Bruar.
Assuring you of our best attention at all times.

Kind Regards,

Norma - The House of Bruar Team

Rated 5 out of 5 stars
Verified

The service was first class I would…

The service was first class I would definitely buy from them again the gentleman I spoke to was very helpful

October 9, 2025
The House of Bruar logo

Reply from The House of Bruar

Dear Mrs Matthews.
Thank you for taking the time to review your purchase from the House of Bruar.
I am delighted you are so pleased with your garment and with the service you received. I will certainly pass your kind comments on to the gentleman concerned.
Assuring you of our best attention at all times.

Kind Regards,

Norma - The House of Bruar Team

Rated 5 out of 5 stars
Verified

Speed of service

Speed of service, ease of purchase. Good website

October 9, 2025
The House of Bruar logo

Reply from The House of Bruar

Dear Mr Sutherland,
Thank you for taking the time to review your purchase from the Hose of Bruar.
I am delighted you were so pleased with the shopping process and your kind comments are much appreciated.
Assuring you of our best attention at all times.

Kind Regards,

Norma - The House of Bruar Team

Rated 5 out of 5 stars
Verified

Very pleased

Excellent service and I'm pleased with my ordered coat, although I haven't yet had the chance to wear it yet. I feel that the lovely warm textured rowan colour will will brighten winter days.

October 6, 2025
The House of Bruar logo

Reply from The House of Bruar

Dear Mrs Lofthouse,
Thank you so much for taking the time to review your most recent purchase from the House of Bruar.
I am delighted you are so pleased with your coat, it really is a lovely garment, and will indeed brighten up the coming winter days!
Assuring you of our best attention at all times.

Kind Regards,

Norma - The House of Bruar Team

Rated 5 out of 5 stars
Verified

Arrived promptly

Arrived promptly

October 9, 2025
The House of Bruar logo

Reply from The House of Bruar

Dear Mr Barclay,
Thank you for taking the time to review your recent purchase from the House of Bruar.
I am delighted the delivery was so prompt, and I do hope you enjoy your garment.
Assuring you of our best attention at all times.

Kind Regards,

Norma - The House of Bruar Team

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