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I have always found them very helpful and willing to talk about what to do and how. This was particularly important when I decided to move away from the usual Bromine and water balancing method of sa... See more
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Professional guys arrived ahead of time, quickly positioned hot tub and worked as a team to wire it up, fill with water, adding chemicals and advice on future care. From the initial enquiry with Ka... See more
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Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it... See more
I called hot tubs uk as I was having terrible problems getting my hot tub water sorted. The very nice lady there explained everything to me and I was able to ask loads of questions (some of them prett... See more
Company details
Written by the company
Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment
Contact info
Southgate Chambers, 37-39 Southgate Street,, SO239EH, Winchester, United Kingdom
- 01420 520030
- sales@surespa.co.uk
- www.hottubsuk.co.uk
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eco3spa
i think eco3spa should have a discount for members this would generate 5 stars
November 18, 2019
Unprompted review
Reply from Surespa Ltd
Dear Mark
Unfortunately a condition of us offering the eco3spa product for sale on our website is that we don't offer an online discount at the current time.
Kind Regards
HotTubsUK Customer Service
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Beautifully crafted hot tub cover made…
Beautifully crafted hot tub cover made exactly to my specification. I am thrilled.
November 15, 2019
Unprompted review
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Verified
The chemicals ok but not service
The chemicals are okay but when I ordered a filter cleaner, it just wasn't as described and didn't work for my type of filter very well. So I wanted to return it - the "customer service" could not have been more rude and unhelpful.
It wasn't that they could only accept a return via courier, not by me personally, but the attitude of how annoyed they were that a customer wanted a question answered and could have really done with some support and help. They were offhand and irritated, offered no help whatsoever either with the product which was simply not very good, nor with returning it.
November 12, 2019
Unprompted review
Reply from Surespa Ltd
Dear Frances
I am sorry that our warehouse is not in a position to accept returns from the pubic in person, but that is not unusual for an on-line retail business. In fact I can't think of a single on-line business that does accept personal returns. It is simply not possible to 'helpful' when your request just cannot be granted.
We had offered you product help and advice previously by email, so that you could understand how to use the product with your filter. The product is, after all, used very successfully by hundreds of our customers. But, you simply wanted to return it, which is absolutely fine , and we had emailed you full instructions on how to do that.
No further help was sought during your phone call, you simply wanted to find out how to return the product in person and that is just not possible.
Kind Regards
HotTubsUK Customer Service
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Buying extras is easy
I just needed some extra items for my hot tub and the expeience was easy and uncomplicated. I knew what i wanted and ordering payment and delivery were all efficiently carried out.
November 3, 2019
Unprompted review
Verified
Excellent service
October 31, 2019
Unprompted review
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Great product and service
October 30, 2019
Unprompted review
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have placed several orders with them…
have placed several orders with them and never any issues.
October 15, 2019
Unprompted review
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Good product delivered promptly
October 11, 2019
Unprompted review
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Good prices and choice
Good prices and choice. Fast delivery. Thankyou
October 7, 2019
Unprompted review
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Very prompt service I will certainly…
Very prompt service I will certainly use them again .
October 7, 2019
Unprompted review
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Good value and prompt delivery.
October 4, 2019
Unprompted review
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Good service .
October 2, 2019
Unprompted review
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cant find anything to complain about…
cant find anything to complain about delivery spot on
all working as they should would recommend your
company to anyone.We work hard at the Allotment
and gardening finish with aches and pains jump in
the hot tub and all aches and pains go away, great
thank you
October 2, 2019
Unprompted review
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Excellent item
September 27, 2019
Unprompted review
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Products competively priced quick…
Products competively priced quick delivery well wrapped
September 25, 2019
Unprompted review
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On time and on budget what could be…
On time and on budget what could be better
September 23, 2019
Unprompted review
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