Web Of Hydromassage Reviews 5

Purchased item mid july, item took 6 weeks to be delivered, when it finally arrived had all the taps and accessories missing, paid extra for a premium upgrade, not only did they send a basic version with taps missing , they sent a completely different model, have been notified 7 weeks ago of the mistake and companies incompetence, not willing to respond or rectify thier mistakes. No response from them after many promises to rectify as a matter of urgency. Have a £2000 bath sat on the driveway, waiting to be exchanged. DO NOT USE!!!!!!!! As yhis whole saga has wow been going on for 13 weeks with no response or sign of getting resolved. And the uk customer service advisor is the most incompetent person you can come across with nothing but lies and false information being provided by her

When shopping at Web of Hydromassage, you get help quickly and correctly, I highly recommend buying your items here.
/CHJ

Quick to respond to negative reviews but won’t do anything at all to resolve ongoing issues- as previously mentioned no effort made by them to resolve or replace the incorrect bath. Literally no communication from the spanish warehouse or the uk team or thr delivery partner, Item sat in my driveway for almost a month now but now response.

I purchased a Naxos 1500 premium with black accessories on 19/8/25 the information provided advised 7-12 working days for delivery. I received the item on 18th September a month after purchase. Unfortunately although I paid an extra £395 for the premium model I have been supplied a standard model. Communication from the company has been non existent after purchase. We have had to keep contacting for estimates of delivery there are no updates after purchase. I emailed and I have sent the supporting pictures to prove I have not received the edition I paid for but I have had no response. I called and explained I have a medical condition that requires me to have a bath with a heater and this bath does not provide this. I have paid £2150 and waited patiently after the projected time frame. It’s hugely disappointing that I still have not received any response from them. I have been without a bath for 3 weeks and I haven’t even been given an apology. The website does not inform you that you are ordering and paying a Spanish company or that it’s being shipped from Spain. I couldn’t in good conscience recommend this company. Despite being clearly upset on the phone at 8am this morning and several phone calls since I have not received any response from their after sales team.

Update - contact was established from after sales instructing us we had to package the incorrect bath back onto the pallet and send pictures so they could arrange a courier which I have done. They advised the incorrect bath needs returning before they will dispatch the correct bath I have paid for. Despite doing everything I have been asked to do there has been no further contact from the company and after sales message is saying we can not take your call. I have a bathroom without a bath and I have a bath on a pallet on my drive. My husband and I are in our 60’s and my son had to help my husband to do this. I paid £2150 for the bath on 19th August and have now been without a bath for a month. So after being reassured by the comments below there is now radio silence. I fully understand mistakes are made but the correct model should have been dispatched immediately and the incorrect one should have been collected on delivery. I’m not confident of either. I’m unsure of the feedback left on their website page as this is an invite only feedback. I have not been invited to leave feedback so can’t provide my own experience on their webpage. If you want avoid the stress look elsewhere

Further update despite being assured the correct bath has been collected by the courier on 26th September and assurance they would collect the incorrect bath at the same time as delivering the correct item as a priority. The courier has failed to make contact. Once again it’s over 12 working days for delivery from the day they advised it was collected. After numerous days calling them and failing to reach after sales I managed to speak with them last week and they provided a tracking number for the courier. When I managed to put the tracking number into the courier they use it was the tracking number for the incorrect bath that was delivered in error on 18th September they have failed to provide a live tracking number and now again I am unable to establish contact. Appears like deliberate delaying tactics