The description of this was incorrect. The upper was man made not leather. Contacting customer services asked for photos but have not replied since I sent them.
June 23, 2024
Reply from BrandAlley UK
Hi Gill,
Thank you for your review.
We are very sorry that the item received was not how you had expected.
Thank you for kindly sharing the photos of the item received and a member of the team will be in contact directly to further assist with your feedback.
Although I was pre warned that there would be a long delay in delivery I was very disappointed when only the table arrived. I was subsequently told the chairs and cushions were out of stock. My local branch were very helpful and gave me both out of their stock. The chairs however had some rust on them
August 7, 2021
Reply from The Range
Good afternoon,
I am sorry to hear about the delays with your order. Unfortunately, we were experiencing delays and backlogs with our orders due to unforeseen circumstances with the Suez Canal being locked. Even though this was cleared it caused delays with shipping containers being received into the UK or being diverted through a longer route to reach the UK. We are aiming to get any outstanding orders delivered as soon as we can as well as emailing customers with any updates as soon as we know more information. I apologise for the delays and any inconvenience caused.
I am pleased to hear that the store was able to assist by providing you with stock for this order. I apologise for the rust on the chairs. Upon reviewing this we cannot locate any correspondence from you just by using the details given but I have located your order so will ensure that you are emailed directly so we can assist you with this. As our processes have changed recently, should you need to contact us in the future, please refer to our website to ensure the correct form of contact is being used by visiting https://www.therange.co.uk/contact.
Do not use Sutton’s anymore two bad experiences. One late dead gooseberry bush and a April order still not here after taking my money denying they had it leaving me to prove they took it . Not easy to contact them and no help when you do
Sutton’s I have email and rung but your system doesn’t allow a exchange of emails as when I reply I just go back in the system as a new email and it is impossible to speak to anyone with any authority on the phone .
June 4, 2021
Unprompted review
Reply from Suttons
Thank you for your review. We would like to help answer your concerns. We can generally check on your order, however your review has been posted without an email address or original order number and we cannot access your account.
Helpful staff very patient and gave all information I wanted. Rung back when they said they would.
June 30, 2020
Unprompted review
Reply from Blue Bay Travel
That's what we like to hear! Thanks for the fab review of your recent booking with us, the team will be thrilled to hear it. We wish you an amazing getaway and can't wait to hear all about it.
I have booked with blue bay before and once again had very friendly helpful staff. All my questions were answered and holiday booked with ease.
December 3, 2019
Unprompted review
Reply from Blue Bay Travel
Thanks so much for your fab 5* review. We are thrilled you love the way we do things here that keeps you coming back for more! Here's to many more happy holidays.
