Surespa Ltd Reviews 719

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars
Verified

I have always found them very helpful and willing to talk about what to do and how. This was particularly important when I decided to move away from the usual Bromine and water balancing method of sa... See more

Rated 5 out of 5 stars
Verified

Professional guys arrived ahead of time, quickly positioned hot tub and worked as a team to wire it up, fill with water, adding chemicals and advice on future care. From the initial enquiry with Ka... See more

Rated 5 out of 5 stars
Verified

Excellent purchase. Was initially a bit worried about doing the measuring but quite straightforward. New cover fits perfectly and looks really good. Paid the extra for express delivery and received it... See more

Rated 5 out of 5 stars

I called hot tubs uk as I was having terrible problems getting my hot tub water sorted. The very nice lady there explained everything to me and I was able to ask loads of questions (some of them prett... See more

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Company details

  1. Hot Tub Store

Written by the company

Surespa Ltd is The an on-line retailer of hot tub chemicals and accessories. We have a complete range of hot tub water treatments, spa filters and accessories available and promote non-toxic, environmentally friendly water treatment


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

719 reviews

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Hasn’t replied to negative reviews


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Rated 3 out of 5 stars
Verified

Give me an alternative to Hermes please!

Only one complaint re your otherwise excellent service - your use of Hermes couriers. Whilst they may be fine elsewhere, where I live they are awful. My delivery from you was delayed 2 days without tracking giving any reason, and then was finally delivered to a random neighbour that I don't know who lives over half a mile away, complete with a scribbled note on the parcel that the courier would not come down my lane, despite having gone down a similar lane to mis-deliver it to the random neighbour. The Post Office and every other courier company deliver to me, but not Hermes. I will not use you again if there is no alternative to Hermes.

January 4, 2020
Unprompted review
Rated 5 out of 5 stars
Verified

Called them 45 minutes after their next…

Called them 45 minutes after their next day deadline, asked if they could still get the goods to me (also 30th December), they processed the order and got it to a courier for next day delivery. Fantastic service !! Also good sale discount on what I needed so win win for me. Many thanks and will definitely be using them again.

December 30, 2019
Unprompted review
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Rated 4 out of 5 stars
Verified

Very good cooperation

Very good cooperation. Although I had a issue on waiting time for parts it was made clear that due to issues beyond their controlled they did resolve the situation quite quickly.

November 29, 2019
Unprompted review
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