HelloFresh Canada Reviews 29,303

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the ease of use, with many highlighting that the recipes are easy to follow and the instructions are clear. People find the service particularly convenient for saving time on meal planning and grocery shopping. The variety of meals is another selling point, with consumers enjoying the opportunity to try new foods and flavors. Consumers also appreciate the quality and freshness of the ingredients. The pre-portioned ingredients and kitted meals contribute to reducing food waste. However, there are mixed opinions about order and delivery services. While some customers have had issues with missing or damaged items, many others praise the company's customer service for quickly resolving these problems.

Based on these reviews

Rated 4 out of 5 stars
Invited

Meals are always good (but nothing ever blows my mind). Only worth it with 20% discount minimum. Lots of packaging but trade off is really easy cleanup. Vegetables have always been good qualit... See more

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Rated 4 out of 5 stars
Invited

Recipes have lots of flavour and always taste great. Recipes are easily adjusted and we often add more ingredients from our own fridge. The box is of good quality and can be used again. The foam in... See more

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Rated 4 out of 5 stars
Invited

Lots of food choices and quality for cost has you dead in middle between cheaper Chefs Plate, that's less options and quality and Good Food that's superior quality but quite expensive. You'd get 5 sta... See more

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Rated 4 out of 5 stars
Invited

Most of the recipes are fantastic however sometimes they can be overcomplicated. I love that i can try new spices and sauces without having to buy and possibly waste what isn't used. This has been a w... See more

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Rated 5 out of 5 stars
Invited

So far everything I’ve made has turned out great, the recipes are easy to follow along with. They also offer great substitute options if there are dietary needs or restrictions. To anyone starting... See more

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Rated 5 out of 5 stars
Invited

The variety of recipes, the quality of the ingredients, and the ease of delivery have been selling points. The improvement of my diet and the reignition of my passion in the kitchen have been why I ha... See more

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Rated 3 out of 5 stars
Invited

The minimum number of meals per week is 3, and each meal (for 2) is actually 2 meals. It’s too much, so we pause or service every 2 weeks so we can catch up but we get charged for the pause which is... See more

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Rated 3 out of 5 stars
Invited

The first few months have been good, ingredients are complete and delicious. But then this month, for 3 consecutive times, i have been missing an ingredient everyweek. Worst one was I didn’t get the c... See more

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Rated 3 out of 5 stars
Invited

Portions are very small. I won’t even bother ordering hamburgers anymore cause the buns are too small to put anything on. I order to portion meals and I can almost eat the entire thing and I’m an aver... See more

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Rated 3 out of 5 stars
Invited

Disappointed with some of the lack of seasoning the recipes have. Do not like when main ingredients are substituted. Some produce has been poor quality to frequently Not sure why some recipes are... See more

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Rated 3 out of 5 stars
Invited

I used Hello Fresh in the past when l was recovering from health issues, my experience was positive. However at that time by the end, l had found the portions reduced and l decided to end my meal... See more

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Rated 3 out of 5 stars
Invited

We thought this subscription would be beneficial now that we are empty nesters. I have always enjoyed cooking and can whip something up in a flash. Although some of the meals have been really good, I... See more

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Rated 4 out of 5 stars
Invited

Have only had first 3 Hello Fresh meals, but so far, so good! Communication is good before delivery… Ingredients truly fresh and labelled clearly. Each meal in separate sealed bag, very easy! Lots of... See more

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Rated 5 out of 5 stars

Amazing quality whole foods. Meets the dietary requirements for my chronic illness and my dads health, we have never been in better shape too! Thank you 🤍

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Rated 4 out of 5 stars
Invited

I enjoy having complete meals delivered so I just have to open the box, read the instructions and begin cooking. It's nice not having to plan and shop for meals 7 days a week. The odd time I have be... See more

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Rated 3 out of 5 stars
Invited

Pretty upset that I bought gift certificates at Costco that I can’t use or I’ll lose my discount. Gift cards are not discounts so they should not be treated the same. Probably won’t continue u... See more

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Rated 5 out of 5 stars
Invited

The way the boxes are delivered : ingredients are always kept cool. The recipes and clear, well-written, illustrated and helpful. The quality of the ingredients is generally very good. The taste of th... See more

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Rated 2 out of 5 stars
Invited

Quite often our meat is leaking and/or food is spoiled and/or we dont get the recipe card. One time, we even got entirely the wrong bag of food to go with the meal we ordered! We submit claims and cal... See more

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Rated 2 out of 5 stars

Good until they sent us the wrong meals one week. Customer service is non existent there’s no email address just a chat bot which is glitchy and unhelpful.

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Rated 4 out of 5 stars
Invited

Simplified cooking meals, saves me time at the grocery store. Opportunity to try new foods and most meals are ready in 30 minutes. Any issues with products were quickly resolved and credit applied t... See more

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Rated 4 out of 5 stars
Invited

The food itself is delicious and a good sized portion. Instructions are easy to follow. I like that I can get inspiration for new dinner ideas. Great for those nights when "what's for dinner?" makes... See more

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Rated 5 out of 5 stars
Invited

The product and service offers quality and value. The product is comprehensive with ingredients conveniently packaged along with easy-to-follow recipes. I like the flexibility and variety in the menu.... See more

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Rated 4 out of 5 stars
Invited

My orders have arrived on time and everything except one lime had been super fresh. My husband and I have loved everything we have made and my kids have liked some more than others but I will take... See more

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Rated 4 out of 5 stars
Invited

My issue is with the delivery. Last week the box was wet and one of the water pouches had a little leak in it. Same thing yesterday but also our box had clearly been tipped sideways and stuff was mess... See more

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Rated 5 out of 5 stars
Invited

Delivery to the door is fantastic. Packed on ice, food arrives cold/chilled. Ingredients are always fresh and of great quality. Recipe instructions are easy to follow. I love the variety of meals to c... See more

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Rated 5 out of 5 stars
Invited

Well, my son did the cooking, he looked like a proper chef, slicing and dicing he whipped up a feast. Even he is considering it worth getting again.

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Rated 4 out of 5 stars
Invited

Delivery request not honoured. I asked for it by my door as I have a disability but it is still usually left in lobby. Makes it much harder for me to get upstairs. I appreciate the recyclable packagin... See more

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Rated 5 out of 5 stars
Invited

I was very surprised when I received 2 boxes of HelloFresh We do enjoy the meals. These usually feed the five of us. The extra meal that we have will go to my I daughter who is batteling cancer now... See more

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Rated 4 out of 5 stars
Invited

The recipes are pretty easy (I don't have a lot of cooking experience). The meals are tasty. Some of the recipes I've made (prepared amount for 2 people) aren't really enough for 2 people. For examp... See more

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Rated 4 out of 5 stars
Invited

Really good food, well organised, arrives on desired day. I would like to be able to leave the previous week's cardboard box out to be collected when the new box comes, and reused by Hello Fresh.

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Rated 5 out of 5 stars
Invited

Overall I have had a good experience. I had a few items arrive not fresh and they refunded enough money easily I could replace those ingredients. Most of the meals were excellent. There were a few not... See more

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Rated 5 out of 5 stars
Invited

This company is amazing I’m loving the simple - fresh and healthy meals provided ! So easy to follow to instructions and every meal comes out tasting amazing!

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Rated 4 out of 5 stars
Invited

The recipes are easy to make and take very little time. I wish it included options for air fryers instead of frying on the stove. I have found some of the recipes to be too greasy because of the extra... See more

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Rated 5 out of 5 stars
Invited

I love that there is NO food waste. Everything is pre-measured. The meals are very flavourful; everything you need is in the bag -- each meal is kitted. The recipe cards are easy to follow. My hus... See more

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Rated 3 out of 5 stars
Invited

I don't know if the insulation goes in my cardboard recycling. The Orzo package was not sealed so they scattered all over the cut vegetables, counter and floor.

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Rated 3 out of 5 stars
Invited

It doesn't seem to matter what I type in these. I've never had a reply or shown any concern or interest to what I'm trying to say. I'd wouldn't mind a little feed back as well. I do have a few conc... See more

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Rated 5 out of 5 stars
Invited

My kit was missing the cheese and tortillas and my previous order the vegetables were rotted 2 days after I received it. I normally enjoy hello fresh but quality has gone down - they reached out to... See more

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Rated 3 out of 5 stars
Invited

While I love the recipes and options , I find the portion size is too small for almost $15 per person. I get way more food from take out with that price and the bonus is that I don’t have to cook. I... See more

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Rated 5 out of 5 stars
Invited

Have been looking for low sodium meal ideas and these recipes do not disappoint! Have loved all of them so far

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Rated 5 out of 5 stars
Invited

I am really enjoying the recipes and the food. Great amount for my husband and myself. The only thing I have a small beef about is that there was a few recipes missing. I like to keep them so I can... See more

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Rated 5 out of 5 stars
Invited

The food is fresh, the recipes are delicious and very clear and easy to understand -- I particularly love the photos of how small or what shape the vegetables need to be when prepared.

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Rated 3 out of 5 stars
Invited

The recipes are good, we haven't had many issues but had a few vegetables that were either not ripe or on the edge of being tossed, overall the meals are good for the price for the initial boxes, not... See more

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Rated 5 out of 5 stars
Invited

I’m enjoying Hello Fresh. Meals are delicious. Food is fresh. Cooking instructions easy to follow. Meal selection is incredible.

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Rated 2 out of 5 stars
Invited

the swedish burger was too salty, and didnt taste good, my kids didnt like it... pretty hard to miss a burger, but this one was a fail.

Rated 4 out of 5 stars
Invited

I haven't got my first box yet but i'm super excited to get it ! the app is very easy to navigate to choose meals!

Rated 5 out of 5 stars
Invited

The ingredients are all fresh and well portioned , and I'm able to get a good meal on the table quickly. No chance we'll get bored with all the choices .

Company replied

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Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

HelloFresh delivers weekly recipes and fresh ingredients straight to your doorstep, so you can cook delicious, quick, and healthy meals at home.


Contact info

3.9

Great

TrustScore 4 out of 5

29K reviews

5-star
4-star
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2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Invited

Love the convenience & choices

Love the convenience & choices. missing an ingredient & not enough ground beef in smashburger recipe.

October 1, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're so sorry to hear that you've had missing ingredients in your kit! That's definitely not acceptable!If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 3 out of 5 stars
Invited

Quality of vegetables

So far after 2 deliveries vegetables have been inedible (bad) - very disappointing

October 7, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review!We're so sorry to hear that you received less than fresh quality of ingredients from us! That's definitely not acceptable!If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 1 out of 5 stars
Invited

I got food poisoning from the falafel…

I got food poisoning from the falafel salad.

September 28, 2025
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Reply from HelloFresh Canada

If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make things right for you. 💚

Rated 3 out of 5 stars
Invited

Food was alright

Food was alright. Delivery was an issue. And there were no seasoning packages etc in one of the meals. Challenging to make do with what you have in the cupboard for substitutions.

September 10, 2025
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Reply from HelloFresh Canada

Thanks for the review! We are sorry to hear that you were not happy with your delivery. If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 3 out of 5 stars
Invited

It’s been great but not cheap

It’s been great during COVID. But prices have slowly gone up and now it’s cheaper to get the ingredients and make it at home. The pre find portions and packaging does make things easier and with time savings.

July 1, 2025
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Reply from HelloFresh Canada

Thank you for sharing your HelloFresh experience! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door! 😋💚

Rated 5 out of 5 stars
Invited

We have been getting Hello Fresh for…

We have been getting Hello Fresh for about 8 mths and have only had one meal we weren’t happy with

January 30, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We love to hear this! So happy to hear you are enjoying HelloFresh. If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 5 out of 5 stars
Invited

We started cooking with HelloFresh…

We started cooking with HelloFresh because the kids wanted to and I had a friend who recently signed up and was finding the meals tasty and easy. We have been cooking this for a month. I have a 90% success rate of getting the whole family to eat the meals, instead me playing short order cook. The ranch chicken and the coconut shrimp have been the best things for the kids.

September 12, 2025
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Reply from HelloFresh Canada

We're so happy to hear this! Thank you for sharing yours and your family's HelloFresh experience with us! 💚

Rated 3 out of 5 stars
Invited

Didn’t save any money

Didn’t save any money, the food quality has slipped and not much diversity on meals. There are almost no selection for gluten free meals.

June 27, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. Our ingredients are packaged in a facility that also handles egg, fish, crustacean, shellfish, milk, mustard, peanuts, sesame, soy, sulphites, tree nuts and wheat. While we do take every precautionary measure, we unfortunately cannot guarantee no cross contamination within our products.😊💚

Rated 5 out of 5 stars
Invited

I love the vegetarian recipe options

I love the vegetarian recipe options, the ingredients are fresh, and perfectly portioned , delicious recipes and price is on point I couldn’t go to the supermarket to get ingredients for the recipes for the cost

April 27, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚

Rated 5 out of 5 stars
Invited

I recommand it :)

I adore my expérience and the food I choose. I have to do more dishes and it’s longer to do, but totally worth it

September 29, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚

Rated 2 out of 5 stars
Invited
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door! 😋

Rated 4 out of 5 stars
Invited

Good experience

Good experience. However hellofresh needs to work on pricing. The pricing is too high.

October 2, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We are so glad you enjoyed the meal! Our pricing reflects our focus on high quality ingredients and the convenience of having them delivered straight to your door! 😋

Rated 5 out of 5 stars
Invited

Everything arrives fresh

Everything arrives fresh. The selection is highly varied. Portion sizes have been perfect and the cooking instructions are easy to follow.

April 17, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're here to take the stress out of cooking! So happy you're loving HelloFresh! 💚

Rated 4 out of 5 stars
Invited

So very Helpful

For me and my family this is a great way to make life easier. I pick the meals for the week. I don’t have to go to the grocery store and meal plan. Plus I’m not the best cook, so this gives wonderful cooking assistance. Love this for my busy household.

October 1, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're here to take the stress out of cooking! So happy you're loving HelloFresh! 💚

Rated 3 out of 5 stars
Invited

Not perfect but still the best out there.

The recipe are very good, they would require simple adjustments but it is not dramatic. My issue is with the portion of the protein, there isn't enough

September 26, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're sorry to hear that you were not satisfied with the portion size of the proteins. This is not our standard! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 4 out of 5 stars
Invited

When my wife and I had troubles we…

When my wife and I had troubles we called right away and they fixed the problem excellent customer service on the phone happy with the box that came in. It would be nice if the box's for next time are more of a variety of the choices I selected please

September 28, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We are so happy to hear this! HelloFresh is a weekly subscription service, which means that orders are automatically processed once your account is activated. Please ensure to select your meals before the cancellation deadline which is 4 days prior to your delivery at 11:59 PM PST 💚

Rated 3 out of 5 stars
Invited

delivered too late

I seem to always receive my box 230-300 in the afternoon and the contents are not cold.

September 23, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We are sorry to hear that your meal kits were not cold when you receivd them. This is definitely not the standard! elloFresh is a weekly subscription service, which means that orders are automatically processed once your account is activated. You can skip deliveries or cancel at any time prior to the cancellation deadline which is 4 days prior to your delivery at 11:59 PM PST 💚

Rated 5 out of 5 stars
Invited

Easy instructions

Easy instructions, Everything is well packaged

September 23, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're happy to help you save time in the kitchen! 💚

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