LI

Lisa

Canada

Reviews

Review of HelloFresh Canada

Rated 3 out of 5 stars

delivered too late

I seem to always receive my box 230-300 in the afternoon and the contents are not cold.

September 23, 2025

Reply from HelloFresh Canada

Thanks for the review! We are sorry to hear that your meal kits were not cold when you receivd them. This is definitely not the standard! elloFresh is a weekly subscription service, which means that orders are automatically processed once your account is activated. You can skip deliveries or cancel at any time prior to the cancellation deadline which is 4 days prior to your delivery at 11:59 PM PST 💚

Review of HelloFresh Canada

Rated 3 out of 5 stars

I know that it has generally been very…

I know that it has generally been very hot the past few months, however, my food is often on the brink of spoiling and sometimes ruined, due to not staying cold. There have also been numerous times that I have received the wrong ingredients. I am happy with the selection and the variety. Also hands down better than Goodfood because they can actually find my house and not deliver it 5 miles away.

August 21, 2021

Reply from HelloFresh Canada

Hi Lisa! Thanks for your feedback. We're sorry to hear that you received less than fresh quality of ingredients from us! If you have not already, please contact our Customer Care team at hello@hellofresh.ca, or call us at 1-855-272-7002 so we can report this and make it up to you 💚

Review of Goodfood

Rated 3 out of 5 stars

We enjoy the food but...................

We enjoy the food. However, it was delivered open and then delivered twice to the wrong home. Then dealing with your rep was very frustrating. She argued with me and tried to tell me my address is something different than it is.

May 16, 2021

Reply from Goodfood

We're sorry to learn about this frustrating experience, Lisa! Thank you for bringing it to our attention. We have reviewed the situation and flagged with the appropriate parties so it can be addressed and used as coaching purposes.