HelloFresh Canada Reviews 29,303

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the ease of use, with many highlighting that the recipes are easy to follow and the instructions are clear. People find the service particularly convenient for saving time on meal planning and grocery shopping. The variety of meals is another selling point, with consumers enjoying the opportunity to try new foods and flavors. Consumers also appreciate the quality and freshness of the ingredients. The pre-portioned ingredients and kitted meals contribute to reducing food waste. However, there are mixed opinions about order and delivery services. While some customers have had issues with missing or damaged items, many others praise the company's customer service for quickly resolving these problems.

Based on these reviews

Rated 4 out of 5 stars
Invited

Meals are always good (but nothing ever blows my mind). Only worth it with 20% discount minimum. Lots of packaging but trade off is really easy cleanup. Vegetables have always been good qualit... See more

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Rated 4 out of 5 stars
Invited

Recipes have lots of flavour and always taste great. Recipes are easily adjusted and we often add more ingredients from our own fridge. The box is of good quality and can be used again. The foam in... See more

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Rated 4 out of 5 stars
Invited

Lots of food choices and quality for cost has you dead in middle between cheaper Chefs Plate, that's less options and quality and Good Food that's superior quality but quite expensive. You'd get 5 sta... See more

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Rated 4 out of 5 stars
Invited

Most of the recipes are fantastic however sometimes they can be overcomplicated. I love that i can try new spices and sauces without having to buy and possibly waste what isn't used. This has been a w... See more

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Rated 5 out of 5 stars
Invited

So far everything I’ve made has turned out great, the recipes are easy to follow along with. They also offer great substitute options if there are dietary needs or restrictions. To anyone starting... See more

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Rated 5 out of 5 stars
Invited

The variety of recipes, the quality of the ingredients, and the ease of delivery have been selling points. The improvement of my diet and the reignition of my passion in the kitchen have been why I ha... See more

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Rated 3 out of 5 stars
Invited

The minimum number of meals per week is 3, and each meal (for 2) is actually 2 meals. It’s too much, so we pause or service every 2 weeks so we can catch up but we get charged for the pause which is... See more

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Rated 3 out of 5 stars
Invited

The first few months have been good, ingredients are complete and delicious. But then this month, for 3 consecutive times, i have been missing an ingredient everyweek. Worst one was I didn’t get the c... See more

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Rated 3 out of 5 stars
Invited

Portions are very small. I won’t even bother ordering hamburgers anymore cause the buns are too small to put anything on. I order to portion meals and I can almost eat the entire thing and I’m an aver... See more

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Rated 3 out of 5 stars
Invited

Disappointed with some of the lack of seasoning the recipes have. Do not like when main ingredients are substituted. Some produce has been poor quality to frequently Not sure why some recipes are... See more

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Rated 3 out of 5 stars
Invited

I used Hello Fresh in the past when l was recovering from health issues, my experience was positive. However at that time by the end, l had found the portions reduced and l decided to end my meal... See more

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Rated 3 out of 5 stars
Invited

We thought this subscription would be beneficial now that we are empty nesters. I have always enjoyed cooking and can whip something up in a flash. Although some of the meals have been really good, I... See more

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Rated 4 out of 5 stars
Invited

Have only had first 3 Hello Fresh meals, but so far, so good! Communication is good before delivery… Ingredients truly fresh and labelled clearly. Each meal in separate sealed bag, very easy! Lots of... See more

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Rated 5 out of 5 stars

Amazing quality whole foods. Meets the dietary requirements for my chronic illness and my dads health, we have never been in better shape too! Thank you 🤍

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Rated 4 out of 5 stars
Invited

I enjoy having complete meals delivered so I just have to open the box, read the instructions and begin cooking. It's nice not having to plan and shop for meals 7 days a week. The odd time I have be... See more

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Rated 3 out of 5 stars
Invited

Pretty upset that I bought gift certificates at Costco that I can’t use or I’ll lose my discount. Gift cards are not discounts so they should not be treated the same. Probably won’t continue u... See more

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Rated 5 out of 5 stars
Invited

The way the boxes are delivered : ingredients are always kept cool. The recipes and clear, well-written, illustrated and helpful. The quality of the ingredients is generally very good. The taste of th... See more

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Rated 2 out of 5 stars
Invited

Quite often our meat is leaking and/or food is spoiled and/or we dont get the recipe card. One time, we even got entirely the wrong bag of food to go with the meal we ordered! We submit claims and cal... See more

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Rated 2 out of 5 stars

Good until they sent us the wrong meals one week. Customer service is non existent there’s no email address just a chat bot which is glitchy and unhelpful.

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Rated 4 out of 5 stars
Invited

Simplified cooking meals, saves me time at the grocery store. Opportunity to try new foods and most meals are ready in 30 minutes. Any issues with products were quickly resolved and credit applied t... See more

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Rated 4 out of 5 stars
Invited

The food itself is delicious and a good sized portion. Instructions are easy to follow. I like that I can get inspiration for new dinner ideas. Great for those nights when "what's for dinner?" makes... See more

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Rated 5 out of 5 stars
Invited

The product and service offers quality and value. The product is comprehensive with ingredients conveniently packaged along with easy-to-follow recipes. I like the flexibility and variety in the menu.... See more

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Rated 4 out of 5 stars
Invited

My orders have arrived on time and everything except one lime had been super fresh. My husband and I have loved everything we have made and my kids have liked some more than others but I will take... See more

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Rated 4 out of 5 stars
Invited

My issue is with the delivery. Last week the box was wet and one of the water pouches had a little leak in it. Same thing yesterday but also our box had clearly been tipped sideways and stuff was mess... See more

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Rated 5 out of 5 stars
Invited

Delivery to the door is fantastic. Packed on ice, food arrives cold/chilled. Ingredients are always fresh and of great quality. Recipe instructions are easy to follow. I love the variety of meals to c... See more

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Rated 5 out of 5 stars
Invited

Well, my son did the cooking, he looked like a proper chef, slicing and dicing he whipped up a feast. Even he is considering it worth getting again.

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Rated 4 out of 5 stars
Invited

Delivery request not honoured. I asked for it by my door as I have a disability but it is still usually left in lobby. Makes it much harder for me to get upstairs. I appreciate the recyclable packagin... See more

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Rated 5 out of 5 stars
Invited

I was very surprised when I received 2 boxes of HelloFresh We do enjoy the meals. These usually feed the five of us. The extra meal that we have will go to my I daughter who is batteling cancer now... See more

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Rated 4 out of 5 stars
Invited

The recipes are pretty easy (I don't have a lot of cooking experience). The meals are tasty. Some of the recipes I've made (prepared amount for 2 people) aren't really enough for 2 people. For examp... See more

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Rated 4 out of 5 stars
Invited

Really good food, well organised, arrives on desired day. I would like to be able to leave the previous week's cardboard box out to be collected when the new box comes, and reused by Hello Fresh.

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Rated 5 out of 5 stars
Invited

Overall I have had a good experience. I had a few items arrive not fresh and they refunded enough money easily I could replace those ingredients. Most of the meals were excellent. There were a few not... See more

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Rated 5 out of 5 stars
Invited

This company is amazing I’m loving the simple - fresh and healthy meals provided ! So easy to follow to instructions and every meal comes out tasting amazing!

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Rated 4 out of 5 stars
Invited

The recipes are easy to make and take very little time. I wish it included options for air fryers instead of frying on the stove. I have found some of the recipes to be too greasy because of the extra... See more

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Rated 5 out of 5 stars
Invited

I love that there is NO food waste. Everything is pre-measured. The meals are very flavourful; everything you need is in the bag -- each meal is kitted. The recipe cards are easy to follow. My hus... See more

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Rated 3 out of 5 stars
Invited

I don't know if the insulation goes in my cardboard recycling. The Orzo package was not sealed so they scattered all over the cut vegetables, counter and floor.

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Rated 3 out of 5 stars
Invited

It doesn't seem to matter what I type in these. I've never had a reply or shown any concern or interest to what I'm trying to say. I'd wouldn't mind a little feed back as well. I do have a few conc... See more

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Rated 5 out of 5 stars
Invited

My kit was missing the cheese and tortillas and my previous order the vegetables were rotted 2 days after I received it. I normally enjoy hello fresh but quality has gone down - they reached out to... See more

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Rated 3 out of 5 stars
Invited

While I love the recipes and options , I find the portion size is too small for almost $15 per person. I get way more food from take out with that price and the bonus is that I don’t have to cook. I... See more

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Rated 5 out of 5 stars
Invited

Have been looking for low sodium meal ideas and these recipes do not disappoint! Have loved all of them so far

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Rated 5 out of 5 stars
Invited

I am really enjoying the recipes and the food. Great amount for my husband and myself. The only thing I have a small beef about is that there was a few recipes missing. I like to keep them so I can... See more

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Rated 5 out of 5 stars
Invited

The food is fresh, the recipes are delicious and very clear and easy to understand -- I particularly love the photos of how small or what shape the vegetables need to be when prepared.

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Rated 3 out of 5 stars
Invited

The recipes are good, we haven't had many issues but had a few vegetables that were either not ripe or on the edge of being tossed, overall the meals are good for the price for the initial boxes, not... See more

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Rated 5 out of 5 stars
Invited

I’m enjoying Hello Fresh. Meals are delicious. Food is fresh. Cooking instructions easy to follow. Meal selection is incredible.

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Rated 2 out of 5 stars
Invited

the swedish burger was too salty, and didnt taste good, my kids didnt like it... pretty hard to miss a burger, but this one was a fail.

Rated 4 out of 5 stars
Invited

I haven't got my first box yet but i'm super excited to get it ! the app is very easy to navigate to choose meals!

Rated 5 out of 5 stars
Invited

The ingredients are all fresh and well portioned , and I'm able to get a good meal on the table quickly. No chance we'll get bored with all the choices .

Company replied

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Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

HelloFresh delivers weekly recipes and fresh ingredients straight to your doorstep, so you can cook delicious, quick, and healthy meals at home.


Contact info

3.9

Great

TrustScore 4 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars
Invited

I am a better cook because of Hello…

I am a better cook because of Hello Fresh! The meals are gourmet and Hello Fresh made it easy and fun to prepare. I have even hosted small dinner parties with my Hello Fresh kits and my guests were so impressed!

September 30, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're so happy to hear this! Thanks for sharing your HelloFresh experience! 💚

Rated 1 out of 5 stars
Invited

Don't send that is not good

Don't send that is not good. And not send me any Tomatoes

May 11, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for your review! We're so sorry to hear that you've had missing ingredients in your kit! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you.
Also, just a friendly reminder that we also offer a feature online where you can report quality and pick & pack issues. This can be found in the ‘Help Center & FAQ’. You can also find it by clicking https://www.hellofresh.ca/contact-page/self-report?origin=contact-page. 💚

Rated 3 out of 5 stars
Invited

Don't hate. Don't love. Too expensive.

Hard to cancel. We don't love a lot of the meals. Would appreciate a reminder email to choose meals or confirm the week ahead instead of just charging my card. Tried to cancel a couple of times and it just kept going. Many of our favourite meals aren't always on the menu and it is pretty pricey.

January 3, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thank you for sharing your HelloFresh experience! HelloFresh is a weekly subscription service, which means that orders are automatically processed once your account is activated. You can skip deliveries or cancel at any time prior to the cancellation deadline which is 4 days prior to your delivery at 11:59 PM PST. You can skip your weekly delivery in advance for any week you don't want a delivery, or you can turn off all future automatic subscription orders at any time and order on demand. You can do this immediately after placing your first order to keep your account from continuing until you are ready.💚

Rated 4 out of 5 stars
Invited

Quality and Variety

Quality- Food is very good quality
Portions are a good size for us
Has cut down on food waste
Variety is good so far

August 16, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're so happy to hear this! Thanks for sharing your HelloFresh experience! 💚

Rated 2 out of 5 stars
Invited

I earned so many credits and they don’t…

I earned so many credits and they don’t even apply to my order, there’s 0 rewards with Hellofresh and often I get bad items and even once my benefit for life was missing from the box. As well as this options are pretty meh.

The prices are also quite high, the add on prices are a bit insane. Most of the stuff is add on prices now which I think should just be included in the box. Makes it kind of meh.

I do like that you can track the boxes now though.

November 20, 2024
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for your review! Please note, customers can combine their credits with any active discounts on their HelloFresh account. For more details or help with your account, feel free to give us a call at +1-855-272-7002, send us a DM on social media, or chat with us 24/7 we’re always here to help and would love the chance to make it right.

Our pricing reflects our commitment to high-quality ingredients and the convenience of having fresh meals delivered straight to your door! 😋💚

Rated 5 out of 5 stars
Invited

Great food and great service

I like the fact that everything you need to make the meal comes with it. The recipe is easy to follow and the food is great. Works for me. Great selection of recipes to choose from. Price is good due to the rising cost of food in grocery stores.

September 15, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 4 out of 5 stars
Invited

Food is fresh and recipes are easy to…

Food is fresh and recipes are easy to follow! A bit expensive and sometimes things get forgotten but soooo fresh and always sooo tasty love the different spices and sauces!

May 20, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thank you for sharing your HelloFresh experience! We're so sorry to hear that you've had missing ingredients in your kit! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 3 out of 5 stars
Invited

Portions seem to be less and less

Portions seem to be less and less. I need to order the 4 person family because the 2 person isn’t enough to feed myself and my husband.

Produce is good. Always fresh looking.

April 14, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚

Rated 2 out of 5 stars
Invited

…Too much fuss and bother

I am a 91 year old lady and would prefer just plain meat, potatoes and veggie. No need to spice and sauce it up.

September 14, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚

Rated 4 out of 5 stars
Invited

I really like how easy the recipes…

I really like how easy the recipes are..especially for a busy family of four.
Just needs more variety. There are multiple weeks I dont find options for my family; either because we have already tried it or its so similar to something we have already tried. Ingredients are fresh for the first couple days but when ordering more then 3 nights the 4th night is looking a bit sad.

October 7, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thank you for sharing your HelloFresh experience! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚

Rated 3 out of 5 stars
Invited

Neither issue

Neither issue. Forgot it was coming! Won’t like won’t be using box #1 as too stupid for words🥴
Box # 2 I cancelled as its Turkey Time and that will take up most of the week food wise.
Will definitely do again and check it out if the menu is appealing. Probably kinda done with Turkey by then!
Will Review again after another couple of boxes.

October 3, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thank you for sharing your HelloFresh experience! 💚

Rated 5 out of 5 stars
Invited

Food arrived on time

Food arrived on time. It was as described

October 1, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚

Rated 3 out of 5 stars
Invited

Confused

That one cannot order just two meals per week

October 3, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! Our meal plan starts from 3 meals a week. You can check out all our plans and pricing at hellofresh.ca/plans/. 💚

Rated 5 out of 5 stars
Invited

Great food choices new recipes to try…

Great food choices new recipes to try and easy to use app with awesome delivery ! Thanks for helping me eat better ! Alot less Mr noodles and Kraft dinner for me!

October 1, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 1 out of 5 stars
Invited

Was charged and received an order even…

Was charged and received an order even after canceling my plan. Will not be ordering from here again.

October 3, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for your review! Please note, deactivating your account doesn’t affect any orders that have already been processed; it only applies to future deliveries. You can skip deliveries or cancel at any time prior to the cancellation deadline which is 4 days prior to your delivery at 11:59 PM PST. After the cut off when orders are placed, we are unable to cancel or change orders. We apologize for any inconvenience this may have caused. 💚

Rated 4 out of 5 stars
Invited

I love hallofresh boxes

I love hallofresh boxes, I love that you can chose out of your favorites I only had maybe 1 or 2 that I dint like out of 80 boxes i ordered and the ultimate kale cesear salad is my favorite so good :)

December 10, 2024
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We love to hear this! So happy to hear you are enjoying HelloFresh. 💚

Rated 5 out of 5 stars
Invited

Meals were really good

Meals were really good. Missing one ingredient in the smash burger, but was able to substitute from my kitchen.

September 5, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review!We're so sorry to hear that you've had missing ingredients in your kit! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 5 out of 5 stars
Invited

Loving Hello Fresh

I
Love the convenience of Hello Fresh. Everything we have had so far has been amazing. I would love to be able to do Hello Fresh more often.
Thanks

September 26, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚

Rated 3 out of 5 stars
Invited

Predatory UX, but a useful service

I am always suspicious that subscriptions are trying to trick me by praying on me to forget about it. I feel this a lot with hello fresh. I do not find it useful to “auto select” my meals and send me random ones if I forget to pick them, and hello fresh inconsistently reminds me to choose. It’s almost like they want me to forget. If something is rotten, I was refunded $2 even though I couldn’t make the meal. The MEAL is the value, it’s greater than the sum of its parts. I should be refunded the % of the meal related to the rotten ingredients

September 7, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We totally understand your frustration and apoogize for the inconvenience. If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

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