HelloFresh Canada Reviews 29,298

TrustScore 4 out of 5

3.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the ease of use, with many highlighting that the recipes are easy to follow and the instructions are clear. People find the service particularly convenient for saving time on meal planning and grocery shopping. The variety of meals is another selling point, with consumers enjoying the opportunity to try new foods and flavors. Consumers also appreciate the quality and freshness of the ingredients. The pre-portioned ingredients and kitted meals contribute to reducing food waste. However, there are mixed opinions about order and delivery services. While some customers have had issues with missing or damaged items, many others praise the company's customer service for quickly resolving these problems.

Based on these reviews

Rated 4 out of 5 stars
Invited

Meals are always good (but nothing ever blows my mind). Only worth it with 20% discount minimum. Lots of packaging but trade off is really easy cleanup. Vegetables have always been good qualit... See more

Company replied

Rated 4 out of 5 stars
Invited

Recipes have lots of flavour and always taste great. Recipes are easily adjusted and we often add more ingredients from our own fridge. The box is of good quality and can be used again. The foam in... See more

Company replied

Rated 4 out of 5 stars
Invited

Lots of food choices and quality for cost has you dead in middle between cheaper Chefs Plate, that's less options and quality and Good Food that's superior quality but quite expensive. You'd get 5 sta... See more

Company replied

Rated 4 out of 5 stars
Invited

Most of the recipes are fantastic however sometimes they can be overcomplicated. I love that i can try new spices and sauces without having to buy and possibly waste what isn't used. This has been a w... See more

Company replied

Rated 5 out of 5 stars
Invited

So far everything I’ve made has turned out great, the recipes are easy to follow along with. They also offer great substitute options if there are dietary needs or restrictions. To anyone starting... See more

Company replied

Rated 5 out of 5 stars
Invited

The variety of recipes, the quality of the ingredients, and the ease of delivery have been selling points. The improvement of my diet and the reignition of my passion in the kitchen have been why I ha... See more

Company replied

Rated 3 out of 5 stars
Invited

The minimum number of meals per week is 3, and each meal (for 2) is actually 2 meals. It’s too much, so we pause or service every 2 weeks so we can catch up but we get charged for the pause which is... See more

Company replied

Rated 3 out of 5 stars
Invited

The first few months have been good, ingredients are complete and delicious. But then this month, for 3 consecutive times, i have been missing an ingredient everyweek. Worst one was I didn’t get the c... See more

Company replied

Rated 3 out of 5 stars
Invited

Portions are very small. I won’t even bother ordering hamburgers anymore cause the buns are too small to put anything on. I order to portion meals and I can almost eat the entire thing and I’m an aver... See more

Company replied

Rated 3 out of 5 stars
Invited

Disappointed with some of the lack of seasoning the recipes have. Do not like when main ingredients are substituted. Some produce has been poor quality to frequently Not sure why some recipes are... See more

Company replied

Rated 3 out of 5 stars
Invited

I used Hello Fresh in the past when l was recovering from health issues, my experience was positive. However at that time by the end, l had found the portions reduced and l decided to end my meal... See more

Company replied

Rated 3 out of 5 stars
Invited

We thought this subscription would be beneficial now that we are empty nesters. I have always enjoyed cooking and can whip something up in a flash. Although some of the meals have been really good, I... See more

Company replied

Rated 4 out of 5 stars
Invited

Have only had first 3 Hello Fresh meals, but so far, so good! Communication is good before delivery… Ingredients truly fresh and labelled clearly. Each meal in separate sealed bag, very easy! Lots of... See more

Company replied

Rated 5 out of 5 stars

Amazing quality whole foods. Meets the dietary requirements for my chronic illness and my dads health, we have never been in better shape too! Thank you 🤍

Company replied

Rated 4 out of 5 stars
Invited

I enjoy having complete meals delivered so I just have to open the box, read the instructions and begin cooking. It's nice not having to plan and shop for meals 7 days a week. The odd time I have be... See more

Company replied

Rated 3 out of 5 stars
Invited

Pretty upset that I bought gift certificates at Costco that I can’t use or I’ll lose my discount. Gift cards are not discounts so they should not be treated the same. Probably won’t continue u... See more

Company replied

Rated 5 out of 5 stars
Invited

The way the boxes are delivered : ingredients are always kept cool. The recipes and clear, well-written, illustrated and helpful. The quality of the ingredients is generally very good. The taste of th... See more

Company replied

Rated 2 out of 5 stars
Invited

Quite often our meat is leaking and/or food is spoiled and/or we dont get the recipe card. One time, we even got entirely the wrong bag of food to go with the meal we ordered! We submit claims and cal... See more

Company replied

Rated 2 out of 5 stars

Good until they sent us the wrong meals one week. Customer service is non existent there’s no email address just a chat bot which is glitchy and unhelpful.

Company replied

Rated 4 out of 5 stars
Invited

Simplified cooking meals, saves me time at the grocery store. Opportunity to try new foods and most meals are ready in 30 minutes. Any issues with products were quickly resolved and credit applied t... See more

Company replied

Rated 4 out of 5 stars
Invited

The food itself is delicious and a good sized portion. Instructions are easy to follow. I like that I can get inspiration for new dinner ideas. Great for those nights when "what's for dinner?" makes... See more

Company replied

Rated 5 out of 5 stars
Invited

The product and service offers quality and value. The product is comprehensive with ingredients conveniently packaged along with easy-to-follow recipes. I like the flexibility and variety in the menu.... See more

Company replied

Rated 4 out of 5 stars
Invited

My orders have arrived on time and everything except one lime had been super fresh. My husband and I have loved everything we have made and my kids have liked some more than others but I will take... See more

Company replied

Rated 4 out of 5 stars
Invited

My issue is with the delivery. Last week the box was wet and one of the water pouches had a little leak in it. Same thing yesterday but also our box had clearly been tipped sideways and stuff was mess... See more

Company replied

Rated 5 out of 5 stars
Invited

Delivery to the door is fantastic. Packed on ice, food arrives cold/chilled. Ingredients are always fresh and of great quality. Recipe instructions are easy to follow. I love the variety of meals to c... See more

Company replied

Rated 5 out of 5 stars
Invited

Well, my son did the cooking, he looked like a proper chef, slicing and dicing he whipped up a feast. Even he is considering it worth getting again.

Company replied

Rated 4 out of 5 stars
Invited

Delivery request not honoured. I asked for it by my door as I have a disability but it is still usually left in lobby. Makes it much harder for me to get upstairs. I appreciate the recyclable packagin... See more

Company replied

Rated 5 out of 5 stars
Invited

I was very surprised when I received 2 boxes of HelloFresh We do enjoy the meals. These usually feed the five of us. The extra meal that we have will go to my I daughter who is batteling cancer now... See more

Company replied

Rated 4 out of 5 stars
Invited

The recipes are pretty easy (I don't have a lot of cooking experience). The meals are tasty. Some of the recipes I've made (prepared amount for 2 people) aren't really enough for 2 people. For examp... See more

Company replied

Rated 4 out of 5 stars
Invited

Really good food, well organised, arrives on desired day. I would like to be able to leave the previous week's cardboard box out to be collected when the new box comes, and reused by Hello Fresh.

Company replied

Rated 5 out of 5 stars
Invited

Overall I have had a good experience. I had a few items arrive not fresh and they refunded enough money easily I could replace those ingredients. Most of the meals were excellent. There were a few not... See more

Company replied

Rated 5 out of 5 stars
Invited

This company is amazing I’m loving the simple - fresh and healthy meals provided ! So easy to follow to instructions and every meal comes out tasting amazing!

Company replied

Rated 4 out of 5 stars
Invited

The recipes are easy to make and take very little time. I wish it included options for air fryers instead of frying on the stove. I have found some of the recipes to be too greasy because of the extra... See more

Company replied

Rated 5 out of 5 stars
Invited

I love that there is NO food waste. Everything is pre-measured. The meals are very flavourful; everything you need is in the bag -- each meal is kitted. The recipe cards are easy to follow. My hus... See more

Company replied

Rated 3 out of 5 stars
Invited

I don't know if the insulation goes in my cardboard recycling. The Orzo package was not sealed so they scattered all over the cut vegetables, counter and floor.

Company replied

Rated 3 out of 5 stars
Invited

It doesn't seem to matter what I type in these. I've never had a reply or shown any concern or interest to what I'm trying to say. I'd wouldn't mind a little feed back as well. I do have a few conc... See more

Company replied

Rated 5 out of 5 stars
Invited

My kit was missing the cheese and tortillas and my previous order the vegetables were rotted 2 days after I received it. I normally enjoy hello fresh but quality has gone down - they reached out to... See more

Company replied

Rated 3 out of 5 stars
Invited

While I love the recipes and options , I find the portion size is too small for almost $15 per person. I get way more food from take out with that price and the bonus is that I don’t have to cook. I... See more

Company replied

Rated 5 out of 5 stars
Invited

Have been looking for low sodium meal ideas and these recipes do not disappoint! Have loved all of them so far

Company replied

Rated 5 out of 5 stars
Invited

I am really enjoying the recipes and the food. Great amount for my husband and myself. The only thing I have a small beef about is that there was a few recipes missing. I like to keep them so I can... See more

Company replied

Rated 5 out of 5 stars
Invited

The food is fresh, the recipes are delicious and very clear and easy to understand -- I particularly love the photos of how small or what shape the vegetables need to be when prepared.

Company replied

Rated 3 out of 5 stars
Invited

The recipes are good, we haven't had many issues but had a few vegetables that were either not ripe or on the edge of being tossed, overall the meals are good for the price for the initial boxes, not... See more

Company replied

Rated 5 out of 5 stars
Invited

I’m enjoying Hello Fresh. Meals are delicious. Food is fresh. Cooking instructions easy to follow. Meal selection is incredible.

Company replied

Rated 2 out of 5 stars
Invited

the swedish burger was too salty, and didnt taste good, my kids didnt like it... pretty hard to miss a burger, but this one was a fail.

Rated 4 out of 5 stars
Invited

I haven't got my first box yet but i'm super excited to get it ! the app is very easy to navigate to choose meals!

Rated 5 out of 5 stars
Invited

The ingredients are all fresh and well portioned , and I'm able to get a good meal on the table quickly. No chance we'll get bored with all the choices .

Company replied

We perform checks on reviews


Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

HelloFresh delivers weekly recipes and fresh ingredients straight to your doorstep, so you can cook delicious, quick, and healthy meals at home.


Contact info

3.9

Great

TrustScore 4 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Invited

I wasn't impressed with this week's…

I wasn't impressed with this week's delivery. Poorly packaged with zero insulation. The ice packs and meats were on the bottom of the box and had leaked. There was NO insulation between the ice and the rest of the bags. Hopefully the contents of the bags weren't impacted. Someone was NOT paying attention at all.....

August 3, 2025
Rated 4 out of 5 stars
Invited

I’ve really enjoyed my experiences…

I’ve really enjoyed my experiences cooking with Pride products. They offer plenty of variety for main dishes, and it’s fun to try out new recipes with their ingredients. However, when it comes to salads or side dishes, it feels like the only option they consistently provide is spinach. A bit more variety in greens or fresh vegetable choices would really round out the experience.

October 29, 2024
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're so happy to hear this! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review. 😊💚

Rated 5 out of 5 stars
Invited

The delivery came early

The delivery came early, the ingredients were fresh and instructions simple to follow.

October 4, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're here to take the stress out of cooking! So happy you're loving HelloFresh! 💚

Rated 1 out of 5 stars
Invited

Meat wasn't great in the first…

Meat wasn't great in the first delivery, chicken was chewy as hell. Only got second delivery because I forgot to cancel it. Portion size isn't great. Honestly for thw cost i wouldn't recommend.

October 4, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We are sorry to hear that you recieved less that fresh quality ingredients. This is definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 5 out of 5 stars
Invited

The meals came with all you need…

The meals came with everything you need to make your meal! Fresh delicious and easy instructions

October 3, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We love to hear this! So happy to hear you are enjoying HelloFresh. 💚

Rated 5 out of 5 stars
Invited

Recipes are tasty and very easy to…

Recipes are tasty and very easy to prepare. Sometimes we need a bit of carbs but I usually get one focaccia each week to have on hand

May 29, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚

Rated 5 out of 5 stars
Invited

Takes the struggle out of going to…

Takes the struggle out of going to grocery store and buying more than you need k ky to throw it out late in the week because you either bought too much or you forgot what you bought ingredients for.

December 12, 2024
HelloFresh Canada logo

Reply from HelloFresh Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 1 out of 5 stars
Invited

The meals that came to my door were not…

The meals that came to my door were not what I had ordered and less servings

October 9, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We are sorry to hear you did not receive the meals of your choice. If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 4 out of 5 stars
Invited

Fun cooking new recipes …

I like the fact that I can skip a week or two depending on my schedule the app is very easy to navigate and so far the meals are very delicious and fresh produce always
I enjoy cooking this gives me the opportunity to try new recipes

October 15, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're so happy to hear this! Thanks for sharing your HelloFresh experience! 💚

Rated 5 out of 5 stars
Invited

The spices used are transforming meals…

The spices used are transforming meals into very satisfying suppers. I love that everything I need is included. Easy directions to follow. Always turn out well.

August 30, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're so happy to hear this! Thanks for sharing your HelloFresh experience! 💚

Rated 4 out of 5 stars
Invited

I definitely love the recipes and the…

I definitely love the recipes and the food always arrives fresh... My only complaint is it's difficult to cancel or pause your subscription so I make it a habit to go in and skip the weeks that I don't want and then unskip again if I change my mind.

October 14, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're here to take the stress out of cooking! So happy you're loving HelloFresh! 💚

Rated 4 out of 5 stars
Invited

i love the concept but i am on budget i…

i love the concept but i am on budget i really wish i could use this every week do you have promos

May 13, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! You can skip your weekly delivery in advance for any week you don't want a delivery, or you can turn off all future automatic subscription orders at any time and order on demand. You can do this immediately after placing your first order to keep your account from continuing until you are ready.
For further assistance, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat. 💚

Rated 4 out of 5 stars
Invited

Some items like the herbs are not so…

Some items like the herbs are not so fresh !!

September 29, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're so sorry to hear that you received less than fresh quality of ingredients from us! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 3 out of 5 stars
Invited

Pros and Cons of Hello Fresh

Enjoy the ease of meal prep. Produce received has not always been fresh. Missing items out of the bags - spices. Depending on meal choice - does not feed number of people indicated

October 13, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're so sorry to hear that you've had missing ingredients in your kit! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 3 out of 5 stars
Invited

I find the portions are to small that…

I find the portions are to small that you actually need 2 for one person. Which makes its not very affordable. I do like how easy they are.

October 6, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚

Rated 5 out of 5 stars
Invited

98% of the time it’s GREAT

98% of the time it’s GREAT! I was recently disappointed in the state of the cauliflower received and earlier this summer the green beans were brown/ spoiled but otherwise, the service/ product is fantastic! I would however like to receive the recycling option for the plastic wrap waste… thanks

March 7, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look