HelloFresh Canada Reviews 29,303

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They appreciate the ease of use, with many highlighting that the recipes are easy to follow and the instructions are clear. People find the service particularly convenient for saving time on meal planning and grocery shopping. The variety of meals is another selling point, with consumers enjoying the opportunity to try new foods and flavors. Consumers also appreciate the quality and freshness of the ingredients. The pre-portioned ingredients and kitted meals contribute to reducing food waste. However, there are mixed opinions about order and delivery services. While some customers have had issues with missing or damaged items, many others praise the company's customer service for quickly resolving these problems.

Based on these reviews

Rated 4 out of 5 stars
Invited

Meals are always good (but nothing ever blows my mind). Only worth it with 20% discount minimum. Lots of packaging but trade off is really easy cleanup. Vegetables have always been good qualit... See more

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Rated 4 out of 5 stars
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Recipes have lots of flavour and always taste great. Recipes are easily adjusted and we often add more ingredients from our own fridge. The box is of good quality and can be used again. The foam in... See more

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Rated 4 out of 5 stars
Invited

Lots of food choices and quality for cost has you dead in middle between cheaper Chefs Plate, that's less options and quality and Good Food that's superior quality but quite expensive. You'd get 5 sta... See more

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Rated 4 out of 5 stars
Invited

Most of the recipes are fantastic however sometimes they can be overcomplicated. I love that i can try new spices and sauces without having to buy and possibly waste what isn't used. This has been a w... See more

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Rated 5 out of 5 stars
Invited

So far everything I’ve made has turned out great, the recipes are easy to follow along with. They also offer great substitute options if there are dietary needs or restrictions. To anyone starting... See more

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Rated 5 out of 5 stars
Invited

The variety of recipes, the quality of the ingredients, and the ease of delivery have been selling points. The improvement of my diet and the reignition of my passion in the kitchen have been why I ha... See more

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Rated 3 out of 5 stars
Invited

The minimum number of meals per week is 3, and each meal (for 2) is actually 2 meals. It’s too much, so we pause or service every 2 weeks so we can catch up but we get charged for the pause which is... See more

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Rated 3 out of 5 stars
Invited

The first few months have been good, ingredients are complete and delicious. But then this month, for 3 consecutive times, i have been missing an ingredient everyweek. Worst one was I didn’t get the c... See more

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Rated 3 out of 5 stars
Invited

Portions are very small. I won’t even bother ordering hamburgers anymore cause the buns are too small to put anything on. I order to portion meals and I can almost eat the entire thing and I’m an aver... See more

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Rated 3 out of 5 stars
Invited

Disappointed with some of the lack of seasoning the recipes have. Do not like when main ingredients are substituted. Some produce has been poor quality to frequently Not sure why some recipes are... See more

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Rated 3 out of 5 stars
Invited

I used Hello Fresh in the past when l was recovering from health issues, my experience was positive. However at that time by the end, l had found the portions reduced and l decided to end my meal... See more

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Rated 3 out of 5 stars
Invited

We thought this subscription would be beneficial now that we are empty nesters. I have always enjoyed cooking and can whip something up in a flash. Although some of the meals have been really good, I... See more

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Rated 4 out of 5 stars
Invited

Have only had first 3 Hello Fresh meals, but so far, so good! Communication is good before delivery… Ingredients truly fresh and labelled clearly. Each meal in separate sealed bag, very easy! Lots of... See more

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Rated 5 out of 5 stars

Amazing quality whole foods. Meets the dietary requirements for my chronic illness and my dads health, we have never been in better shape too! Thank you 🤍

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Rated 4 out of 5 stars
Invited

I enjoy having complete meals delivered so I just have to open the box, read the instructions and begin cooking. It's nice not having to plan and shop for meals 7 days a week. The odd time I have be... See more

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Rated 3 out of 5 stars
Invited

Pretty upset that I bought gift certificates at Costco that I can’t use or I’ll lose my discount. Gift cards are not discounts so they should not be treated the same. Probably won’t continue u... See more

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Rated 5 out of 5 stars
Invited

The way the boxes are delivered : ingredients are always kept cool. The recipes and clear, well-written, illustrated and helpful. The quality of the ingredients is generally very good. The taste of th... See more

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Rated 2 out of 5 stars
Invited

Quite often our meat is leaking and/or food is spoiled and/or we dont get the recipe card. One time, we even got entirely the wrong bag of food to go with the meal we ordered! We submit claims and cal... See more

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Rated 2 out of 5 stars

Good until they sent us the wrong meals one week. Customer service is non existent there’s no email address just a chat bot which is glitchy and unhelpful.

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Rated 4 out of 5 stars
Invited

Simplified cooking meals, saves me time at the grocery store. Opportunity to try new foods and most meals are ready in 30 minutes. Any issues with products were quickly resolved and credit applied t... See more

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Rated 4 out of 5 stars
Invited

The food itself is delicious and a good sized portion. Instructions are easy to follow. I like that I can get inspiration for new dinner ideas. Great for those nights when "what's for dinner?" makes... See more

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Rated 5 out of 5 stars
Invited

The product and service offers quality and value. The product is comprehensive with ingredients conveniently packaged along with easy-to-follow recipes. I like the flexibility and variety in the menu.... See more

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Rated 4 out of 5 stars
Invited

My orders have arrived on time and everything except one lime had been super fresh. My husband and I have loved everything we have made and my kids have liked some more than others but I will take... See more

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Rated 4 out of 5 stars
Invited

My issue is with the delivery. Last week the box was wet and one of the water pouches had a little leak in it. Same thing yesterday but also our box had clearly been tipped sideways and stuff was mess... See more

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Rated 5 out of 5 stars
Invited

Delivery to the door is fantastic. Packed on ice, food arrives cold/chilled. Ingredients are always fresh and of great quality. Recipe instructions are easy to follow. I love the variety of meals to c... See more

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Rated 5 out of 5 stars
Invited

Well, my son did the cooking, he looked like a proper chef, slicing and dicing he whipped up a feast. Even he is considering it worth getting again.

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Rated 4 out of 5 stars
Invited

Delivery request not honoured. I asked for it by my door as I have a disability but it is still usually left in lobby. Makes it much harder for me to get upstairs. I appreciate the recyclable packagin... See more

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Rated 5 out of 5 stars
Invited

I was very surprised when I received 2 boxes of HelloFresh We do enjoy the meals. These usually feed the five of us. The extra meal that we have will go to my I daughter who is batteling cancer now... See more

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Rated 4 out of 5 stars
Invited

The recipes are pretty easy (I don't have a lot of cooking experience). The meals are tasty. Some of the recipes I've made (prepared amount for 2 people) aren't really enough for 2 people. For examp... See more

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Rated 4 out of 5 stars
Invited

Really good food, well organised, arrives on desired day. I would like to be able to leave the previous week's cardboard box out to be collected when the new box comes, and reused by Hello Fresh.

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Rated 5 out of 5 stars
Invited

Overall I have had a good experience. I had a few items arrive not fresh and they refunded enough money easily I could replace those ingredients. Most of the meals were excellent. There were a few not... See more

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Rated 5 out of 5 stars
Invited

This company is amazing I’m loving the simple - fresh and healthy meals provided ! So easy to follow to instructions and every meal comes out tasting amazing!

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Rated 4 out of 5 stars
Invited

The recipes are easy to make and take very little time. I wish it included options for air fryers instead of frying on the stove. I have found some of the recipes to be too greasy because of the extra... See more

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Rated 5 out of 5 stars
Invited

I love that there is NO food waste. Everything is pre-measured. The meals are very flavourful; everything you need is in the bag -- each meal is kitted. The recipe cards are easy to follow. My hus... See more

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Rated 3 out of 5 stars
Invited

I don't know if the insulation goes in my cardboard recycling. The Orzo package was not sealed so they scattered all over the cut vegetables, counter and floor.

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Rated 3 out of 5 stars
Invited

It doesn't seem to matter what I type in these. I've never had a reply or shown any concern or interest to what I'm trying to say. I'd wouldn't mind a little feed back as well. I do have a few conc... See more

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Rated 5 out of 5 stars
Invited

My kit was missing the cheese and tortillas and my previous order the vegetables were rotted 2 days after I received it. I normally enjoy hello fresh but quality has gone down - they reached out to... See more

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Rated 3 out of 5 stars
Invited

While I love the recipes and options , I find the portion size is too small for almost $15 per person. I get way more food from take out with that price and the bonus is that I don’t have to cook. I... See more

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Rated 5 out of 5 stars
Invited

Have been looking for low sodium meal ideas and these recipes do not disappoint! Have loved all of them so far

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Rated 5 out of 5 stars
Invited

I am really enjoying the recipes and the food. Great amount for my husband and myself. The only thing I have a small beef about is that there was a few recipes missing. I like to keep them so I can... See more

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Rated 5 out of 5 stars
Invited

The food is fresh, the recipes are delicious and very clear and easy to understand -- I particularly love the photos of how small or what shape the vegetables need to be when prepared.

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Rated 3 out of 5 stars
Invited

The recipes are good, we haven't had many issues but had a few vegetables that were either not ripe or on the edge of being tossed, overall the meals are good for the price for the initial boxes, not... See more

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Rated 5 out of 5 stars
Invited

I’m enjoying Hello Fresh. Meals are delicious. Food is fresh. Cooking instructions easy to follow. Meal selection is incredible.

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Rated 2 out of 5 stars
Invited

the swedish burger was too salty, and didnt taste good, my kids didnt like it... pretty hard to miss a burger, but this one was a fail.

Rated 4 out of 5 stars
Invited

I haven't got my first box yet but i'm super excited to get it ! the app is very easy to navigate to choose meals!

Rated 5 out of 5 stars
Invited

The ingredients are all fresh and well portioned , and I'm able to get a good meal on the table quickly. No chance we'll get bored with all the choices .

Company replied

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Company details

  1. Online Food Ordering Service
  2. Food Products Supplier

Written by the company

HelloFresh delivers weekly recipes and fresh ingredients straight to your doorstep, so you can cook delicious, quick, and healthy meals at home.


Contact info

3.9

Great

TrustScore 4 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week


Rated 3 out of 5 stars
Invited

Pros and Cons of Hello Fresh

Enjoy the ease of meal prep. Produce received has not always been fresh. Missing items out of the bags - spices. Depending on meal choice - does not feed number of people indicated

October 13, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're so sorry to hear that you've had missing ingredients in your kit! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 3 out of 5 stars
Invited

I find the portions are to small that…

I find the portions are to small that you actually need 2 for one person. Which makes its not very affordable. I do like how easy they are.

October 6, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚

Rated 5 out of 5 stars
Invited

98% of the time it’s GREAT

98% of the time it’s GREAT! I was recently disappointed in the state of the cauliflower received and earlier this summer the green beans were brown/ spoiled but otherwise, the service/ product is fantastic! I would however like to receive the recycling option for the plastic wrap waste… thanks

March 7, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We love to hear this! So happy you are enjoying the HelloFresh experience! 💚

Rated 4 out of 5 stars
Invited

The meals are great & save time grocery shopping!

The meals are great & save time shopping for groceries. The recipes are a little confusing & have to be reread to understand some of them!

October 3, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thank you for sharing your HelloFresh experience! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚

Rated 4 out of 5 stars
Invited

Excellent food

Excellent food, but missing 1 serving, for one perso, also my declining health make it difficult to cook. HTHM is more suitable.

September 26, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! Thanks for your review! We're so sorry to hear that you've had missing ingredients! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 2 out of 5 stars
Invited

I want to cancel Hellofresh

I want to cancel Hellofresh. Why do I have a delivery tomorrow when I did not even receive an email to choose my meals or the opportunity to postponed. I do ot like your system at all...

September 25, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We are sorry to hear that you received an unwanted box. To give you some context, HelloFresh is a weekly subscription service, which means that orders are automatically processed once your account is activated. You can skip deliveries or cancel at any time prior to the cancellation deadline which is 4 days prior to your delivery at 11:59 PM PST. If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 3 out of 5 stars
Invited

Just joined

Just joined. Gave my details. They sent parcel to old address. No option except for me to go pick it up. Chatting takes so much time! Spent a couple hours in total trying to sort out all the info and details.
Didn’t receive that free breakfast they advertised. Let’s see how week two goes!

October 5, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We are sorry to hear that your box was delivered to your old address. We apologize for the inconvenience. If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you.
For free breakfast items to be included with your order, kindly make sure to manually add them each time after selecting your meals to ensure you receive them every week. 💚

Rated 4 out of 5 stars
Invited

Menus are good and a variety of…

Menus are good and a variety of choices. However delivery often incurred issues to my semi rural location with being dropped off at an incorrect address (courier problem not Hello fresh). Some of the product e.g. spinach and bok choy looks sad when not cooked right away.

May 10, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're so sorry to hear that you received less than fresh quality of ingredients from us! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

Rated 5 out of 5 stars
Invited

This is awesome

Since me and my boyfriend started this we eat so much healthier its cheaper than going to the grocery store and its still all fresh produce

October 1, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're here to take the stress out of cooking! So happy you're loving HelloFresh 💚

Rated 4 out of 5 stars
Invited

Good ideas

It wasn't delivered to the right door, so it was sitting in the sun for awhile before we realized it was there. Food and ideas were great but there was a ton of packaging. I would have continued but currently doing an allergy test where I am on a vegan diet with no garlic and there were no food options available which was very disappointing.

September 12, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We are sorry to hear that your order was not delivered accurately. You can always add delivery instructions to ensure the box is delivered to the right place. We list ingredients at least 4 weeks in advance so you can make meal choices that work with your dietary needs. However, depending on the severity of your allergy we may not recommend HelloFresh as we unfortunately cannot guarantee no cross contamination within our products. 💚

Rated 3 out of 5 stars
Invited

The karaage chicken bowl was not so…

The karaage chicken bowl was not so appetizing chicken was ok but the coleslaw and rice did not go well together in our opinion. Do not want this again

September 28, 2025
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Reply from HelloFresh Canada

We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚

Rated 5 out of 5 stars
Invited

Restarted my subscription

Restarted my subscription. The recipes were newer and more exciting. Enjoyed a steak dish for no extra fees and a wonderful chicken sika. Food was fresh and tasty and more than enough for two people and leftovers. Well done

October 3, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're so happy to hear this! Thanks for sharing your HelloFresh experience! 💚

Rated 5 out of 5 stars
Invited

So far so good…

The menus selected have been as good s as anticipated and to date the produce has been fresh with one exception.

September 20, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're so happy to hear this! Thanks for sharing your HelloFresh experience! 💚

Rated 5 out of 5 stars
Invited

Great recipes, but needs tweaking

Great food and great recipes. Although I wish you had a program for single meals, for single people. Sometimes it’s too much food and some goes to waste for 1 person. I love soups, but I have found a lot of the recipes are watery and not much flavour.

July 23, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thank you for sharing your HelloFresh experience! Thanks for the feedback, we appreciate it and we'll pass it along to our team for their consideration. 💚

Rated 4 out of 5 stars
Invited

Many Advantages to Hello Fresh

Hello Fresh is a dependable service with many yummy and easy to cook meals. Having these meals on hand means I don’t always have to figure out what to have for dinner. It allows me to try flavours from different cultures that I would not try on my own because they would require many spices that I don’t have. I’ve also learned a few cooking techniques that I can use in my own home cooking. Hello Fresh is flexible enough to be able to cancel a weeks order if we are away. My only complaint is that most of their recipes contain too many carbs and not enough protein.

October 12, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

We're so happy to hear this! Thanks for sharing your HelloFresh experience! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review. 😊💚

Rated 1 out of 5 stars
Invited

Rancid meat and zero customer service.

I filed two reports that in our last kit the kernel corn was sour and the ground pork was rancid. No one responded. We will be canceling the account indefinitely.

September 24, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for the review! We're so sorry to hear that you received less than fresh quality of ingredients from us! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel as well so we can report this and make it up to you. 💚

Rated 4 out of 5 stars
Invited

Overall good, have a little critique.

Delivery was seamless, food was very tasty. Packaging well done, low waste.
As a criticism, all of the portions of veggies was too low for me, received a tiny red pepper, added another, little bag of mixed veg, added 2 carrots, celery and onion. All else was perfect portions.

October 1, 2025
HelloFresh Canada logo

Reply from HelloFresh Canada

Thanks for your review! We're so sorry to hear that you've not had a positive experience with the portion of the ingredients! That's definitely not acceptable! If you have not already, please give us a call at +1-855-272-7002 or DM us on Social Media channel we are available 24*7 via chat as well so we can report this and make it up to you. 💚

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