SAS Reviews 1,351

what is wrong with these airlines that you cannot change your email with them? It's possible to do it with my bank (much higher stakes) but not SAS, with whom I fly a few times a year. Seriously, are their IT systems in the 90s still?? And no, I don't mean email for communication, I mean the username that you insist must not change

Booked with this airline for the first and last time. Placed two bookings for the same outbound flight but different return date. Months later, was advised that my flight had been changed for one of the bookings but not the other from Friday evening to Friday morning as they had overbooked. Was unable to keep both bookings at my original requested time so ended up having to changing both to the earlier time and 3 passengers losing a day of work, all to waste more time during the layover.

So far 100% likelihood of flight being rescheduled so would not use again.

For some reason I cannot change my bookings online, and I‘m requested to call. It seems impossible to get anyone on the line. Tried twice with waiting time exceeding 45 Minutes (!). It’s a unpleasant experience indeed. Will I book with SAS again… It’s a first time and I’m honestly not sure 🤔 whether it will be a last time as well, to be honest. This experience sure leaves me somewhat underwhelmed if not concerned

Beyond bad - ryanair at least answers their chat and has a proper FAQ.

They won't tell you that 2x23 won't be summed together. Why would it? Why would FAQ mention it or why would they answer?

Rude, unhappy employees (no wonder since they are working in such an airline) and the general "I don't give a f" attitude.

I can't believe such an airline has Scandinavia in its name. Shameful!

Trying to contact Customer Services by phone is ridiculous. Over 30 mins on hold the other day, now 2 more attempts to reach them again today with similar timescales on hold. I need to change a name on the booking and this can only be done by phone as it is chargeable - this was advised by the web chat after about 20 mins of trying to communicate with a real advisor.

After checking in Web boading pass print didn't work. Possibly because of two flights that were involved and a stop over. Then AI assistance was no help at all, chat support with agent was not available even during the time advertised as available. Which is false advertizing. Then after waiting 20 minutes the next day for a agent on the phone, they were rude and aforded no support or curiosity why their system failed. Very poor for a airline that charges more than many others expect better customer service. Please check you online coding and fix the bug that caused boading pass not to print. Improve customer support to help customers and not pass the buck.

The worst service I have ever encountered. My plane was delayed flying from Copenhagen to LA, the check-in line made my transfer even longer. The next plane to Austin left without me. The customer service ladies, when they saw me (because I came at 6:20) they almost hid under the counter to leave them alone!! After a while....they packed up and went home at 6:30. Incredible.. I had to book a hotel on my own. And of course ,guess what? SAS refuses to compensate me for the hotel!! NEVER again with SAS!! Bravo for the amateur approach of the SAS staff at the LA airport! Avoid like the plague!!!

I booked a rental car through the SAS website. No flight, no payment — I just needed to cancel the booking.
That was 5 days ago.

Since then I’ve:

Emailed 4 different SAS addresses (all bounced).

Waited over 2 hours in live chat — no human ever responded.

Tried Facebook, Instagram, TikTok and Twitter — I was ignored or blocked.

Contacted Europcar, who referred me back to SAS.

Contacted CarTrawler, who couldn’t even find the booking.

Waited on hold with SAS support while a saxophone slowly melted my brain.

To this day, no one has cancelled my booking or confirmed that I won’t be charged up to €1,700 for something I never used.

I have never felt so powerless as a customer.

It’s a shame I can’t give minus five stars — that’s what this experience truly deserves. One star is generous.
SAS: you should be ashamed of the way you treat people. I will never fly with you again, and I will warn others as far and wide as I can.
Enjoy your hold music. I won’t be back.

(And yes — I’ve ticked the box to “let SAS know” by sending this review to an SAS emailadress.
Based on how many of their emails bounce or go unanswered, I’m sure this one will be lovingly ignored as well.)

Flight times changed by SAS, then wrong leg of flight cancelled by them. Refused to reinstate tickets after their own mistakes and suggested I rebooked and foot the bill of the tickets which had gone up by 250% myself. DO NOT TRUST

Enrolled in SAS EuroBonus. Flew with a partner airline in an eligible fare class, but no points were posted. Tried twice to claim missing points via the SAS webform, but ignored each time.

Kind of hassle, they damaged me the luggage, then when i did the claim. They asked for the luggage invoice (luckily I have even that this is normally not needed) and for a certificate of reparation (which is their liability, fortunately i found an online shop to issue this for a fee).
But since then they are doing the dead beetle not to pay the money. Very terrible service compared to other airlines operating in Europe, even low cost airlines don't do this sort of hassle. Lufthansa with a layover is better than this scam.

Our experience with SAS has been one of the worst I’ve had with any airline. Their phone support is shockingly bad — we consistently waited over an hour to speak to someone, and several times the call just dropped after that long wait. When we did finally get through, the agents were incompetent and careless: they incorrectly updated my father-in-law’s flight to the wrong date and time, charged him in the wrong currency, and overcharged him by nearly $1k. SAS refused to take responsibility for this mistake and denied any refund.

Their chat support is no better — after 40 minutes of waiting for a live agent, we never connected and weren’t even given a place in the queue.

To make matters worse, there’s no family boarding policy, even for a visibly pregnant woman and a two-year-old child. The gate agents were rude and dismissive, showing zero empathy or flexibility.

SAS presents itself as a full-service airline, but our experience suggests otherwise. Between the dishonest support, costly mistakes, and lack of basic customer care, I strongly urge others to choose a different airline. SAS made our trip far more stressful than it should have been, and they lost our trust.

Luckily they are supposed to be efficient and are proud to be all Scandinavian. They cancel the flight without any notice beforehand, neither an email nor a text message. Unreliable worse than Wizz Air and Ryanair, it's a company that literally sucks!

Absolutely horrrible experience. (Alas, I never read reviews before booking with this airline.) The agents are untrained, unprofessional, they can cancel your reservation if they get angry at you and then blame it on you. Every time you call, the call gets interrupted after an hour. based on my experience, this company is a fraus company and will rob you. Never do business with SAS.

I fly at least once a month and this is quite literally the worst airline I have ever flown with. I had a connection in Amsterdam with Stockholm as the final destination and my checked bag didn’t arrive with me. It is now the FOURTH day that I am in Stockholm and I haven’t received my case yet. We called and the suitcase has arrived in Stockholm but they had no idea when the case would be delivered to where I am staying. I am still waiting for them to contact me regarding delivery. I am trying to understand why it’s not their first priority to deliver my case to me when it’s been in Stockholm for over 24 hours sitting at the airport. I arrived with only the clothes on me and nothing else so I am checking my phone every 15 minutes in anticipation of receiving an update about when my case will be delivered so needless to say, vacation is not going very well. Won’t ever fly with them again. The staff at the gate were also extremely rude and lied to me that there was no room on the plane for my trolly and made me check it at the gate only to find out that there was a TON of space in the overhead compartment when I boarded. I would highly advise to avoid this terrible airline at all cost. Terrible mistake flying with them!!!

we booked a return ticket on Norwegian airlines, 10kgs luggage .. no problem on the way but coming back, we were fined 50 euro each for no luggage allowances..
THIS IS ABSOLUTELY A DISGRACE.. it does not make sense. AIRLINES NEED TO STOP CREATE CONFUSION with their luggage policy...
i thought Ryanair was tricky!! Would never have thought a regular and scandinavian airline would have been so cunning!! Would not use it again.

I was shocked what a sh*** airline this is.
Trash level worse than Ryanair.

1) boarding into hot cabin no APU running no a/c running. Nowhere to bw found but in the center of global stupidity !!

2) full eco config on a major legacy carrier ??
Ridiculous !!

3) zero service !!
Not even a 50 cent water bottle on a 2 hour flight ??!! Unbelievable !!

4) no emails ever answered !!

5) callcenter ?? No way !!

6) no mileage credit granted even for a much to expensive ticket !!
You wont believe it !!

Airline SCAM at its best !!

A national embarrassment !!

We’ve bought tickets 4 months in advance and we had unforeseen events which caused us to cancel both flights.
We only recovered the tax fees (not even 15% of the tickets) and lost around 580€ while SAS can just sell our tickets again with a 3 months timeline.

I find it really unfair and nothing was possible with their customer service support. I expected to have a voucher or something that I could use to compensate this loss… I don’t recommend booking flights with SAS.

I recently traveled with SAS and faced numerous issues that significantly impacted my trip.​

Flight Cancellation: Our initial flight from Amsterdam to Copenhagen was canceled without prior notice.​
Lack of Communication: We were rebooked on a JetBlue flight to New York, but our checked luggage didn't make it.​
Delayed Baggage: It took several days to retrieve our luggage, causing inconvenience and additional expenses.​
Return Flight Issues: Our return flight was delayed by four hours, leading to a missed connection and further delays.​
Overall, the experience was stressful and disappointing. I expected better communication and service from SAS.

this company is a complete disaster. I have tried to check in online. after recording 5 different passport details the form does not accept the address we're staying at, even though I recorded it exactly as described. no customer service can be reached, not even a chatbot. stay clear of this airline. worst "service " ever