Jacek

The worst service I have ever encountered. My plane was delayed flying from Copenhagen to LA, the check-in line made my transfer even longer. The next plane to Austin left without me. The customer service ladies, when they saw me (because I came at 6:20) they almost hid under the counter to leave them alone!! After a while....they packed up and went home at 6:30. Incredible.. I had to book a hotel on my own. And of course ,guess what? SAS refuses to compensate me for the hotel!! NEVER again with SAS!! Bravo for the amateur approach of the SAS staff at the LA airport! Avoid like the plague!!!