PE

Phil E

United Kingdom

Reviews

Review of Ferryhopper

Rated 2 out of 5 stars

Bait&switch

Classic bait&switch.
Shows prices that appear cheaper than booking directly with the ferry company initially, only to slap a booking fee at the end. Ended up paying almost 10 euro more than directly with company.

May 26, 2025
Unprompted review

Reply from Ferryhopper

Hi Phil,

Thanks for letting us know about your experience. We understand your concerns regarding the pricing and booking fee. Our system reflects the prices provided directly by the ferry companies, and we aim to ensure transparency throughout the booking process. The booking fee, which is displayed before finalizing the purchase, helps us deliver our ticketing service and maintain high-quality offerings.

If you believe there was a discrepancy in the pricing, we encourage you to reach out to our Customer Service team via our chat feature so we can investigate this further. Your feedback is invaluable, and we’re committed to improving your experience.

Warm regards,
The Ferryhopper Team

Review of Booking.com

Rated 2 out of 5 stars

what's the deal with the sign-in?

what's the deal with the sign-in?? Why make me set up a password if you're going to ignore it anyway and send a code each time. Now you automatically set up an account for an email address I mistakenly used, rather than saying "no account associated with this email address" like every other sane company

May 26, 2025
Unprompted review

Review of SAS

Rated 2 out of 5 stars

what is wrong with these airlines that…

what is wrong with these airlines that you cannot change your email with them? It's possible to do it with my bank (much higher stakes) but not SAS, with whom I fly a few times a year. Seriously, are their IT systems in the 90s still?? And no, I don't mean email for communication, I mean the username that you insist must not change

May 18, 2025
Unprompted review

Review of Optimalprint

Rated 1 out of 5 stars

Drafts removed without notice

Drafts removed without notice. Hours of work wasted - very disappointing

EDIT: the response below gas-lighting you when they know well they've had a website outage and lost many drafts. Dishonest behaviour

May 9, 2025
Unprompted review

Reply from Optimalprint

Hi Phil,

Thanks for providing us with your feedback about your experience.

I'm truly sorry to hear this, and I completely understand how upsetting and frustrating it must be to lose something you've spent so much time and effort on. We know how important your creations are, and it's incredibly disappointing to experience something like this, especially without any warning.

To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.

Kind regards,
Edenbeth from Optimalprint

Review of Simply Wall St

Rated 2 out of 5 stars

Spamming my mailbox

Keep sending emails I never subscribed to and the 'unsubscribe' button just will not work. If that's how they handle data that does not fill me with trust to buy a plan

March 27, 2022
Unprompted review

Reply from Simply Wall St

Hi Phil,

So sorry to hear about this incident regarding email subscription.

You might have unsubscribed from a specific list only hence it is really possible to still get other emails. Nevertheless, we are still investigating this as you mentioned that the unsubscribe button didn't work for you.

Once again, apologies for the inconvenience caused.

Regards,
The Simply Wall St Team

Review of Travel19

Rated 1 out of 5 stars

Textbook bait and switch

Textbook bait and switch

Tests at the advertised price are sold out. But, of course, you only find that out after spending a substantial amount of time to fill out the information

August 23, 2021
Unprompted review

Review of Yodel by InPost

Rated 1 out of 5 stars

No *actual* attempt at delivery

Baffling to say the least. I just saw the courier through the window turn around without leaving the vehicle and attempting delivery. Minute later tracking updates to: We tried to deliver your parcel but couldn't access the property.

November 11, 2020
Unprompted review

Reply from Yodel by InPost

Hi, I am sorry to hear of your experience so far. I would really like to have a look into this for you. Please could you email socialmediaescalations@yodel.gnatta.com with the delivery address, full name, tracking number and a link to the review? Thank you, Yodel Social Media Team.

Review of Box.co.uk

Review of Parcelforce Worldwide

Rated 1 out of 5 stars

Do they ever deliver?

For the umpteenth time now, instead of attempting delivery, they just leave the parcel at the local Post Office for me to collect.

May 28, 2020
Unprompted review

Reply from Parcelforce Worldwide

Hello Phil - I'm really sorry to read of the service you've been receiving and I can understand your frustration.

Drivers should definitely be going to the delivery address and this clearly needs to be raised with the relevant depot.

In order to do this, I need either a tracking number or your address, so that I can identify the driver and the depot they work out of.

I've therefore sent you a direct message to enable you to share this info with me.

Review of UPS UK

Rated 1 out of 5 stars

Light years behind DPD

No real attempt at delivery made, apparently I was unavailable (during lockdown). Online system says this was the second attempt (which it wasn't) and, to top it all off, to make any changes or leave instructions to the driver, I have to register and create an account on UPS.com. UPS management team, whatever you're making, it's too much!

April 27, 2020
Unprompted review

Reply from UPS UK

Hi Phil,
We're really sorry to hear of your experience with us. Could you please email us at uktrustpilot@ups.com and be sure to include your tracking number, our team will get back to you shortly.
^LK

Review of Levi's

Rated 1 out of 5 stars

Order dispatched and then Levi's changed their mind

Order made on 11th and dispatched on 13th. Then, mid-delivery, Levi's decided they wanted my order back and had it shipped back to them without contacting me at all. Now they processed a refund. In all that time, I was never contacted about what actually happened. Order never received. It's almost like they don't want your money.

January 22, 2020
Unprompted review

Review of Levi Strauss & Co.

Rated 1 out of 5 stars

Order dispatched and then Levi's changed their mind

Order made on 11th and dispatched on 13th. Then, mid-delivery, Levi's decided they wanted my order back and had it shipped back to them without contacting me at all. Now they processed a refund. In all that time, I was never contacted about what actually happened. Order never received. It's almost like they don't want your money.

January 21, 2020
Unprompted review

Review of Decathlon UK Ltd