"Disastrous Experience: SAS Exploits Disabled Passenger and Refuses Refund
I purchased two seats for myself in advance to accommodate my walking aids (canes), as I am a disabled individual. Despite this, SAS inexplicably cancelled one of my seats just minutes before boarding, claiming the tickets were incorrectly purchased. However, I had booked these tickets months earlier through their website with no issues, and I had even received two boarding passes upon arrival at the airport.
It was only at the gate, and without my knowledge, that they decided to cancel my seat to cover up their own error. When I tried to resolve the situation, SAS not only refused to refund me but also ignored my emails, falsely claiming I had cancelled the ticket—this is a blatant lie.
It is beyond appalling that SAS would exploit a disabled senior on a fixed income in such a callous manner. I’ve lost over \$500 because of their negligence, and I will never fly with this disgraceful airline again. One star is far too generous.