Figleaves Reviews 2,587

I returned a couple of items to Figleaves about 3 weeks ago. I heard nothing and 3 days ago, having read recent trustpilot reviews, felt trepidation. However, I contacted Simply Be on their chat - they gave me a link to a Figleaves form - I heard back within a day - I provided evidence of the return (Royal Mail tracked delivery and the returns form) - Figleaves have now confirmed they’ve refunded the monies. Seems decent enough service on this occasion.

AVOID AVOID AVOID

Experiencing the same as the below reviews. Returned 2 parcels containing over £80 worth of goods, 2.5 weeks ago and not heard anything from Figleaves.

Tried to follow up in many different ways and have got no where. Thought I was getting somewhere by contacting them through Facebook Messenger but I followed what they asked me to do and have still been ignored.

Please note Figleaves/Simple Be - I will be taking this further as this is fraud.

I returned my items over 3 weeks ago via My Hermes pick up service and no one in the company can tell me where my parcel is. When I try to phone or email they just tell me they can not even find my account let alone my return (after being on hold for over half an hour) and pass me on to another company/department, they pass me round and then tell me someone will be in touch via email. They then email back with another email address to sent my query to, and we go round in a new circle. No one seams to care at all. All I want is my refund and to talk to someone that can help.

Absolute scam.
Returned items over two weeks ago, no refund processed at all! So now they have their stock back and my £55. Customer service is also non existent with Figleaves or SimplyBe! Absolutely vile, I am contacting action fraud.

I have returned several items on Feb 26 th via a Hermes drop off shop , and still NO REFUND. IMPOSSIBLE TO GET HOLDOF THEM AS THEY HAVE CHANGED COMPANIES AFTER GIVING THEM MY MOB NUMBER AND E MAIL ADDRESS. Rubbish customer service

I ordered two items that did not fit. I returned them with the return label through the post office. This is now 5 weeks ago and I am being told my post office receipt is not sufficient to track the parcel and I will not get my refund! Am outraged and will never order through figleaves again!

Very poor inventory limited sizes in most items

Not great customer service. The strap on my dress broke on the first wear in the first lockdown. I wasn't able to get to a post office to return it right away. They didn't offer any apology or compensation. They just said return it within the given time or else.... I mean, should a dress break on first wear? No and it wasn't their fault as it was by Seafolly but they could have expressed it better.

They were just not very pleasant to deal with and not what I would have expected

I have been ordering online with figleaves a few times over the years (last one was in January this year). I havent had any problems with the merchandise. The delivery has always been prompt and correct.

I haven't had the need to contact customer services as I haven't had any problems with my order.

AVOID! Horrible customer service. Horrible (and expensive) return process. Mediocre quality.

After reading the below reviews I'm sorry I ever ordered from Figleaves. Exactly the same sentiment - I ordered 2 sports bras in Oct 2020 which never arrived. I was told to wait until they had been returned to their depot before they would process a refund, I have patiently waited given current situation and now requesting a refund as their logistics have clearly lost the item. I was told to either 1) wait some more, 2) ask my bank for a refund.... I bought from Figleaves not my bank!! I had to request for complaint procedure 3x before they gave me the same email address I was already messaging. Incredibly poor attitude from the team, not apologetics or helpful and I'm 85GBP out of pocket with no resolution. DO NOT BUY FROM HERE.

Poor customer service, no resolution to previous mistakes on figleaves part, bad communication and no intention to actually help!
They sent me the wrong item and apologetically re-ordered the correct size by phone which was very helpful and polite. Then another colleague calls within an hour or so to tell me it was an American size and she will call back with a resolve, which she never did. In fact she didnt know her UK/US conversions accurately. Next thing I knew she sent a text and issued a refund, NOT AS SHE INITALLY SAID SHE WOULD.
Yet I still saw the basque online in the colour and size I wanted, They go up a UK size L for goodness sake.
My bra is also faulty, now and having contacted them today there's nothing that they will do about their previous mistake!
On top of that she was sending smiley faces knowing she wasn't being helpful. All I did was ask for was the black to be priced similar to the white basque as that's what I initially ordered and wanted. IN THESE UNCERTAIN TIMES KEEPING THE CUSTOMER SHOULD BE OF TOP PRIORITY! EVEN TRYING TO OFFERING AN ALTERNATIVE OR BEING APOLOGETIC WOULD HAVE BEEN HELPFUL. I wasted 30mins on Figleaves chat for nothing.

Once I use my gift card that was issued to me a while back for the same reason; misguided on sizes by a staff member I won't be ordering form Figleaves again.

Refusal to refund untracked order:
I made an order number 13765878 from Figleaves,which was dispatched on the 12th Otober untracked and never arrived.I have asked neighbours and postal office but they don’t know nothing about it.
My adress is correct and so I have contacted your customer service to ask a Customer service told me I had other previous order that hadn’t been delivered either so I should ask for a refund to my credit card/bank because they “believe” that I did receive the order.
How can they afirm that of the service is untracked???
After insisting that they solved the issue or else i would have to resort to Resolver,they preferred i wrote a complaint on Resolver and each answer is worst than the previous.
Disrespectful and almost insinuating I am lying.Terrible customer service and defensive.They just insist I complaint to my bank.But I didn’t buy it from my bank,it’s not their responsibility to resolve.I bought from Figleaves!
I ask that you personally take this matter in your hands and please make it right.
After sending emails to CEO,head of customer service,JD Williams who owns them and N Brown Group,they tell me they don’t know Figleaves!
I will wait for my refund.

Poor customer service.
My mother recently ordered a silk pyjama set from them in the size XL and they dare to send her a size M instead! I understand that mistakes happen, but when I returned it to them with express delivery (so the right size would be here by Christmas), they decide the best way is to send a right size back to me by road (it has now taken over two weeks) or to yet again pay extra for quick delivery...
Now I've spent over 50€ on delivery alone and still i wont have it for Christmas. I purchased it over a month ago and still waiting. I won't be getting anything from them again. Very disappointed and so will the person who was waiting for the Christmas gift.

Two Christmases running I've bought gifts from Figleaves and had problems with the couriers (last year it was delivered to the wrong house, this year the courier giving up before even finding the house), but Figleaves have always gone out of their way to resolve the issue.

I mean, they could use a better courier than Hermes but this is 5 stars purely for their customer service

I have purchased from Figleaves for 15 years. My wife likes a few of the brands they sell and the sizes and returns policy have been working. Usually our orders are quite large and valuable, since we order once a year or so, so I was surprised to see the £1000 or so worth of items arrive in a plastic rubble sack. Now I've been told that this is a carbon footprint issue, but that's just nonsense. Cardboard is usually more ecological than plastic, I suspect money saving is really what is going on here. Items that get sent in this rubble sack routinely get crushed and I've just received my last order and don't plan on making any more, since they also charge me full rate for delivery, when Express delivery to Czech Republic used to be free of charge over £300. Thankfully, I can now get Prima Donna products here in Czech and don't need people peeing on my head and telling me that it is raining. Don't tell your customers nonsense if you want them coming back.

returns are an absoloute nightmare. literally no customer service and been getting ignored for nearly 2 months have tried everything email call commenting on ig posts dming and nothing . products are okay but sizing is way off and you will not get a refund if you return an item!

I purchased a number of items and as a gift I also purchased the Figleaves gift box for an extra £4.95,as I wanted everything to look special.
The box is small all the items were squeezed in it,they looked awful.
I raised with customer services told box only one size,as the box not fit for purpose I asked for refund/return ,now been told they don’t accept returns .
Very very poor customer service,shame as have used Figleaves many times before.

Ordered 4 bras based on a fitting that determined my size didn’t exist in stores. They ended up being one cup too small still so I started to process a return with Figleaves. I wasn’t a fan of one of the bras so I requested a different one in its place in the correct size. Upon notification of re-shipment, I received an email that they were only filling the order of 2 of my 4 bras and did not give me any option on choosing replacements for the out of stock bras. With me paying so much for shipping, duties and taxes these two bras are costing me $180 each. To top it off my bad experience, I moved into my new house before I returned the bras and noted in the package my new address, which they missed. I have no idea where these bras are currently as the communication from Figleaves customer service is slow and poor. The last update I received was on October 13th and it is now the 27th. Would not recommend this company for purchasing bras whatsoever.