Janet

Beautiful flowers delivered on time

Product - thick fleece lined shirt - is great.
Needed to exchange (online) due to size. Superdry processed it as a return by mistake, however quickly refunded me the delivery on the new item.
Answered chat questions quickly and were friendly.

Royal Mail lost my original delivery; EIL sorted out a replacement which is of high quality

All good in my experience

I returned a couple of items to Figleaves about 3 weeks ago. I heard nothing and 3 days ago, having read recent trustpilot reviews, felt trepidation. However, I contacted Simply Be on their chat - they gave me a link to a Figleaves form - I heard back within a day - I provided evidence of the return (Royal Mail tracked delivery and the returns form) - Figleaves have now confirmed they’ve refunded the monies. Seems decent enough service on this occasion.

V quick indeed