Patrick Singleton

Delivery times make no sense. Was due a mattress on Monday via DHL, they didn’t seem to bother trying to deliver, then nothing on Tuesday and on Wednesday morning I got a tracking email to tell me it would be delivered Tuesday (yesterday). Seems their processes need significant improvement as the whole experience makes no sense.

Rubbish communication. Ordered the wrong size so immediately contacted them to cancel. Heard nothing back for four days, and now and have a confirmation the delivery is being made tomorrow. You need more people to answer your customer emails. It’s also going to cost you money now as I will be returning them tomorrow

Very disappointed in their fragrance. I got the one that smells like Creed Aventus Cologne, but it really smells like a cheap knock off. Lacks all the richness and warmth of the real thing. It also doesn’t last at all. I can put on 10 sprays in the morning and the fragrance is barely noticeable by lunch time. I got an email from them claiming that 1 spray of one of their fragrances is enough to last all day, which drove me to write this negative review as it’s clearly rubbish.

Really helpful service from the sales person at the Trafford Centre, then we had the sofa delivered by the following weekend. Communication from the delivery drivers was really good and they brought the sofa in, assembled it and took all the packaging away. I was actually quite shocked as I know sofa deliveries can be tricky, but the whole process was a breeze! The sofa (Savoy) is also super comfortable - I’ve barely left it all weekend!

Really nice quality product and for a fair price. I’ll definitely buy again

Always excellent service and great comms via the Discord channel

Excellent service and price. Had to rearrange a delivery date, but communication was smooth and order arrived on time. Delivery driver couldn’t have been more helpful getting the items up a narrow lane to my door. Would highly recommend!

***EDIT - I gave them another go and they repeatedly failed deliveries, so had to cancel.***

Constantly missing deliveries. I cancelled, but their Customer service team convinced me that it wouldn’t happen again. They said they put measures in place to improve, including the delivery driver taking pictures to prove delivery had been made. 3 deliveries in since restarting and the order doesn’t show up again. I give up! When your whole business model is based on delivering milk I don’t know how you can do that one thing so badly!

Exceptional service! I was previously with Three until they had network issues, started blocking streaming services and throttling upload speeds making it unusable. They couldn't tell me when it would be fixed, so I was forced to move supplier.

Very glad I did! The customer service at National is really good, it's easy to get through to talk to somebody and they are all really knowledgeable. National chose my network for me (Vodafone) and as a result I now have much faster download speeds (reaching 200Mb/s, previously max was 100Mb/s). The TP Link Router also seems to perform better than the Huawei router Three provided, plus it was really easy to hook it up to some other TP Link mesh extenders.

I'd recommend National Broadband to anybody, particularly if you're stuck on a slow BT line. I don't even need to think about 5G seeing as the 4G speed is so fast.

Thank you! From one much less stressed home worker!

Seemed to have accidentally signed up to a website builder which is automatically charging me £1.20 a month. Wouldn't be so bad, but they make it pretty much impossible to cancel - I eventually found out how to raise a support ticket to do this (as I'm NOT calling them), so will see how it goes.

I'd rather just cancel the whole account, but they make you call them to do that as well!!!

I ordered a couple of boxes of plug plants and they were delivered in two carboard boxes containing an insane amount of plastic packaging, including large plastic holders for the plant pots and plastic air cushion packaging. You would think as a gardening company they would use packaging that's a bit more sustainable.

Very expensive for what it is. Also, the full spectrum 500mg oil tastes really disgusting, to the point where I'm just trying to use it up in other things like food and drink now as I can't stomach it on it's own. I know some CBD oils can be an acquired taste, but I've tried so many on the market and Blessed oil tastes truly disgusting in comparison. There are many better (and tastier) oils available for much less money, only from companies with smaller marketing budgets and inferior PR.

First order and 3 ingredients were missing plus a recipe card. This meant I couldn't make 2 out of the 4 meals without going to buy ingredients from the supermarket.

I also wasn't happy with the amount of plastic waste. Seemed to be quite a lot of unnecessary wrapping on things like potatoes and the insulating material is non-biodegradable.

In fairness, they did give me a substantial refund and the online chat function seemed to work quite well.

EDIT: Since the HelloFresh response I have updated this from 2 stars to 1 star. The second box didn't even show up and no notification of this was provided by HelloFresh. I've also not been very impressed with the ingredients or recipes. Ingredients are low quality (like the chicken is not free range and very watery) and some recipes use so much chicken stock powder it leaves an after taste in your mouth.

Easy to order on their site and fast delivery. Excellent!

Two Christmases running I've bought gifts from Figleaves and had problems with the couriers (last year it was delivered to the wrong house, this year the courier giving up before even finding the house), but Figleaves have always gone out of their way to resolve the issue.

I mean, they could use a better courier than Hermes but this is 5 stars purely for their customer service

Accidentally left an account open beyond the free trial and ended up with 3 x £19.99 payments going out. Asked if they could refund the money, but they said they could only refund the most recent payment, despite me not using the services at all.

Really needed that money so it was very demeaning begging for it back. You would think in these difficult times they would show a little heart. I won't ever use their services again in future.

All fine until you actually need to return something - then you're exposed to their horrendous customer service.

I'd never buy a TV from Amazon ever again. My TV developed a fault and I wanted to get it fixed as it was under warranty. Firstly I had to chase them every day as they never called back as promised (didn't call me back 4 times). They were supposed to be passing the fault details to Philips (probably for an engineer to come out), but never seemed to bother with this. On the 5th or 6th call I forced them to just give me a refund and come and collect it.

Then took a day off work for the collection, courier never showed up, waited in another 3 days after they continually promised they would collect and still didn't show up. The last promise was the weirdest as they were strangely specific with all the details as to when the courier would come - I think they just made it up as they never arrived.

Anyway, they wanted to book another collection next week but I can't take another day off work so now taking it to the Post Office myself to post back.

Next step will be getting the money refunded - wish me luck!!

Jeff Bezos - if you're reading this, perhaps consider investing some your billions in your customer service as it's completely broken.