Amy

I returned my items over 3 weeks ago via My Hermes pick up service and no one in the company can tell me where my parcel is. When I try to phone or email they just tell me they can not even find my account let alone my return (after being on hold for over half an hour) and pass me on to another company/department, they pass me round and then tell me someone will be in touch via email. They then email back with another email address to sent my query to, and we go round in a new circle. No one seams to care at all. All I want is my refund and to talk to someone that can help.