Emily

Poor customer service, no resolution to previous mistakes on figleaves part, bad communication and no intention to actually help!
They sent me the wrong item and apologetically re-ordered the correct size by phone which was very helpful and polite. Then another colleague calls within an hour or so to tell me it was an American size and she will call back with a resolve, which she never did. In fact she didnt know her UK/US conversions accurately. Next thing I knew she sent a text and issued a refund, NOT AS SHE INITALLY SAID SHE WOULD.
Yet I still saw the basque online in the colour and size I wanted, They go up a UK size L for goodness sake.
My bra is also faulty, now and having contacted them today there's nothing that they will do about their previous mistake!
On top of that she was sending smiley faces knowing she wasn't being helpful. All I did was ask for was the black to be priced similar to the white basque as that's what I initially ordered and wanted. IN THESE UNCERTAIN TIMES KEEPING THE CUSTOMER SHOULD BE OF TOP PRIORITY! EVEN TRYING TO OFFERING AN ALTERNATIVE OR BEING APOLOGETIC WOULD HAVE BEEN HELPFUL. I wasted 30mins on Figleaves chat for nothing.

Once I use my gift card that was issued to me a while back for the same reason; misguided on sizes by a staff member I won't be ordering form Figleaves again.

One sleeve is bigger, the zip doesn’t lay flat in various places and the back and when I called customer services I was told to write an email or since I needed a quick replacement; an event the folllowing day, to go onto social media to sort it out. 10 days later I’m still waiting for a response on social media

Generally a good standard of products, descriptions of each product esp in the 24pk of toys are helpful.