Makes you pay for their own mistakes
Poor customer service.
My mother recently ordered a silk pyjama set from them in the size XL and they dare to send her a size M instead! I understand that mistakes happen, but when I returned it to them with express delivery (so the right size would be here by Christmas), they decide the best way is to send a right size back to me by road (it has now taken over two weeks) or to yet again pay extra for quick delivery...
Now I've spent over 50€ on delivery alone and still i wont have it for Christmas. I purchased it over a month ago and still waiting. I won't be getting anything from them again. Very disappointed and so will the person who was waiting for the Christmas gift.
Reply from Figleaves
Hello, I am very sorry to hear of your disappointment. Please can you forward these details to help@figleaves.com, along with your order number, so we can look into this further, and get back to you to resolve this issue.
Thank you
figleaves xx