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Booked hotel for a week which was significantly cheaper than other websites which made me a bit hesitant. The confirmation email came through quickly and contained contact information for hotel. B... See more
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The booking process was very easy, booked a hotel in London for Feb. 2017, just a little concerned about confirmation E-mail which states if you encounter any problems at check in to phone a certain n... See more
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Good and spacious rooms... Clean bathroom... And quiet apartment...in AL barsha Value for money... Got underground parking... Staffs are helpful and makes u feel home. Enuf eatout nearby. Masjid... See more
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Everything went smoothly and was really delightful as the Frontdesk Receptionist was really friendly and thoughtful. Floaters are also thoughtful as kept us entertained while waiting in queue. Breakfa... See more
Company details
Information provided by various external sources
You can find hotels, bed-and-breakfasts, guesthouses, apartments, hostels, resorts, spas and more all in one search. Using our smart filters, sorts and detailed maps, city-focused blog posts and event listings, you’ll find it very easy to find exactly what you’re looking for fast! Over 10 million nights are booked with us. We value your opinion and are always available for help, questions or feedback. We offer 24/7 Customer Care support.
Contact info
Weteringschans 109, 1017 SB, Amsterdam
- resolutions@easytobook.com
- www.easytobook.com
4.6
Excellent
12K reviews
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Description of the wrong hotel
Sought for TRYP BY WINDHAM NEW YORK, on Trivago. Forwarded to EasytoBook. Also mentioned TRYP BY WINDHAM NEW YORK on the website, including pictures. Only the adres turned out to be different. Once arrived it appeared to be reserved at Tryp Times Square (bad reviews). Fortunately the hotel was not that bad.
July 10, 2017
Unprompted review
Verified
Efficient and Practical Site
I had no problems at all and it worked out very well.
July 8, 2017
Unprompted review
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I will not use easytobook in the future
So far i have made reservations using easytobook twice. Athough I was quite satisfied at the first time, during my stay at the last hotel I felt disappointment. The images were seriously misleading. I expected an average 3-star hotel but instead it turned out to be a bit better than a really cheap hostel.
April 10, 2017
Unprompted review
Verified
Positive Experience
Thank you for a reliable Service. I had a very positive experience when I cancelled my hotel booking. You delivered what you promised me "free cancellation". I will certainly consider using Easytobook when I do my future bookings.
March 4, 2017
Unprompted review
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MIRIFIC
All the selections this hotel was very good-quality price
Quick and easy, good site to book
February 25, 2017
Unprompted review
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Book when room not available
We booked a room and paid via credit card then were told that there were no rooms available then offered an alternative hotel, tried to contact Easy to book, were put on hold then disconnected, sent an email, still no reply and still no refund or cancelled transaction on the credit card! Still pending. I'll use Trivago next time!
February 21, 2017
Unprompted review
Reply from Easytobook
Dear Lisa Filler,
Greetings from EasyToBook.com and thank you for your review.
We would like to offer our sincere apologies, unfortunately our system faced a connectivity issue with the hotel supplier server which did not return a confirmation for your booking request.
We informed you and replied to your email. Please check your inbox or your spam inbox.
We voided the authorization on your Credit Card after 12 minutes but the remaining time it takes the funds to be credited back to your account is dependent on the card issuing bank and its internal procedures. Normally it can take 3 or 4 working days.
We noticed that you inserted another booking on our site and it was instantly and successfully confirmed.
Once again, we sincerely apologize for the inconvenience that it caused and thank you again for your review.
Best Regards,
The EasyToBook.com Team.
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They withdrew more money from my credit card
You were supposed to withdraw 1148 $ and you withdrew 1179 !!!! That is not acceptable
February 6, 2017
Unprompted review
Reply from Easytobook
Dear Naji Hayek,
Greetings from EasytoBook.com and thank you for your review.
We only charged the amount of 1148.11 USD and do not know the reason why your bank applied a fee on the transaction. Please contact your bank to know more.
However, our FAQ http://www.easytobook.com/network/faq.htm#22 might be helpful to understand.
At times you may notice an additional charge on your credit card statement entitled, ‘International Transaction Fee’ or you may notice that the amount deducted is slightly higher than the price displayed on your booking confirmation / receipt. This may occur as many banks charge a foreign transaction fee on any transaction where the merchant institution and financial institution accepting credit card payment are not based in the same country. Please go this page of our site to know where we are located: http://www.easytobook.com/network/contactus.asp
Furthermore, the currency exchange rate and foreign transaction fee is solely determined by your bank on the day the transaction is processed. Should you have further questions relating to fees and exchange rates applied to your booking, please contact your bank.
If you require further explanation or assistance, please do not hesitate to contact us.
Best Regards,
The EasytoBook Team.
Verified
Issues with my check in
Booking this online itself was very simple and straight forward. However I had many issues
Checking in to my hotel once I arrived, I was kept for over half an hour. There apparently was an issue with my booking not being on the system even when I quoted my reference. I ever provided email confirmation but that wasn't enough, I then had to contact this company to get futher proof, it was such an inconvenience I also had problems checking out the following day! I'm not sure who's error this was but the service at my hotel was appalling!
February 4, 2017
Unprompted review
Reply from Easytobook
Dear Marlayna Dingwall,
Greetings from EasyToBook.com and thank you for your review.
Firstly we would like to offer our sincere apologies for the distress caused to you upon your arrival at the hotel. We certainly understand how discomforting and aggravating such a situation can be, and for this we are deeply sorry. Had you contacted us when you first encountered these problems with the hotel, we would have had the opportunity to discuss with them directly.
You did well to contact our wholesale agent calling the number on the voucher, they promptly solved the problem and made sure that your booking was reconfirmed by the hotel.
Please kindly note that we secure our room availability via various business partners who contract bulk allotments with hotels across the globe. Your booking was already 100% secure under our business partner's allotment.
It seems that you did not have to pay anything directly to the hotel, if that happened please send us a receipt, we would get a refund for you.
We are not sure of the reason why the hotel did not find your booking immediately, we will take the necessary steps to ensure it will not happen again in the future.
Do not hesitate to contact us for any further information or need (customercare@easytobook.com).
Once again we apologize for the inconvenience and thank you for your review.
Best Regards,
The EasyToBook.com Team.
Verified
excellent
As all the selections this hotel was very good-quality price.
I knew it but was more expensive with an other "booker".
I apreciated the ring to confirm everything is ok and the room is taped.
February 3, 2017
Unprompted review
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Excellent
Excellent, hassle free booking for our stay in Strasbourg. Can recommend this site.😀😀
February 2, 2017
Unprompted review
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reservation cancelled
Reservations canceled without consulting me.
went well and I got accommodation from another provider.
January 31, 2017
Unprompted review
Reply from Easytobook
Dear Enn Hellat,
Greetings from Easytobook.com and thank you for your review.
From reviewing your booking, we found that our customer service team created the booking for you with pending successful payment since we encountered a problem processing your credit card. We did indeed inform you regarding the payment issue for you to resolve the issue; otherwise the booking would be released. Since the service was prepaid and you did not resolve the payment issue, we were forced to release the booking on the payment due date.
We hope we have been able to clarify how we process our rooms and the reason we had to release the booking.
Best regards,
The Easytobook.com Team
Verified
Booked with ease
No difference from other sites I've tried however choice and price made rhis site stand out from the crowd
January 30, 2017
Unprompted review
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invoices and access
We lost our access and we were asked to pay an invoice that was cancelled
We have an overpayment and no one came back to say they will refund
January 27, 2017
Unprompted review
Reply from Easytobook
Dear ROZEN,
Greetings from Easytobook.com and thank you for your review.
Upon reviewing your booking, we found that your booking was submitted under "PAY AT HOTEL" option so the hotel should not charge you for this booking yet. However, our customer service team contacted the hotel and they have confirmed that no pre-authorization has been done for this booking.
If you were indeed charged by Easytobook.com or the hotel, please kindly send the receipt to customercare@easytobook,com so we can investigate further why you have been charged.
Furthermore, we have just resent the username and password to you by email so you can log in and check your reservations/profile.
If you require further explanation or assistance, please do not hesitate to contact us.
Best regards,
The EasyToBook.com Team.
Verified
Good booking system
Booked hotel at reasonable rate, last minute. Everything went smoothly
January 26, 2017
Unprompted review
Verified
security problem
Were requested a photocopy of the used credit card, together with the security code. This is the first time for me, when after payment via the Internet, someone calls by phone to request the card number with security code and makes requests for photocopies sendet by e-mail.
January 24, 2017
Unprompted review
Reply from Easytobook
Dear Nickolay Genov,
Greetings from EasyToBook.com.
Unfortunately we are facing a continued increase of fraudulent credit card usage online, so we take extra precautions to ensure the security of the card holders.
Kindly note that the card holder you inserted is different from the guest name. Our request was made to protect the integrity of the card holder.
Also we requested to cover the security code and part of the 16 digits credit card number, this way it would be completely safe to send the documentation.
it was your first booking with us, if you decide to book again with our site, there won't be any reason to verify the transaction again.
We apologize for the inconvenience caused. If you require further explanation or assistance, please do not hesitate to contact us.
Best regards,
The EasyToBook.com Team.
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