LF

Lisa Filler

Australia

Reviews

Review of CSIRO Total Wellbeing Diet

Review of Easytobook

Rated 1 out of 5 stars

Book when room not available

We booked a room and paid via credit card then were told that there were no rooms available then offered an alternative hotel, tried to contact Easy to book, were put on hold then disconnected, sent an email, still no reply and still no refund or cancelled transaction on the credit card! Still pending. I'll use Trivago next time!

February 21, 2017
Unprompted review

Reply from Easytobook

Dear Lisa Filler,

Greetings from EasyToBook.com and thank you for your review.

We would like to offer our sincere apologies, unfortunately our system faced a connectivity issue with the hotel supplier server which did not return a confirmation for your booking request.

We informed you and replied to your email. Please check your inbox or your spam inbox.

We voided the authorization on your Credit Card after 12 minutes but the remaining time it takes the funds to be credited back to your account is dependent on the card issuing bank and its internal procedures. Normally it can take 3 or 4 working days.

We noticed that you inserted another booking on our site and it was instantly and successfully confirmed.

Once again, we sincerely apologize for the inconvenience that it caused and thank you again for your review.

Best Regards,

The EasyToBook.com Team.