Great staff but online booking not so good
Very helpful staff pity the website was not very good. It mistook my middle name for my surname. Easily rectified but why ask specifically for middle names if it can’t cope with them. However no complaints and the telephone service was great.
February 26, 2024
Reply from Great Rail Journeys
Dear Mr McCallion,
Thank you for your review. We're delighted to hear that you found our staff helpful and had a great experience with our telephone service. We sincerely apologise for any inconvenience caused by the issue with our website mistaking your middle name for your surname. We understand your concern and will work on improving our system to ensure accurate data processing. Your feedback is valuable to us, and we appreciate your understanding.
Kind regards,
Sophie.
