invoices and access
We lost our access and we were asked to pay an invoice that was cancelled
We have an overpayment and no one came back to say they will refund
Reply from Easytobook
Dear ROZEN,
Greetings from Easytobook.com and thank you for your review.
Upon reviewing your booking, we found that your booking was submitted under "PAY AT HOTEL" option so the hotel should not charge you for this booking yet. However, our customer service team contacted the hotel and they have confirmed that no pre-authorization has been done for this booking.
If you were indeed charged by Easytobook.com or the hotel, please kindly send the receipt to customercare@easytobook,com so we can investigate further why you have been charged.
Furthermore, we have just resent the username and password to you by email so you can log in and check your reservations/profile.
If you require further explanation or assistance, please do not hesitate to contact us.
Best regards,
The EasyToBook.com Team.