Booked online . Easy to do this . Great to be able to include time you would like visit. Within minutes received confirmation of my same day booking. Received a phone call to confirm booking... See more
Company replied
Location
Switch locationCardiff Road, Glan-y-llyn Industrial Estate, CF15 7JD Taff's Well, Glan-y-llyn, GB
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Engineer was extremely helpful. He phoned to inform me when he would arrive. Was on time. Listened, discussed and dealt with blockage problem. He's ordered a camera check to be done as it's been an... See more
Company replied
After spending loads out on different company’s and being ripped off , dyno rods found the problem 10 minutes after being at our property, two gentlemen that came out couldn’t have done enough! Will d... See more
Company replied
Initially book Drain Doctor who said they would come the following day, they cancelled on me 30 minutes before they were to arrive. Contacted Dyno Rod and they came on the same day, they even phoned t... See more
Company replied
Company details
Written by the company
Local experts with 24 hour emergency response across the UK. Wherever and whenever there’s a problem Dyno-Rod fly into action. We offer our services 24/7. Whether it’s your home, your business or industrial premises, we have the expertise and the specialist equipment to fix your problems and get things back to normal.
The Dyno-Rod difference
No call-out charges | Available 24/7, 365 days a year | Local engineers | Fixed price, no obligation quotes | 3-month guarantee
Book a local engineer 24/7 365, at a time that suits you. An expert engineer will arrive with no call-out charge. You'll get a fixed-price, no obligation quote straight away. We'll carry out the work, often on the spot, and give you a 3-month guarantee.
Contact info
Cardiff Road, Glan-y-llyn Industrial Estate, CF15 7JD, Taff's Well, Glan-y-llyn, United Kingdom
- 02920 002624
4.8
Excellent
821 reviews
Replied to 86% of negative reviews
Typically replies within 1 week
Initially book Drain Doctor …
Initially book Drain Doctor who said they would come the following day, they cancelled on me 30 minutes before they were to arrive. Contacted Dyno Rod and they came on the same day, they even phoned to see if they could attend earlier. The gentleman who attended was very polite, helpful, explained everything and was understanding to my elder father's needs. Would definitely recommend!
August 29, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We're happy to hear that we could assist you promptly after your initial disappointment. We appreciate you highlighting our team's politeness, helpfulness, and understanding of your father's needs. Thank you for recommending our services.
Many thanks
Dyno-Rod South Wales
5 star service
Really great communication, professional and very capable service from the person who attended, 5 stars all round.
August 28, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We appreciate your 5-star review! We are happy to hear that you were impressed with the professional and capable service and communication you received.
Many thanks
Dyno-Rod South Wales
Do not use these
Do not use these! 2 days without water whilst we waited around for an emergency call out for a drain overflowing. Told it would be that day. Notified driver had problem with vehicle, so waited for 6 hours to see if resolved. Told no other person could come and we would be the morning of the next day. The next day no communication - we contacted and said we were on the list. No further communication unless we contacted and they couldn't give a time. Said we were bolted on last to the list and no further updates. 4pm we cancelled as had waited around for 2 days and left without ability to use water in house. Total shambles of a company!
August 24, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We are very sorry to hear about the unacceptable delay and lack of communication you experienced. We understand the frustration and inconvenience this caused, especially being without water for two days. We appreciate you bringing this to our attention, and we will investigate to prevent similar issues in the future.
Many thanks
Dyno-Rod South Wales
Blocked bathroom pipes
I rang late morning, and someone was here to see me early this afternoon to fix the problem. Great guys and would 100% recommend.
August 21, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We're happy to hear that we could resolve the issue so quickly! We appreciate your recommendation and are grateful for your positive feedback.
Many thanks
Dyno-Rod South Wales
Reply from Dyno-Rod - South Wales
Good morning,
We appreciate you taking the time to leave us feedback! We are so glad you received a quick response and fantastic service.
Many thanks
Dyno-Rod South Wales
Removed blocked under man hole
The guy was polite, worked hard to open man hole cover, due to cover stuck, cleaned the blockage.
August 16, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning,
We're happy to hear that the work was completed successfully! We appreciate you taking the time to leave us this positive feedback.
Many thanks
Dyno-Rod South Wales
I was happy with service the men were…
I was happy with service the men were very polite and explained what they were doing they solved the issue but then told me I had to get hold of Welsh water to solve the problem as I would always have a problem
August 13, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning
We're glad you were happy with our team's polite and informative service and that they resolved the immediate issue. We appreciate you bringing the additional information to our attention and hope you can resolve the ongoing problem.
Many thanks
Dyno-Rod South Wales
Verified
A Big Thank You
A big thank you to the lovely guys who carried out a CCTV drain survey today on a house we are looking to purchase. Despite the current owners abhorrent and obstructive behaviour they assisted us in every possible way that you were able to. Great customer service. Highly recommended.
August 11, 2025
Reply from Dyno-Rod - South Wales
Good morning
We appreciate you sharing your experience. We're happy to hear that our team provided great customer service and assisted you with the CCTV drain survey despite the challenges. Thank you for the recommendation!
Many thanks
Dyno-Rod South Wales
Efficient polite
Efficient polite, kept informed and solved the problem. I would recommend and use again if needed.
August 11, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning
We appreciate your positive feedback and are so glad that we were efficient, polite, and able to solve the problem. We thank you for your recommendation!
Many thanks
Dyno-Rod South Wales
Very professional service
Very professional service - our guy was very efficient and took the time to explain the problem and the solution- would definitely recommend them.
August 11, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon
We appreciate your feedback! We're happy to hear that you received professional service and that our technician was efficient and explained the issue and solution well.
Many thanks
Dyno-Rod South Wales
Quick and efficient
Sorted issue and ensured there were other drainage problems further down the system.
Advised on a long term solution for a built in design flaw.
August 8, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good Morning
We're glad we could resolve the issue and identify further problems. Providing long-term solutions is important to us, and we appreciate your feedback.
Many thanks
Dyno-Rod South Wales
Chris has gone over and above today.
Chris has gone over and above today.
He patiently answered all my questions and put up with me standing over him as he checked our drains. He also cleared debris and explained how the whole camera survey worked. He was friendly and knowledgeable. Thankyou very much for coming out.
August 8, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning
We appreciate you taking the time to share your positive experience. We're so glad to hear that the work was thorough and all your questions were answered in a friendly and helpful manner.
Many thanks
Dyno-Rod South Wales
Positive experience
The guys were excellent and sorted out my drainage problem quickly, efficiently and professionally. They also took the time to explain the ‘why’ of things so I could at least understand what may lead to future issues. So chuck in patience and generosity of knowledge and experience as some of their other positive attributes. The person who handles their bookings lost them the other star…
August 7, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning
We appreciate you sharing your feedback. We're happy the team resolved your drainage issue effectively and explained potential future problems. We'll address the booking concerns to improve our service.
Many Thanks
Dyno-Rod South Wales
Sewage block
After spending loads out on different company’s and being ripped off , dyno rods found the problem 10 minutes after being at our property, two gentlemen that came out couldn’t have done enough! Will definitely be using again, thank you so much for your help ! Highly reccomend 👍
July 31, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon
We're happy to hear that our team quickly identified the problem and provided excellent service. We appreciate your recommendation and are grateful for your kind words. Thank you for your positive feedback!
Many thanks
Dyno-Rod South Wales
Problem solved quickly.
Problem solved quickly.
It cost £190 but Dyno Rod made this clear in two phone calls so one can hardly complain. The call centre was also very efficient.
July 28, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good Morning
We appreciate your feedback and are glad the problem was solved quickly. We aim to ensure our pricing is clear and our call centre efficient.
Many thanks
Dyno-Rod South Wales
2 lads were amazing
2 lads were amazing
Knew their onions
Cleaned up after with the hose
Couldn’t thank them enough
Would recommend them to everyone
July 22, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good afternoon
We're happy to hear that the team's expertise and cleanup met your expectations. We appreciate your recommendation and are grateful for your positive feedback!
Many thanks
Dyno-Rod South Wales
Excellent service
Polite, helpful service when making appointment. George rang first thing on morning of appointment to inform me of time. He arrived promptly and was pleasant, totally professional and explained clearly what he was doing. Very efficient. Now awaiting Report.
July 21, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning
We appreciate you sharing your positive experience. We're happy to hear that you found the service helpful and efficient, and that you were kept informed throughout the process. We are glad the technician was professional.
Many thanks
Dyno-Rod South Wales
Absolutely outstanding
Absolutely outstanding, very quick. Explained the problem and passed on to Welsh water. Within half an hour of him leaving my property Welsh water made an appointment with me straight away.
July 20, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning
We're happy to hear that you had an outstanding and quick experience! We appreciate your positive feedback regarding the explanation of the problem and the prompt referral to Welsh Water. Thank you!
Many thanks
Dyno-Rod South Wales
Excellent service from start to finish
Excellent service from start to finish. The call handler was great, and the engineer even better. Clearly had understood the issue and began working on it straight away. There will need to be a follow up, but I know they will have it on hand
July 18, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning
We appreciate you taking the time to leave us such a great review. We're happy to hear that you received excellent service from the initial call to the engineer's work, and we will ensure they know of your kind words.
Many thanks
Dyno-Rod South Wales
Brilliant
Tony was on time, professional and explained everything. All done within 30 minutes. Fantastic service.
July 18, 2025
Unprompted review
Reply from Dyno-Rod - South Wales
Good morning
We appreciate you sharing your positive experience. We're so glad that the engineer was punctual, professional, and thorough, completing the job quickly.
Many thanks
Dyno-Rod South Wales
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