Dorwest Herbs Reviews 9,770

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the effectiveness of the products, noting improvements in their pets' health, including better skin and coat condition, increased energy levels, and relief from digestive issues. Consumers appreciate the wide range of available products and the detailed information provided on the website, which helps them make informed decisions for their pets' needs. People highlight the prompt delivery service and the user-friendly website. Many reviewers value the company's knowledgeable and friendly staff, who offer helpful advice and personalized recommendations. The positive experiences extend to various aspects, including easy ordering processes, quick dispatch times, and reliable customer support, reinforcing a strong sense of trust and satisfaction among pet owners.

Based on these reviews

Rated 5 out of 5 stars
Verified

Got in touch with company,re a product.,quick response and very satisfactory answer. Product received very quickly at a reasonable price, and well packed. Like the fact that they don't ask you t... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased some euphrasia drops, which arrived promptly. I have been adding the above to the raw chicken I feed to one of the resident foxes, who had presented with a reddened & weeping eye. Desp... See more

Company replied

Rated 5 out of 5 stars
Verified

I have many things from Dorwest for my fur baby ( always prepared just incase) I’ve even got him his Own little medical bag with my Dorwest purchases inside. So everything is safe and to hand, shou... See more

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Rated 5 out of 5 stars
Verified

You were so helpful, calling me back and helping me to do an order, I had tried online and failed! I really appreciate the kind and friendly lady who helped me. I shall definitely be ordering... See more

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Rated 5 out of 5 stars
Verified

I've been using Dorwest Herbs for years, I'm 100% confident in using their tried and trusted natural products. Ordering is easy and staff are always on hand for advice or any questions you may have.... See more

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Rated 5 out of 5 stars
Verified

Have ordered from Dorwest before. Easy to place the order and pay for goods. Updates available to find out the progress of your item. Packaging good. Great to receive latest catalogue and information... See more

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Rated 5 out of 5 stars
Verified

Rosie had been through a trauma resulting from someone she loved and trusted having a mental breakdown and becoming violent. This person is now in hospital unlikely to return to live with us. But she... See more

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Rated 5 out of 5 stars
Verified

Great products for our beloved pets. I use the keepers mix daily and the probiotics sorted out our dog’s sensitive digestion fast. The service was really efficient too and it’s wonderful to be able to... See more

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Rated 5 out of 5 stars
Verified

I've been buying from dorwest since 2006 - all my working cockers are on your keepers mix, garlic and fenugreek daily. I also use evening primrose oil, fragaria, valerian and omega star oil. And the b... See more

Company replied

Rated 5 out of 5 stars
Verified

Easy to order, quick delivery. We find Keepers Mix an excellent product. We have seven very fit & healthy working dogs & we have been using for many years. Thanks Dorwest.

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Rated 3 out of 5 stars
Verified

Have used this company for a long time but in annoyance every order is accompanied by a booklet of products and no way of canceling the booklet. Yes I know its free but would rather they not include... See more

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Rated 5 out of 5 stars
Verified

Thank you for your help and for processing my order for me. My Internet connection was not very reliable so it was impossible for me to do the order myself online. Having your help was important to... See more

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Rated 5 out of 5 stars
Verified

They have always delivered, their Keepers mix has always been part of my dogs diet and I know how that and turmeric has kept them healthy and active. Dorwest is a company I trust, I know they care a... See more

Company replied

Rated 5 out of 5 stars
Verified

My order arrived super fast and my dog's skin and coat have improved so much since using the garlic & fenugreek tablets. She's already on the Jointwell tablets as she has malformed back legs and hip... See more

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Rated 4 out of 5 stars
Verified

Great products and service. Only given 4 stars as the lid of one of the tablet containers was broken. This is more of an inconvenience as the lid now falls off rather than flips up when I open the bot... See more

Company replied

Rated 5 out of 5 stars
Verified

I was very impressed, with the service customer ,that I received. Nothing was too much trouble, my order was processed, and posted in a quick manner.I will not hesitate to use Dorwest Herbs,in the fu... See more

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Rated 5 out of 5 stars
Verified

best joint tablets my yorkie has been taking them since he was a puppy he is now over 13yrs old and full of energy and jumps around like a young dog can highly recommend jointwell

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Rated 5 out of 5 stars
Verified

The product arrived within a few days. Love the option to remove the powder from the capsule as it allows me to put in my dog’s food and he doesn’t notice. He’s a very fussy cockapoo and he always has... See more

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Rated 5 out of 5 stars

Our standard poodle is 12, has pancreatis and mobility issues, and was beginning to show signs of doggy dementia. We tried Aktivait which is a prescribed product but didn't see any improvemen... See more

Company replied

Rated 5 out of 5 stars
Verified

This is my go to company for supplements and herbal medicines for my dog. I have used them for several years and have no qualms in recommending them and their products. Easy to use website, goods... See more

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Rated 5 out of 5 stars
Verified

I have a 14 year old wire haired dachshund, he's still strong, agile and doesn't have any major issues. Sometimes when the season changes he gets a little tired and walks slow. Dorwest Movewellia hel... See more

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Rated 5 out of 5 stars
Verified

Quick easy site to navigate excellent info on each product and a covering leaflet on the product to help with your dog/cats condition . My go to company for supplements for my dogs.

Company replied

Rated 5 out of 5 stars
Verified

I have used this company to purchase products for my dog many times before for several years. Always found the company really good to deal with, their website is very good, when you speak to them they... See more

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Rated 5 out of 5 stars
Verified

Prompt delivery, with clear instructions. Our miniature poodle has a very delicate stomach 🤪 and he’s tolerating the tablets well. It’s early days in terms of his joint health but he’s full of energy... See more

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Rated 5 out of 5 stars
Verified

I bought some digestive tablets for Lacy as she constantly woke me up at night needing to go for a walk and eat grass, her tummy was constantly rumbling and she couldn’t settle. She now has these with... See more

Company replied

Rated 5 out of 5 stars
Verified

I've not contacted Dorwest for a few years, but my pet records were found quickly, the lady was so friendly and helpful, it was like coming home. My cat has been on painkiller medication from th... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent service, had my delivery of Treebarks in two days. Within in two days the Treebarks powder did the job of settling my dogs tummy making her stools solid again.

Company replied

Rated 5 out of 5 stars
Verified

Good all round . Good variety of natural herbal foods and clear information as well as assistance to talk to a personnel if requited .

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Rated 5 out of 5 stars
Verified

With a great range of products to choose from I have gradually added more to my dogs diet. The website details the benefits of each product, delivery is very quick. My dog is responding well to all o... See more

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Rated 5 out of 5 stars
Verified

Dorwest fabulous service. Always someone at the end of the phone for advice and an extremely fast and efficient delivery service 👏👏

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Rated 5 out of 5 stars
Verified

Great ordering system, goods delivered and well packaged as promised. Always use this company Thank you

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Rated 5 out of 5 stars
Verified

Using skulkcap and valerian 8n the run up to fireworks. I believe it made a difference last year so going with it again

Company replied

Rated 5 out of 5 stars
Verified

After speaking on the phone with a very helpful lady about which product I should buy I placed my order and items were received within a couple of days.

Company replied

Rated 5 out of 5 stars
Verified

An easy to use website. I was able to find what I wanted easily. Delivery time was good. Thankfully I've not had to use the calming combo yet but good to know I have it on hand

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Rated 5 out of 5 stars
Verified

Phoned for advice about a couple of conditions for my dog. The person I spoke to was very knowledgeable and recommended a couple of products, explaining how they will help and how to use them.

Company replied

Rated 5 out of 5 stars
Verified

Staff always helpful on telephone ordering & products ordered quickly dispatched to my door Been using Dorwest for more years than i care to recall & their service remains as good as ever

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Rated 5 out of 5 stars
Verified

Love this is natural ingredients no smell keeps the dogs paws soft. Hopefully will help the corn my dog has

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Rated 5 out of 5 stars
Verified

Every year I order the skullcap and valerian tablets for my miniature schnauzers just to get through the fireworks. These are the best that are on the market. Not just the tablets but the drops too! C... See more

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Rated 5 out of 5 stars
Verified

Have only used Dorwest one time before, so this was just the second time. Finding them very good to deal with. Quick and easy online order and the product arrived promptly and well packaged. I thin... See more

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Rated 5 out of 5 stars
Verified

I like to look after my dogs like I look after my own health . I take supplements so do my dogs . We both walk long distances regularly and I feel this we’ll help them

Company replied

Rated 5 out of 5 stars
Verified

Great product and delivery is great plus Izzy and Lucy are benefiting from the treatments

Company replied

Rated 5 out of 5 stars
Verified

Great products. Really helping my nervous dog with the Scullcap & Valerian tablets.

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Rated 5 out of 5 stars
Verified

Delivered on time kept me informed all the way and very helpful would recommend

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Rated 5 out of 5 stars
Verified

Always excellent service, kept upto date on my order right from the start through to delivery, would highly recommend dorwest herbs

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Rated 5 out of 5 stars
Verified

You're just so helpful and prompt and your products work. Thankyou so much and its so nice to talk to an actual person. Xx

Company replied

Rated 5 out of 5 stars
Verified

Everything !! They are so friendly and helpful. Lots of advice. The products really do work and delivery is very quick.

Company replied

Rated 5 out of 5 stars
Verified

Arrived promptly and product is excellent.

Company replied

Rated 5 out of 5 stars
Verified

The order arrived quickly - great, thank you.

Company replied

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Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Experts in herbal pet care. Founded in 1948, providing over 75 years specialist experience in companion animals and herbs to its customers. A third generation family business located in rural West Dorset, Dorwest are passionate about keeping dogs and cats healthy and happy by using high quality herbal supplements. With dedicated, experienced and trained staff with a real interest in companion animals, award-winning Dorwest is the renowned market leader and a worldwide brand available in over 20 countries outside the UK. For more information about Dorwest products, please visit www.dorwest.com.

Experts in herbal pet care

Written by the company

Promise 1
We never compromise on quality
Promise 2
We have dedicated, experienced, trained staff with a real interest in companion animals
Promise 3
Same day dispatch on all orders before 3pm

Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

A tried and trusted product

A tried and trusted product from a knowledgeable company, speedy product delivery. Thank you

October 3, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Clare!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Quality product & service

Quality product, easy to use website, fast reliable delivery, what’s not to love

October 6, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Sue!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Ordered stuff

Ordered stuff
It arrived in good time
Job done

October 6, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review James!

Beatrice & The Dorwest Team

Rated 3 out of 5 stars
Verified

The products are great

The products are great
Customer service not so much
Tried to amend order, even though it said i could. So emailed .. have to receive a response
Order arrived as it was originally placed

October 6, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Hello Claire, thank you for your review.

The Dorwest CST responded to the email you sent regarding this on the 6th of October - we do hope you received this Ok

Unfortunately we are unable to amend any orders once they have been packed, we are sorry we couldn't help on this occasion.

If ever an issue arises again please do get in touch either via email to info@dorwest.com, or if the matter is urgent please call us on 01308 897272.

Beatrice & The Dorwest Team.

Rated 5 out of 5 stars
Verified

I always find the people that I speak…

I always find the people that I speak to at Dorwest Herbs , so incredibly helpful & knowledgeable & patient. I have been buying items from them for many years & have recommended them to many people too . My dogs have really benefited from the herbs & Megan , my collie/cross lab , is nearly 16 years so is doing well

September 15, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the 5* review Elizabeth!

Our Customer Service Team is always happy to help!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Super products

Super products. Helpful advice from the company when needed. Always arrive promptly.

September 24, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Amy!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Service

Quick service

Product works hence re ordered a bigger bottle

October 3, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Veronica!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Scullcap and valerian tablets

Always helpful -had to ring them as discount code didn’t come up but the refunded the difference- I have a hormonal girl who benefits from scullcap and valerian tablets which help her

October 3, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Patricia!

Beatrice & The Dorwest Team

Rated 3 out of 5 stars
Verified

i tried to order the calming tablets…

i tried to order the calming tablets what i use to calm my dog when fireworks go off it said on my page out of stock my son tried on his laptop and could order them straight away not out of stock on his page

October 12, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Hello Marilyn, thank you for your review.
Firstly, please let me reassure you that we have full stock of the Calming Duo Packs.

We are sorry to hear that you experienced an issue while navigating our website. We understand how frustrating this can be,
I have notified our team and appreciate your patience.

Laura & The Dorwest

Rated 4 out of 5 stars
Verified

Delivery fine

Delivery fine, more info needed on box.

October 2, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Hello Melody, thank you for the review.
We would be more than happy to help you with any further questions that you have.
Please send an email to myself directly laura@dorwest.com

Laura & The Dorwest Team

Rated 5 out of 5 stars
Verified

Huge fan of Dorwest herbs

Huge fan of Dorwest herbs, our 10 year old Vizsla has Probiotic plus tablets that really help his sensitive stomach. Jointwell, which really helps keeping him supple and comfortable. He hates fireworks so this year I have planned in advance and have just started him on the Skullcap and Valerian, fingers crossed it’s as good as all other products I’ve used over the years.

October 2, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Very good quality products and would highly recommend

I've bought the calming tablet's for my Jack Russell. Only been using for a couple of weeks will hopefully see improvement!

I already use the digestive tablet's and they are very good, my Jack Russell hasn't been sick travelling for some time now.

Very happy with these.

October 3, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Julie!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Evening primrose oil

I asked for advice on my cockers dry skin and had a very helpful reply. I ordered evening primrose oil on advice and very good reviews. Package arrived within 2 days. Have been using for a week only so too soon to know whether they will help. I have high hopes though so will continue because things do not happen overnight.

October 2, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Laurel!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Absolute quality of the product

Absolute quality of the product. Whole process of ordering is easy with lots of information so you get the right product Speedy delivery 😊❤️😊

October 2, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Pauline!

Beatrice & The Dorwest Team

Rated 5 out of 5 stars
Verified

Very helpful when I explained my dogs…

Very helpful when I explained my dogs anxiety issues and came up with a solution, even after a week I can see an improvement in his behaviour.

October 1, 2025
Dorwest Herbs logo

Reply from Dorwest Herbs

Thank you for the lovely 5* review Elaine!

Beatrice & The Dorwest Team

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