Louise Whyte

Given we no longer have a branch, it would be good if you actually answered the phone.

I hung on for 40 minutes last week with the same issue, asked for a call back never got one.

Same again today, totally hopeless so called business service.

I ordered some pet supplies from Viovet and was offered a reward on my next purchase. As i buy from them regularly i thought ok fine.

Then I noticed that after the £20.50 'reward' I am then 'subcribed' to paying £18.00 a month, sent instructions to cancel instantly.

Really sharp practice and unethical. Will now be telling my card company to block them in case they try to take the payment.

Avoid.

We did not give instructions for the date to be changed to 2nd September not 1st and they failed to deliver today even though we were here. They took a nice picture of our gate but were too faint to open it drive in and unload.

Date & Time Location Description
02 Sep 2025 16:01 Carlisle We missed you. Your driver Tom won't be back today but you can still rearrange your delivery.
02 Sep 2025 10:07 Carlisle Your parcel will be with you today
02 Sep 2025 04:08 Carlisle Your parcel is at our Carlisle depot
02 Sep 2025 03:48 Carlisle Your parcel is at our Carlisle depot
02 Sep 2025 03:28 Carlisle Your parcel is at our Carlisle depot
01 Sep 2025 10:57 DPD Customer As requested, your parcel will now be delivered on Tue 02 September 2025
01 Sep 2025 04:50 Carlisle Your parcel is being held in our DPD Carlisle depot
01 Sep 2025 04:50 Carlisle Your parcel is at our Carlisle depot
31 Aug 2025 04:54 Carlisle Your parcel is being held in our DPD Carlisle depot
31 Aug 2025 04:33 Carlisle Your parcel is at our Carlisle depot
30 Aug 2025 02:40 Carlisle Your parcel is being held in our DPD Carlisle depot
30 Aug 2025 02:39 Carlisle Your parcel is at our Carlisle depot
30 Aug 2025 02:26 Carlisle Your parcel is at our Carlisle depot
29 Aug 2025 14:34 DPD Consumer As requested, your parcel will now be left in your selected safe place on Sat 30 August 2025
29 Aug 2025 14:18 Carlisle We missed you. Your driver Tom won't be back today but you can still rearrange your delivery.
29 Aug 2025 09:21 Carlisle Your parcel will be with you today
29 Aug 2025 05:31 Carlisle Your parcel is at our Carlisle depot
29 Aug 2025 05:29 Carlisle Your parcel is at our Carlisle depot
28 Aug 2025 18:14 Hub 4 - Hinckley We have your parcel, and it's on its way to our Carlisle depot
27 Aug 2025 19:08 Bitiba We've received your order details, but have not yet received your parcel

They could not find the title deeds, but charged me £36.00 for nothing, refunded £7.00

I certainly did not see this before I ordered and would not have done so had I known.

Be aware.

Our standard poodle is 12, has pancreatis and mobility issues, and was beginning to show signs of doggy dementia.

We tried Aktivait which is a prescribed product but didn't see any improvement.

Brain Coppa was much more affordable so gave it a go and he is doing well on it. He is much brighter - he saw his vet yesterday and we both agreed that Harrison was back in da house - much more cheerful and alert, his expression has changed, he has lost the worried shut down look, his eyes are bright and he looks alert.

Took him to the beach at the weekend, he was bouncing around, grabbing my ankles like when he was a puppy.

He still has issues, but they seem to be a bit better and he definitely looks happier and more like his old daft self.

We are being pursued by this company for alleged non payment of a purchase of diesel at a local garage in October 2024 - only brought to our attention in May 2025

At the time, we attempted to pay for the diesel but were told by the staff that another driver had paid for our diesel. They refused to take a payment, or take or details and told us to go away.

Probably they didn't know how to change the system to remedy the error. This has been explained to this company by email and by phone, asking them to prove that the amount they are requesting is our bill and not the other driver's as if they paid our purchase then their's was unpaid. And the amount is more than we usually purchase.

No replies to our emails and now a second demand with a £30.00 fee. Taking legal advice now.

Is there anyone there????

I have been trying to speak to a person now for 2 weeks. every time i ring i get a message that at 1025am it is outside their standard business hours.

Is there actually anyone there? Customer service is non existent whether as a buyer or a seller.

I have rung twice this morning. I need urgently to speak to an agent and to be told twice at 1022am that it is outside of their working hours is ridiculous.

I do not need a link sent as none of the topics answer my question.

This is the second issue I have had recently, the first one they promised to fix - never heard from them again - if i could give them minus 100 stars it would be more appropriate

Left our parcel outside the gate, a distance from the house. In full view of anyone passing who fancied stealing it.

I had to lug 50kg from the gate to the house myself. They did not come to the house, we were in, just dumped it.

Two separate orders from ebay. Both sent by Evri. Find out days later that both from two different suppliers not delivered as been damaged. Both urgent. No stock available now so have wasted a week waiting for items which were sent but trashed by Evri and either disposed off or returned to seller.

I have been experiencing issues with the card being declined for no reason I can fathom.

I rang and was put through to fraud and was told that a lot of transactions, including things like Royal Mail - was trying book a collection for goods going out for our business today and the transaction kept being declined - are being automatically sent for verification. This is new. The system highlighted a lot of transactions - all genuine and placed by me - as suspect and put them on hold as pending.

I was asked my password which I gave, and then I failed because i did not know WHEN i opened the accounts. Well i keep records for statutory period required by law but do you have your accounts from 20 years ago which is probably when I opened this account.

So now every transaction is going to be verified - when we are busy I do many every day and often one after another if we are sending out lots of orders.

Furious and totally baffled by why this is happening. There has been NO fraud on my card as far as I am aware and now they have restricted the card so that i cannot even see the statements on line.

I rang again when i discovered this and was that it had been passed to another team who i could not speak to and would have to wait for them to contact me.

I explained that i used it for my business and needed to know what transactions were or were not approved as i would have to re-order using another card. As i cannot access the system now I can't see what hasn't been paid.

I explained that my husband was having neuro surgery this week which if it goes wrong will leave him quadraplegic but that didn't seem to matter. I needed this extra pressure like a hole in the head and Capital One behaved with a total lack of ownership or compassion. Here I am trying to make sure my customers are not let down as they have their deadlines too.

Disgusted by their actions.

While we have legal cover on our home insurance, when it comes to using it, it is actually fairly pointless. There is a threshold of 51% which you have to reach before a lawyer will act for you, so you have to be able to prove that there is a 51% chance of success if it goes to court.

A lot of claims will be for nuisance, so the lawyer appointed for you, after weeks of delay and loads of documents which prove that you have a case, on multiple grounds, the lawyer will say that due to the exceptionally high barrier for nuisance claims, you are less than 51%.

So you are left with the same issues but no cover and no way of moving forward. So if i were you i wouldn't even bother asking them as you get the same answer no matter what is the question.

I used to work in London close to Patisserie Valerie and loved to go there.

Saw their cakes in Sainsbury so for nostalgia bought 2 of the cheesecake slices. Was very disappointed in them and glad there were half price. They were so so sweet could hardly finish one, it became very sickly due to the sugar overload. The flavour was fine, just the sweetness was too much.

Wouldn't buy again.

Sitting here again no power. No heating no hot food
Partner going into hospital today hsd to be on restricted diet as we couldn't cook the few things allowed to eat been living since Sunday on white bread. Can't even have a shower as no hot water.
Went off Sunday 9pm came on Tuesday am back off again Wednesday morning. Unable to get through to call centre.

I have just fed the animals using a torch would love a shower as I am filthy and cold.

Winter comes every year but they never plan correctly for it. Run a home-baked business trying to fulfil orders but of course can't use PC.

Thanks for the extra stress on a day when my husband may be told he has cancer.

We have used Morrisons for home deliveries for years, since covid.

Today our delivery arrived, instead of leaving the items in the baskets which they collect next time, we were told that we have to empty the baskets on delivery.

So everything was dumped on the floor at the entrance and we have to move it all again!

Last delivery from Morrisons you just lost a customer.

The company claim that they do not have to abide by UK distance selling regulations or accept returns if the product is on special offer.

This is not clear when you buy it.

Which i did and have been unable to return the product and obtain a refund. An expensive mistake.

The company's selling page does not disclose clearly that you are advised to shave before use or that they refuse to have returns under the Distance Selling Regulations.
I received the item immediately contacted them when i read the instructions and saw the item about shaving, which i do not want to do.
They refuse to take the item back even though it should be covered under UK legislation and 'their' exclusions are buried way down the selling page so if you simply follow the ordering process, you are not aware of it till too late.
Their selling page is not transparent enough and key information like this should be prominent.
Others have complained about this.

We bought 2 sets of custom made large gates from Gorgeous Gates. They took more than six months to make and were delivered in terrible condition, chipped, scraped, we refused to accept them. After another long delay they were returned to us, they were still far from perfect but it was now a very long time from ordering and we hadn't the heart to start from scratch with another supplier.

Since installation, they continue to chip easily. The locks are now rusting and do not always hold in the wind. And now one of the inside handles has snapped off so we can't open the gates when in our property!

We have rung and left messages all this week, multiple times, no one answers the phone or gets back to us.

Really exasperated, these were very EXPENSIVE gates and they are not great quality and the service is poor.

My mobile phone was accidentally dropped in a wheelbarrow which was wet and dirty and it corroded the charging point.

It was sent to Samsung by the phone retailer where we had bought it and were on contract with. They backed up my entire phone to the Samsung cloud as required.

The repair was not done under warranty and took several weeks.

When the phone was returned to us, we took it back to the retailer who was going to restore the back up from the Samsung cloud. No data was found, the back up was not there and also my account was deleted.

Have spent hours on the phone with Samsung who admit to a 'glitch' but are completely unhelpful in terms of what they can do to find my data, or compensate me for the loss of my entire history of contacts and images which are irresplacable.

At no point has anyone said sorry. Or been very helpful, just pass the buck all the time.

Lovely product but the experience was spoiled by the number of follow up emails pushing products. I had to unsubscribe in the end as i got fed up of receiving them.