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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for its user-friendliness, extensive product selection, and competitive pricing, often highlighting it as their first choice for tech purchases. Consumers appreciate the efficient website and app, comprehensive product descriptions, and various search filters that simplify their shopping experience. People frequently mention the fast and reliable delivery service, with many receiving their orders promptly. The support team is commended for its speed and helpfulness, efficiently resolving issues and processing returns or replacements. Overall, reviewers express satisfaction with the company's service, product quality, and customer support, solidifying its reputation as a trustworthy online retailer.

Based on these reviews

Rated 5 out of 5 stars

Excellent service on live chat. Very helpful and quick to respond. Immediately solved a problem I had (wanted to add items to an already completed order). Fast delivery and great products.

Rated 5 out of 5 stars

easy ordering, wide range of products to choose and compare to, new vs used products, punctual with delivery time.

Rated 5 out of 5 stars

Purchased a DJI Mini 3 to replace the one I lost. I received professional and focused help when requesting shipment info. This company has really fast shipment, but sadly I wasn’t in an area cover... See more

Rated 5 out of 5 stars

I have been purchasing quite a bit from digitec (and galaxus). The big plus of the website is how much is available and how many filters are offered to quickly find a desired product. The customer... See more

Rated 5 out of 5 stars

At Digitec you can always count on having the best equipment at the best price. I love shopping online but also at their store, which is super convenient and well organised (free espresso!) with peopl... See more

Rated 5 out of 5 stars

I am loyal customer since 2012. I bought components for several DIY PCs , TVs and numerous household appliances. 1) Pretty much always the best prices in Switzerland, but I recommended to... See more

Rated 5 out of 5 stars

great selection of products. good prizes. awesome customer service. customizable delivery. I have been buying stuff for ages and will continue :)

Rated 5 out of 5 stars

Goods exactly as expected - perfect . Delivery on time. No problems at all. Goods fully functional on arrival. Unfortunately, in the past, I have received many spam messages after ordering from Digi... See more

Rated 5 out of 5 stars

Whatever i ordered, it hasard always been delivered on time without any scratchs problems. Really great platform with good transparency on price and stocks.

Rated 3 out of 5 stars

online shopping experience is good and convenient. my package arrived fast. the problem is, the box is almost half open, you can literally insert your entire hand inside. good thing the lens i bought... See more

Company replied

Rated 5 out of 5 stars

Good prices and an amazing support service. I am constantly checking digitec.ch for their products, time-limited offers, and used items. I have been buying from their website for more than 10 years a... See more

Rated 5 out of 5 stars

Incredible online platform shop. Informative and full product descriptions. Vast product line to choose from. Honest and reliable platform. Good prices and deals. Fast delivery. Lastly, the af... See more

Rated 5 out of 5 stars

For over a decade now, I have been buying numerous electronic gadgets /products from Digitec. The absence of Amazon in Switzerland is fulfilled by Digitec, very attractive pricing compared to the st... See more

Rated 5 out of 5 stars

Digitec has stellar service. When I change my mind , I give it back, no questions asked. And I like the fact that on the main page they give the estimated date of delivery and they actually mean it!... See more

Rated 5 out of 5 stars

Digitec is the site I normally buy stuff from. I comparison shop and find that they're usually the cheapest. They also deliver quickly & often for free. Wide selection too. The item I ordered yesterda... See more

Rated 5 out of 5 stars

A great experience with Digitec. This is the lightening speed online delivery tech shop. Speed and accuracy is their hallmark. Amazing and so fulfilling. I will always do business with them and I thin... See more

Rated 5 out of 5 stars

I ordered it yesterday and it arrived at lunch today. Less than 24hrs and it was already home ! Also ever since I opened the package and put the headphones on I’ve been listening to music ( it’s been... See more

Rated 5 out of 5 stars

Their website is very user friendly so it makes it easy to find what you are looking for. The shipping is free so no additional charges. I placed my order yesterday and I already received my package t... See more

Rated 4 out of 5 stars

As usual, the online ordering process was seamless, the delivery on time and the printer toner was offered at a competitive price. The only criticism is why Digitec/Galaxus thought it necessary to sen... See more

Rated 5 out of 5 stars

In Switzerland on assignment from the US. Needed a camera bag while in country. Digitec had one that met my needs. Digitec & postal service nailed the shipping to the hotel. Flawless experience for a... See more

Rated 5 out of 5 stars

As always fast delivery, fair price. The possibility to sell purchased but used products on the platform is a great plus!

Rated 5 out of 5 stars

It's always so simple. Everything comes under a heading where you can search for exactly what you would like to purchase. In this case, there was an offer not to be refused on objects left in the war... See more

Rated 5 out of 5 stars

Everything that I ever need is on 1 place with fasta delivery and great costumer service. I am a long time customer and till today I have nothing to complane

Rated 5 out of 5 stars

No problem with the shipment, but! The entire audio of the Laptop (Dell XPS 16 9640) does not work. I started a service request at Dell, but so far did not get any feedback. The box has a label: wit... See more

Company replied

Rated 5 out of 5 stars

Easy ordering, excellent communication after the order has been placed (status of the order, status of the shipment, etc), quick delivery. Can't ask for more :-)

Rated 5 out of 5 stars

Excellent service, very simple to order and the product arrived one day before the expected date, which was great.

Rated 5 out of 5 stars

I ordered the laptop 29th night and it was home on the 31st morning. What is there to be said about Digitec? It is absolutely top in all respects. Have been a corporate customer for decades.

Rated 5 out of 5 stars

tres satifait de mon achat , du chpix propsé , de la libvraison et l'achat tres facile en ligne

Rated 5 out of 5 stars

Good job, Digitec...! The sony ult field 3 got delivered in less than 24hrs....amazing...!

Rated 5 out of 5 stars

The delivery was super fast. The return process is always smooth. They are very responsive in customer support.

Rated 5 out of 5 stars

I have been purchasing products from Digitec since November 2007 and have never had a problem.

Rated 5 out of 5 stars

Digitec is fast and reliable. I have been ordering hardware equipment form digitec for over 10 years and have always been satisfied with the delivery, ease of payment and ordering.

Rated 5 out of 5 stars

Been ordering with digitec for years; Never had any Problems with them. Their support is incredibly fast and helpful as well, and all this is topped off by their free delivery! It's sad to see t... See more

Rated 5 out of 5 stars

I've been a customer for years now and have probably completed close to 50 orders with Digitec and Galaxus. I've never had a problem with their service (on two occasions with their products, but they... See more

Rated 5 out of 5 stars

I ordered a good one or two hundred products from Digitec over the years I never had a real issue. Sometimes when they are not sure when they will have a product they write an availability date but th... See more

Rated 5 out of 5 stars

I don't know why there are so many bad reviews on this website, but everytime I bought something, it arrives. I never had any issues withe the service and I am glad to be a customer of a business that... See more

Rated 5 out of 5 stars

I'v done > 25 orders since 2011 and it was always good. The customer care is here for you and available in case of issue and even if they are not always the extreme cheapest (sometimes 2-5% more expe... See more

Rated 4 out of 5 stars

I've been a Digitec Customer for years. It's a great company, a simple no fuss web space where it's generally easy to find what you want and if you're not in a hurry you can find great deals. Once you... See more

Rated 5 out of 5 stars

I really had a good experience with my order. I received it very fast, and when I found a defect in my order they got me a new one the next day. However, I really wished their logistic partner, planze... See more

Rated 4 out of 5 stars

I ordered uncountable things from digitec and I had normaly no problems at all, but I had a few times where the support is not realy usable or the warranty got rejected, where I didn't understood why

Rated 5 out of 5 stars

Ordering from Digitec is always a pleasure — the platform is fast, reliable, and delivers exactly as promised. It truly feels like an extension of our family, giving us complete confidence when placin... See more

Rated 4 out of 5 stars

Sometimes when i buy something expecting it to reach me me on the date written,it doesnt arrive on that day. But other than that,Digitec is the best.very quick and reliable in resolving any issues on... See more

Rated 5 out of 5 stars

Delivery was on time, price was good. I like their "price trend" feature which, combined with toppreise.ch means I can decide when to purchase something. I've been using Digitec/Galaxus for yea... See more

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Company details

  1. Electronics Store
  2. Camera Store
  3. Computer Accessories Store
  4. Game Store

Written by the company

Digitec ist die relevanteste Plattform der Schweiz für digitale Produkte wie IT, Telekommunikation und Unterhaltungselektronik.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours


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Rated 5 out of 5 stars

Excellent service on live chat

Excellent service on live chat. Very helpful and quick to respond. Immediately solved a problem I had (wanted to add items to an already completed order). Fast delivery and great products.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Good job

Good job, Digitec...!
The sony ult field 3 got delivered in less than 24hrs....amazing...!

October 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Unfair Return Policy – 10% Fee for Same-Day, Unused Return

I am writing to formally express my dissatisfaction with your return policy.
On October 7, I purchased an Apple Watch Series 11 online from Digitec Galaxus. Upon receiving the product next day on October 8, I immediately realized that the wristband size was incorrect. The very same day, I went in person to your Zurich Technopark store to return the product. The delivery was carried out on October 8 at 08:15 a.m. and I was returning the product at your shop at 11:41 a.m.
The watch was unused, and had not even been connected or charged.
Despite returning the product on the same day and in perfect condition, I was informed that I would be charged a 10% fee. I find this policy unfair and unreasonable, especially considering that no use or damage occurred and that the return was made directly at your store within hours of purchase.
This experience has left me very disappointed, and I would like to ask you to review this policy or reconsider this specific case. Please understand that due to this incident, I will purchase future Apple products directly from the Apple Store, where customer service and return conditions are far more fair.
While this practice may not be illegal under Swiss law, it can nevertheless be regarded as unethical and inconsistent with fair and transparent business practices since the device was not even charged.

Reply to Digitec on 09 Oct 2025:

Thank you for your reply and for clarifying your return policy.
While I understand your reasoning, I must admit that this experience leaves me questioning why I should purchase from Digitec Galaxus in the future. When buying directly from Apple Store, a customer can return a product — even if the packaging has been opened — within 14 days without any penalty or restocking fee, as long as the product is in perfect condition.
In my case, I returned the Apple Watch on the same day, completely unused and in immaculate condition, simply because the band size was incorrect. Charging a 10% fee in such a situation feels disproportionate and customer-unfriendly, especially when the product could easily be resold as new or exchanged through the manufacturer.
I appreciate your explanation, but I hope Digitec Galaxus will consider adopting a more flexible and fair policy in the future — one that aligns with the standards of the brands you sell and encourages customer loyalty rather than discouraging it.
As it stands, there is no clear reason for me to buy from Digitec Galaxus when Apple provides better conditions, transparency, and service directly.

October 8, 2025
Unprompted review
Digitec logo

Reply from Digitec

Thank you for your review.

We are sorry to hear that you disagree with our policies.

We clearly state the applicable return policy for our items so that customers have all the information they need before placing an order in case they need to return an item.

The aforementioned deduction of at least 10% or a minimum deduction of CHF 5 is a processing fee. This processing fee is charged as soon as the packaging of the item has been opened and/or the product has been used.
For further information, please visit the following link: https://www.galaxus.ch/de/guide/7.

We hope for your understanding and that you will still consider us for future orders.

Rated 5 out of 5 stars

Good delivery and price

Delivery was on time, price was good.

I like their "price trend" feature which, combined with toppreise.ch means I can decide when to purchase something.

I've been using Digitec/Galaxus for years, and whenever there's an issue (faulty product, bad/wrong description etc.) things have always been resolved well.

October 6, 2025
Unprompted review
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