Excellent service on live chat. Very helpful and quick to respond. Immediately solved a problem I had (wanted to add items to an already completed order). Fast delivery and great products.
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Company details
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Digitec ist die relevanteste Plattform der Schweiz für digitale Produkte wie IT, Telekommunikation und Unterhaltungselektronik.
Contact info
Pfingstweidstrasse 60b, 8005, Zürich, Switzerland
- +41445759500
- www.digitec.ch
Replied to 98% of negative reviews
Typically replies within 24 hours
All problems solved
No problem with the shipment, but!
The entire audio of the Laptop (Dell XPS 16 9640) does not work. I started a service request at Dell, but so far did not get any feedback.
The box has a label: with your logo that says: Checked!

Reply from Digitec
i love it not even 24h it arrived
Digitec +, Planzer -
The shop itself, purchase process, etc. is perfect. Minus 1 star for Planzer delivery - too chaotic, unreliable and unsafe.
I've order more than 100 times in this shop
If Amazon could take exemple of the customer service of Digitec, the UX, the delivery, they would double their revenue.
Top listed site for my electronics needs
At Digitec you can always count on having the best equipment at the best price. I love shopping online but also at their store, which is super convenient and well organised (free espresso!) with people who can provide advice should you need.
Professional handling of Order & fast…
Professional handling of Order & fast delivery
The swiss standard
Very very fast delivery. Great selection of items and good prices. Also the warranty,returns,etc statistics are great.
Multiple disappointing orders
I’ve had multiple disappointing experiences with Digitec Galaxus:
• They advertise physical video games, but you end up receiving just a download code, which is misleading and not what was ordered.
• I received an iMac that had clearly been unsealed, yet it was sold as “new.”
• Some items were intended for different markets, arriving with incompatible charging plugs (without prior notice).
• They often promise next-day delivery, but in reality, I’ve experienced multiple days of delay without updates.
This pattern of misleading product descriptions and unreliable service is unacceptable for a retailer of this scale.

Reply from Digitec
great service and great products…
great service and great products available
Super fast delivery.
I ordered the laptop 29th night and it was home on the 31st morning. What is there to be said about Digitec? It is absolutely top in all respects. Have been a corporate customer for decades.
Received my S24FE in one day
Received my S24FE in one day: very impressed!
Thanks!
Perfect experience
Perfect experience. Quick order treatment and delivery.
Excellent service!
Purchased a DJI Mini 3 to replace the one I lost.
I received professional and focused help when requesting shipment info. This company has really fast shipment, but sadly I wasn’t in an area covered. So the drone was shippe and delivered the next day, in perfect condition. Incredibly fast shipment, by any standard.
To summarize - excellent customer experience.
DJI should learn from these guys!
Thank you!!
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